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This five-day program is designed for electrical troubleshooters and is guaranteed to improve their troubleshooting processes and significantly reduce downtime costs.
This system was developed by a team of Master Troubleshooters and then honed over twenty years of continuous improvement. During this time hundreds of programs were taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter.
Based on Canada Training Group's proprietary Analytical Electrical Troubleshooting TM methodology, this program is flexible enough to develop strong processes in younger troubleshooters and still challenge experienced troubleshooters to fine-tune their skills.
Our experience shows that we can improve the skills of experienced troubleshooters 25%, 200-300% in others and immeasurably for some. This translates into major reductions in unplanned downtime.
A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.
Any troubleshooter determined to improve their game will be able to apply our Analytical Electrical Troubleshooting TM methodology to electrical and other systems, collectively saving hundreds of thousands of dollars of downtime during the career of the successful participant.
Our instructors have 30-40 years of electrical troubleshooting experience, including 15-20 years as troubleshooting instructors, and work closely with each participant to advise them on how to improve every aspect of their troubleshooting skills.
“How to Analytically Troubleshoot Complex Electrical Systems”
I am writing to tell you about this amazing course.
Not amazing because I helped develop or teach it but because we wanted significant, measurable and provable results and our students achieve that in every course. In 2000, myself and the other instructors, set ourselves the goal to redesign an electrical troubleshooting course, with 30 years of successful history, into an analytical thinking and deductive reasoning course whereby the successful graduates would have the skills to solve problems, whether they were electrical or whatever, on any kind of system, whether the students had ever seen it or not. Huge challenge but we have nailed it.
I know you get a lot of information about courses but I guarantee you won't regret taking eight minutes to learn how we do this. HATCESDR is a five day analytical thinking and deductive reasoning course that significantly improves the troubleshooting speed, accuracy, and confidence of electrical troubleshooters.
Bob Skinner, a senior refinery electrician for 32 years, had this to say: “What used to take me days will now take me hours; what used to take me hours will now take me minutes.”
This system was developed by a team of Master Troubleshooters and then honed over thirty years of continuous improvement. During this time hundreds of programs were taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter providing a program flexible enough to develop strong processes in younger troubleshooters and yet still challenge experienced troubleshooters to fine-tune their skills.
Our experience shows that we can improve the skills of experienced troubleshooters 25-50%, 100-200% in others and immeasurably for some. This translates into major reductions in your unplanned downtime.
John Power of Newfoundland Power evaluated HATCESDR and this was what he told his manager:
“The troubleshooting course that I recently completed will benefit me greatly. The techniques I learned during the week were very helpful and as a bonus my confidence level has improved as well. I highly recommend that we move forward with bringing this to other people in our department.”
His co-worker, Ray Bartlett also evaluated HATCESDR and had the same advice to their management about HATCESDR:
“I just completed the troubleshooting course and it was excellent. It gave me some good troubleshooting tools to use in my job. I learned to approach a problem from different ways to come to a solution. I think all my co-workers should be given the same course.”
Ray Bartlett
John and Ray were members of a select team of senior troubleshooters from Newfoundland Power chosen to critically evaluate HATCESDR.
The team's response was unanimous and overwhelming for choosing HATCESDR as the troubleshooting standard for their power company.
We have now completed several rounds of HATCESDR training for Newfoundland Power’s E&I troubleshooters.
Detailed entrance, exit and project measurements proved conclusively that the skills of their troubleshooters improved up to 300% meaning massive reductions in unplanned downtime.
As you can imagine, these increases in troubleshooting speed and accuracy will make a huge impact on their production outages and lost revenues.
If your troubleshooters are troubleshooting regularly, and your downtime costs you significant money, then this training course will pay for itself in no time. Many students claim that return on investment will be less than 1 month.
We have spent years developing and evolving this course. HATCESDR is the end result of extensive international research and is a distillation of the best concepts from dozens of troubleshooting methods and mental processes. What other courses lack, but is the entire foundation of HATCESDR, is the teaching of deductive reasoning and analytical thinking skills.
We regularly find experienced troubleshooters who are effective and poor at the same time. Effective because they can eventually find problems but poor because it takes so much longer than it should unless they have seen the problem before.
Where these people, and their methods, fall down is when they are presented with something they have never experienced. When we watch these troubleshooters in slow motion on an unfamiliar problem we see that more than half of their testing is wasted because they do not use a logical, analytical, planned approach. Hours, and sometimes days, drag on before faults are found.
A common complaint a manager hears is “I can’t fix it; I haven’t been trained on it.” As it is not possible to train everyone on every machine, we improve the speed and accuracy of even the best of troubleshooters on any machine or system by teaching them deductive reasoning and developing analytical thinking skills they can apply to any situation.
Additionally, our experience, supported by our research and observations, has shown that even the best troubleshooters make expensive mistakes. An example is the smelter foreman called in at 2 a.m. because a 125 ton overhead travelling crane was down and the two night shift journeymen could not find the problem after several hours of consternation. The foreman was understandably choked when he discovered the clue that had been missed.
Another example is the grinding line that was down for 5 hours in the mill of an open pit mine. Troubleshooter #1 was at the scene when troubleshooter #2 arrived and asked, “Did you check the resets?” T/S #1 said “Yes”, forgetting that on that system there was another set of resets. T/S #2 assumed T/S #1 was referring to all of the resets, never inquired further and proceeded to help with the troubleshooting. 5 hours later, a third troubleshooter checked the second resets and found them open. The lost profit from that was enormous, well over $300,000.00.
Both of these happened to typical experienced journeymen; they had years of experience troubleshooting but had never been taught to think and to reason, analytically and deductively.
In HATCESDR we train your troubleshooters so that mistakes like these should never happen again. We give them tools and methods that prevent them from overlooking basic items, clear up bewilderment and give them a clear path to solving complex problems.
HATCESDR is not just designed to make your people better troubleshooters but to improve all of their analytical thinking processes and to make cognition over-rule the emotions at play during troubleshooting.
We will teach your troubleshooters logic, analysis and systems thinking to solve failures and problems in any type of system, the same kind of thinking taught in engineering schools.
A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.
Many actual industry examples of troubleshooting mistakes are used to illustrate the importance of using these skills properly.
They will learn these skills and more, and then they will hone them razor sharp on 4 progressively more complex hardwired simulators, 18 software simulators, 5 instructor-led case studies and a number of paper based projects.
Your troubleshooters will be amazed at their results because their results will be amazing!
Remember, we are not just interested in teaching your troubleshooters how to fix a circuit or system; we want them to be able to fix any circuit or system, whether it is electrical, mechanical, electro-mechanical, electronic, robotic or whatever.
We researched the mental processes used to solve technical problems and created projects and systems to engage these.
Then we built this course to give your troubleshooters these mental processes that can be successfully applied to any problem. In a recent course for one of the world’s largest mines, two mechanics participated in the course. They are responsible for troubleshooting on the 400 ton ore trucks. At the end of the course they told our instructor their change in thinking skills was going to “seriously help our mechanical troubleshooting.”
With the use of over $ 50,000.00 worth of electrical, electronic and computer simulators we create problems that require troubleshooters to engage the parts of their brains that are used during ALL troubleshooting situations. To drill this into your troubleshooters we provide them with over 200 real life problems and as they gain mastery they slowly and then quickly increase their speed and accuracy.
HATCESDR is designed as a highly structured learning experience that commits 90% of class time to personal hands-on skill development under the mentorship of master troubleshooters.
Just like a golf pro reviewing your grip, we start right at the basics to make sure nothing is missed and then we guide them through an escalating series of increasingly complex problems. At critical milestones, we give your troubleshooters innovative tools and concepts that significantly accelerate their troubleshooting speed and accuracy, resulting in huge gains in their confidence to solve complex industrial problems correctly in record time!
Perhaps your troubleshooters won't become 3 times better but can you imagine them:
Being twice as fast with their troubleshooting speed and accuracy?
Having the analytical tools to be able to tackle and solve any problem?
Having total confidence in their troubleshooting ability?
How much more valuable would they be to your organization?!
Your investment to improve their skills will be quickly repaid; most of our clients report that this investment is returned within months; in fact,
Max Hutchcraft, Utilities Superintendent with Abitibi, stated that their payback was within weeks!
Your payback will depend on the hours per week your troubleshooters are troubleshooting and your cost of downtime. If you have high downtime costs and regular troubleshooting you will have a very quick return. Or perhaps you are in a health care facility and lives are at risk or in an entertainment venue and you have thousands of frustrated fans wanting it fixed right and fixed now.
No matter what industry you are in, HATCESDR teaches the concepts and skills to solve problems anywhere on anything.
This is why HATCESDR will be a great opportunity for you and why I wanted to let you know about this course.
If you have any other questions, call 1-800-661-1663, ask for me and I will answer all of them.
Thanks for your time; we love doing this.
Sincerely
Canada Training Group
Training superior troubleshooters since 1980
Any troubleshooter determined to improve their game will be able to apply HATCESDR to your electrical and other systems, collectively saving you hundreds of thousands of dollars of downtime during the career of the successful participant.
Who should attend: Electricians, Instrumentation Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical systems.
You will be able to: Significantly reduce electrical equipment downtime by rigourously applying our proprietary troubleshooting process
Who should attend: Electricians, Instrumentation Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical systems.
You will be able to: Significantly reduce electrical equipment downtime by rigourously applying our proprietary troubleshooting process
| Next How To Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning Courses | ||||
|---|---|---|---|---|
| August 31 – September 4, 2026 | Calgary, AB | OR261201 | $4799.00 + Tax Per Attendee | Register |
| September 14 – 18, 2026 | Mississauga, ON | OR261450 | $4799.00 + Tax Per Attendee | Register |
| September 28 – October 2, 2026 | Edmonton, AB | OR26877 | $4799.00 + Tax Per Attendee | Register |
| October 26 – 30, 2026 | Edmonton, AB | OR261194 | $4799.00 + Tax Per Attendee | Register |
| November 2 – 6, 2026 | Saskatoon, SK | OR261202 | $4799.00 + Tax Per Attendee | Register |
| November 16 – 20, 2026 | Calgary, AB | OR261203 | $4799.00 + Tax Per Attendee | Register |
| November 23 – 27, 2026 | Edmonton, AB | OR261204 | $4799.00 + Tax Per Attendee | Register |
| December 14 – 18, 2026 | Calgary, AB | OR261606 | $4799.00 + Tax Per Attendee | Register |
| January 11 – 15, 2027 | Edmonton, AB | OR27037 | $4799.00 + Tax Per Attendee | Register |
| January 18 – 22, 2027 | Saskatoon, SK | OR27038 | $4799.00 + Tax Per Attendee | Register |
| View schedule | ||||
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Michael Downing, Syncrude Canada Ltd.“I was very happy with the course. I learned a lot. My troubleshooting skills have improved more than what I was expecting. The teacher was awesome and very knowledgeable.”
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Jeff Shewan, Skookumchuck Pulp Group“I found the method of troubleshooting presented to be very helpful in solving the problems during the course. After 2 days the time to solve each problem was reduced significantly. I will try to apply this method with similar problems on the job. I found the day 5 troubleshooting board to be most...
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Craig Stephenson, BC Hydro“This course was valuable in terms of learning documentation and a methodical approach to troubleshooting. It was practical and engaging and provided valuable tips and practice in implementing the method. I would have liked a little more coaching on how to divide the circuits and theory. However, after...
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Kevin Mason, Syncrude Canada“Had a good time learning about troubleshooting. The instructor was good and answered all of my questions. He showed us how and where to begin troubleshooting so we didn’t have to go through the whole circuit. I would tell anyone to take this course as it was very helpful.”
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Ryan Sernecky, TransGas“I would recommend this course to all electrical workers. This course helps you go through the process on what and how to troubleshoot electrical systems. I believe that this would help people troubleshoot electrical problems faster.”
Course topics
I. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE
Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.
II. PREPARE TO TROUBLESHOOT
Objective: Develop preparatory skills.
III. ANALYZE THE FAULTED SYSTEM
Objective: Use a systematic process to localize the problem.
View all topicsI. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE
Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.
- Describe Analytical Thinking
- Apply Convergent Thinking Skills
- Apply Divergent Thinking Skills
- Apply Deductive Reasoning Skills
- Apply Inductive Reasoning Skills
- Develop an Analytical Troubleshooting Procedure
- Develop an Analytical Electrical Troubleshooting Procedure
II. PREPARE TO TROUBLESHOOT
Objective: Develop preparatory skills.
- Gather Data
- Make Factual Observations
- Select Troubleshooting Tools
III. ANALYZE THE FAULTED SYSTEM
Objective: Use a systematic process to localize the problem.
- Deduce Fault Type
- Deduce Location
IV. PLAN YOUR TROUBLESHOOTING APPROACH
Objective: Use both empirical and inferred data to plan your steps.
- Evaluate Hazards
- Select Starting Point
- Plan Minimum Troubleshooting Steps
- Deduce Test Results
V. TROUBLESHOOT THE SYSTEM
Objective: Apply a non-redundant series of tests supported with documentation of the process.
- Control Hazards
- Conduct Tests
- Record Tests and Results
VI. INTERPRET DATA
Objective: Utilize results of troubleshooting to both fix the current problem but to also deduce root cause.
- Evaluate Test Results
- Adjust Troubleshooting Approach
- Identify Cause of Failure
VII. TROUBLESHOOT DC SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to dc circuits.
- Open Circuits
- Short Circuits
- Voltage Drops
- Grounded Circuits
- Crossed Circuits
VIII. TROUBLESHOOT SINGLE PHASE SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to single-phase circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
IX. TROUBLESHOOT THREE PHASE MOTOR CIRCUIT PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to three-phase motor circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
X. TROUBLESHOOT ELECTRICAL CONTROL SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to electrical control circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
XI. TROUBLESHOOT UNKNOWN SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to unknown systems
- What is Known
- What is Unknown
- Applying the Process
XII. CONCLUSION
Objective: Conclude course and evaluate troubleshooting skill progression in both speed and accuracy.
- Evaluation of Learned Skills
- Review of Course Goals
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Next How To Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning Courses
| Date | City & prov | Venue | Code | |
| August 31 – September 4, 2026 | Calgary , AB | RS Breakers & Controls | OR261201 | Register |
| September 14 – 18, 2026 | Mississauga , ON | RS Breakers & Controls | OR261450 | Register |
| September 28 – October 2, 2026 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR26877 | Register |
| October 26 – 30, 2026 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR261194 | Register |
| November 2 – 6, 2026 | Saskatoon , SK | RS Breakers & Controls | OR261202 | Register |
| November 16 – 20, 2026 | Calgary , AB | RS Breakers & Controls | OR261203 | Register |
| November 23 – 27, 2026 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR261204 | Register |
| December 14 – 18, 2026 | Calgary , AB | RS Breakers & Controls | OR261606 | Register |
| January 11 – 15, 2027 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR27037 | Register |
| January 18 – 22, 2027 | Saskatoon , SK | RS Breakers & Controls | OR27038 | Register |
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Joe Kiceniuk
Years of Experience58Joe Kiceniuk was educated at University of Alberta and University of British Columbia and has technical training in electronics with over 40 years experience in electronic circuit construction, troubleshooting and service. Joe has a working knowledge of multiple programming languages and extensive experience with quality control in analytical systems. He has designed and built equipment and is the...
See Joe Kiceniuk CVExpertise
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Stephen Young, Shell Canada"Joe Kiceniuk is very knowledgeable and very personable. He is a very good instructor."
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Kevin Boyle, AgriumInstructor was knowledgeable and experienced which was beneficial to relating real world applications. Instructor’s character was good to work with.
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Ivan Holderness, Suncor"The instructor, Joe Kiceniuk was very knowledgeable, patient and helpful with all of the course content. Adequate time was always given and I felt free to ask questions. It was a great program all around. (How to Analytically Troubleshoot Electrical Systems)"
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Doug Baker
Years of Experience50Doug brings over forty five years experience in the electrical industry, working for utility, utility contractors, engineering firm, and educational institute. Most recently finishing a career at NAIT as an instructor/academic chair (Northern Alberta Institute of Technology) in Power Lineman, Power System Electrician, Electrician and Electrical Engineering Technology programs. He has constructed and...
See Doug Baker CVExpertise
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Dave D'haese, Alberta Agriculture and ForestryDoug is very educated as well as experienced.
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Robert Reardon, Stuart OlsonDoug had great communication & presentation skills, with a lot of experience & stories to tell about what we were learning.
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Mary-Grace Bromley, Stuart OlsonDoug provided adequate knowledge to take home and provided hands-on instruction. He was knowledgeable with electrical questions regarding the use of equipment/ meters, as well as additional information from real-life experience. Regarding the material in the course, he answered common electrical problems...
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Norm Jewitt
Years of Experience41He began his career in the electrical trade by engaging in construction activities at a potash mine located west of Saskatoon, Saskatchewan. Since then, he has accumulated experience in various facets of the electrical trade, including construction, commissioning, and maintenance.Norm has contributed his skills to the commercial, industrial, and mining sectors. Additionally, he successfully managed...
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Brittany Goudreault, TransAltaNorm was good. Took the time to make sure we all properly understood the content being taught to us and made the course interactive, ensuring that everyone participated.
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Matthew Lavergne, Maka PowerNorm was very informative and great at explaining things. The hands-on training will help when I do this in the field.
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Brian Heaton, CDN ControlsNorm is a very good instructor, well-educated, and has experience to learn from.
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Wayne Jeffrey
Years of Experience44Wayne joined Canada Training Group with over 40 years of knowledge and experience in the Electrical and Instrumentation industry. As a Master Electrician and Journeyman Instrument Mechanic, Wayne offers a unique perspective to training that provides solid theory with practical applications gained through years of work in the industry. Wayne’s oilfield and agriculture experience encompasses maintenance...
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Jed Mosher, University of LethbridgeWayne was thorough, kept the class engaged, and was willing to look into questions he was not sure about. He was confident in his knowledge and used the experience to expand topics.
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Hayden Berg, Fortis Mining Engineering and ManufacturingWayne was very knowledgeable and did a good job making the content digestible and engaging.
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Travis Latell, Alberta Health ServicesWayne was very knowledgable of the equipment and had great background experience for this course. Wayne also was great at making everyone comfortable, which I believe made for a better learning experience.
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Dave Cox
Years of Experience46Dave began his career in commercial high rises in Calgary. He then spent time working industrial oilfield maintenance electrical in Alberta followed by General Motors in Oshawa Ontario, Koch fertilizer and Husky Oil in Manitoba, Baffin Island at an iron ore mine and commissioning in the Alberta oildsands sector.Dave is also an avid whitewater rafting professional, and has served as a guide in Ontario...
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Adnan Farooq, City of OttawaDave is well equiped with course materials and has hands-on practical field experience on how to troubleshoot VFD. That helped me to learn lots of practical problems we usually run into.
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Jordan Bell, Department of National DefenseDave was knowledgeable about the subject matter and helpful when students were having difficulties.
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Nick Thomas, Department of National DefenseDave was very helpful and had a lot of great advice and tips to share.
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Edward Rideout
Years of Experience57Ed Rideout has been involved with the electrical field in many ways for nearly 54 years. His electrical experience started when he was just out of vocational school and was hired as the sole electrician at a local fish plant in charge of six fishing trawlers, a power house and a fish plant facility. In 1975 Ed went on to work with Nova Scotia Power, first as an apprentice electrician in a generating...
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Chance Harness, Vollmer Inc.Edward has had a lot of valuable experience in the utility industry as well as the industrial. He is also very knowledgeable in safety because of the various managerial roles he's been involved with throughout his career. Edward was also very interested in teaching and learning. He keeps the course 'fresh...
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Eric Feader, TransGas“Ed is a very knowledgeable instructor with a wealth of troubleshooting experience. He kept everyone on task throughout the week to make sure all of the information was covered. It was nice to be challenged on some of the lab work and should prove valuable when I return to work.”
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David Vivian, Deer Lake Power"Ed was very knowledgeable and was very open and helpful in answering any and all questions."
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Dave Neal
Years of Experience53With 33 years of on the job experience at Hydro One, doing consulting work for McGregor Allsop, Trow Engineering Consultants and Dillion and Associates, Dave has acquired extensive knowledge of electrical equipment, installations and legislative requirements. While with Hydro One, Dave was involved with many projects including: - Held the lead role in the implementation of the new Training Development...
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Mike Gavros, Nortown Electrical Contractors“Dave was very informative in this course. He used his knowledge and real life experiences to help us understand the importance of Arc Flash training and PPE.”
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John Slaney, Kiewit Energy Canada Corp.“Dave brought a lot of experience with him to the course. He was very knowledgeable and answered all questions. Dave Neal was a great instructor.”
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Lance Fleming, Alliance Energy“The instructor was very knowledgeable in the material presented and was very willing to answer any questions.”
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Jim Roberts
Years of Experience46Jim Roberts brings over 43 years of experience in the electrical field. A graduate from the Georgian College Electrical Engineering program, he started his career at Toronto Hydro Electrical Systems as a High Voltage Underground Cable Fault Technician then proceeded to Toronto Transit Commission where he obtained his red seal 309A electrical license and became a Maintenance/Construction Electrician...
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Abhijit Jagdale, D&V ElectronicsJim is an amazing instructor, he covered all the points & everyone was able to understand the importance of arc flash training. His funny way of training really helped me to focus throughout the day.
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Travis Lewis, Pinnacle Renewable EnergyJim was very thorough with his training. I have been to many training courses throughout the years, and Jim engaged with the whole class better than I have ever previously seen.
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Richards Rogers, Daam Galvanizing"Jim was a very good teacher, super knowledgeable and patient. He did not cut corners and took the time to make sure everyone was 100% on topic."
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“This was a very good course that I will recommend to other electricians that I work with. The instructor was very personable and knowledgeable. This course helped me to analyze and understand circuits that I will come across without seeing them beforehand.”
Aaron Belanger, Syncrude Canada Ltd. -
“This course teaches you about mental state and how it affects your attitude when trying to troubleshoot. It plays an important role in analytical thinking that not many people would realize on their own. I would recommend this course/instructor to not only electricians, but millwrights, mechanics...
Curtis Walch, Graymont -
This course helped me slow down my thinking and be a little more efficient in my testing.
Ryan Krulitski, GCT Deltaport -
“This course was very beneficial, learning and brushing up on old skills. The testing boards/equipment is all set up very well. I would certainly suggest this to any and all colleagues. Two thumbs up.”
Marris Romaniuk, Syncrude Canada -
Practicing with the multimeter, using volts plus ohms, was very helpful. We use this tool often, and this course strengthens our troubleshooting skills. Also, good practice with wiring diagrams, switches, etc., that we may need to understand how some completed water systems work.
Travis Jensen, EDS Pumps & Water Treatment -
"The instructor, Terry Yonkheym was very knowledgeable and came across well wth his presentation. He was very good at explaining the problems encountered and what to look for. Also, explained this course was about "how" to troubleshoot with the 5 step system. This technique should help to figure out...
Rob Lefebvre, Agrium -
“Using logic and better testing (meter) techniques, I am now a much more effective and efficient trouble-shooter.”
Colin Lynn, Co-Op Refinery Complex -
“ Good course content and lots of hands on to solidify the theory. This course will pay for itself in two weeks”
Dion Antle, Electrical Supervisor, Kruger Pulp and Paper -
“ Excellent content with plenty of hands-on troubleshooting and demo-circuits to use/test the techniques.”
James Froese, Instrumentation Tech, Abitibi Consolidated -
I enjoyed the course a lot. The hands-on element was both fun and knowledgeable. I feel I will have a much better approach to troubleshooting problems.
Corey Blom, International Paper -
“This course helps to show how to focus on the problem and how to narrow down where in your circuit the fault is. The instructor was helpful in showing how to prove you have located the fault through testing. This will be helpful in my work on board HMC ships and submarines.”
Liam Muldoon, Department of National Defense -
"The course was well presented and the instructor Ed Rideout gave good explanations and answers to the questions asked. He taught us how to look at problems in a different way and showed us other troubleshooting methods."
Chris Osmond, Suncor -
“Wish I had been given the opportunity to take this training years back. Learning in the classroom, rather than learning in the field, costs the company less down time. This easily pays for the training. Thanks for letting me attend. I will be promoting this to have our 9 control techs take the training.”
George Fischer, TransGas -
“Very good training, very much like back to the trade school. Best training I have been on in a long time. It really helped with logical process for troubleshooting. Example, more analysis less testing.”
Drew Cameron, City of Ottawa. -
"This is a great course. I learnt lots about how to organize and prepare for troubleshooting. Well worth attending."
Steven Gordon, Suncor -
“The instructor and course was very good. The instructor was well-prepared and very knowledgeable. I would tell all my co-workers how excellent this course was taught.”
Terry Chipp, Syncrude Canada Ltd. -
The course is very helpful for me to troubleshoot logically. I will recommend to other people to get this training and everyone from maintenance needs to take this course.
Hanxi Shang, Syncrude -
“He was amazing from the beginning till the end for his in-depth knowledge of the course materials. He speaks in a tone that could be understood. If you call his attention on any topic, he spent time with you and made sure you got it. I loved the course.”
Johnny Quayson, Syncrude -
“The instructor was very knowledgeable about the course material. The content of the course was very interesting and valuable for my personal benefit as well as the company. I had very little exposure to prints and troubleshooting before the course and I feel now way ahead in this troubleshooting than...
Bruno Courty, Barrick - Williams Operating Corporation -
“I was very happy with the course. I learned a lot. My troubleshooting skills have improved more than what I was expecting. The teacher was awesome and very knowledgeable.”
Michael Downing, Syncrude Canada Ltd. -
A very thorough course that teaches the steps and thinking required to be a good troubleshooter
Steven Barleit, GCT Deltaport -
Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan it makes troubleshooting the problem easier. Instructor, Joe Kiceniuk was knowledgeable and conveyed the intent of the course.
Martin Fleming, Irving Tissue -
The course was pretty good. I liked the different board setups with the switches to creat troubleshooting problems. The instructor shared some great troubleshooting techniques that I will try in the field. The truth tables he showed us how to we were a great way to become familiar with how the circuits...
Cody Ryan, Syncrude -
"The contents of this course will be an invaluable asset to me and I would recommend that other technicians also take this course."
John Taylor, Ontario Power Generation -
I found this course to be very informative and directly applicable to tasks I perform on a daily basis in my role as a controls technologist. I would recommend this course to anybody working in a technician/engineering position.
Darcy Dawe, Newfoundland Hydro -
“ Documentation is the key to successful troubleshooting. Excellent job! I will be recommending to my supervisor that the other techs take this training”
William Patey, Technician, GN Plastics -
"Excellent course. The content and the instructor exceeded my expectations, I have new tools in my toolbox. Most importantly, a new way of thinking. How to come to an issue? How to gather "helpful" info? How to zero in on the problem? The hands on was an invaluable learning tool."
Christian Wells, Agrium -
“This is an excellent course for giving troubleshooting procedure. Shows how to breakdown and analyze a problem so with minimal tests you are able to find the problem. The instructor, Terry Yonkheym was very knowledgeable and has extensive knowledge in the troubleshooting and electrical systems. Recommended...
Tyler Dobbie, Department of National Defence -
"The course was good, we were shown a different way to approach problems. The instructor, Terry Yonkheym was easy to understand and follow."
Quentin Attwater, Agrium -
“I think the course was very well presented and helped emphasize the use of a meter and how to interpret the readings you get.”
Mike Funk, LP Peace Valley OSB -
“The instructor let us know the focus of the course and really showed us the method which we were to follow. Easy to talk to and made you think through the problems.”
Dale Buhler, Ainsworth Engineered -
HATCES “I would recommend this course for anyone who was looking to upgrade or start on their troubleshooting knowledge. The structured system taught is a very helpful tool to help pinpoint the problem efficiently. The instructor is very knowledgeable and will help you along without pointing out the...
Nevin Edmundson, Winnipeg Airport Authority -
"Joe Kicenuik left lots of time to review all the classroom material. He was very helpful in answering any questions and was effective in explaining what troubleshooting techniques work best for each particular problem. This course will improve your way of approaching future problems in your job field."
Colwyn Meredith, Suncor -
“This course was very beneficial in helping you to think about how to breakdown problems to reduce troubleshooting time. The idea of documenting everything so that others can pick up where you left off will help with cross shift issues.”
Darcy Orthner, Cameco -
“I really enjoyed my practical class. Thank you for sharing your expertise, I hopefully will be able to implement it further into the field. Thanks.”
Sergei Martynenko, Winnipeg Airport Authority -
“As a maintenance electrician, I think the course was great and should be made mandatory for all journeymen. I will continue to use a consistent systematic approach when troubleshooting. Our instructor was very knowledgeable on the material presented, very patient, and made the course fun and entertaining.”
Pat Buis, Syncrude -
“Course was very good, definitely gave me another way to troubleshoot problems and make sure I document everything. Had very good examples and hands on was awesome, better than looking at a Power Point all day.”
Scott Purcell, TransGas -
"I enjoyed the troubleshooting and especially the methodology"
Dave Cox, Koch Fertilizers -
“I would recommend this course to my co-workers. I learnt how to document everything and how to approach and solve problems in a different way.”
Kris Samociuk, City of Ottawa -
"I liked this course as there were good fault/circuit boards to work on. I liked the heater simulator as it related to a lot of what I would do on a regular troubleshooting day. (A lot of propane furnaces, which are similar) Also, the timing circuit was great, a lot of knowledge came out of that one...
James Churchill, Cameco Corporation -
“The instructor was knowledgeable about the content of the course, which helps explaining how to dissect and troubleshooting electrical problems and prints. This course is a valuable asset. It's provided knowledge on how to become quicker and more efficient at recognizing the problem in an electrical...
Jim Ellis, Barrick – Williams Operating Corporation -
"Although I experience many similar troubleshooting scenarios at work, this course helped develop the proper way. Planning, diagrams, a proper course of action that could help me be more effective in the field."
Dustin Yarosh, Imperial Oil Ltd. -
I found this course to be very beneficial. The hands-on test panels were useful exercises, and our instructor David was very helpful and knowledgeable. The course content is practical and can apply to my day-to-day work. It is important to refresh your troubleshooting skills frequently using these courses.
Shea Goodwin, Syncrude -
“I personally enjoyed this course. It helps me a lot when troubleshooting any electrical system. How to break down a circuit and where to pinpoint a problem, it was challenging at times, but that's the valuable part of the course. It really makes you think. The instructor was very informative and knowledgeable...
Alex Hansen, Syncrude Canada Ltd. -
"Great instruction, I learnt a lot of troubleshooting skills. It was a very informative course!!"
Brian Weir, Suncor -
“Was a good course. Enjoyed the challenges of troubleshooting with a different method. Would highly recommend.”
Laurie Tischler, TransGas -
I strongly recommend this course to anyone that does not troubleshoot regularly or struggles with it.
James Collins, Syncrude -
“I found the method of troubleshooting presented to be very helpful in solving the problems during the course. After 2 days the time to solve each problem was reduced significantly. I will try to apply this method with similar problems on the job. I found the day 5 troubleshooting board to be most...
Jeff Shewan, Skookumchuck Pulp Group -
“This course gave me a better understanding of how to analyze problems and minimize time in troubleshooting.”
P Duncan, City of Ottawa -
“The course was very effectively laid out and the use of the training aids made the course much easier to stay engaged. The instructor was very knowledgeable and was able to steer you in the proper direction without making you feel stupid. Excellent course overall.”
Stuart Yemen, City of Ottawa -
“The instructor was knowledgeable on course content. He kept everything in informal and made it fun. Emphasized the process on how to solve problems.”
Daryl Magerl, TransAlta, TransGas -
“The instructor was very knowledgeable and well prepared. He used real time examples to illustrate points. He kept the flow going not allowing us to get side tracked from our goals. Each day started with a review and reinforced course objectives. A great course, highly recommend it.”
Kent Strong, Syncrude Canada Ltd. -
“This course was valuable in terms of learning documentation and a methodical approach to troubleshooting. It was practical and engaging and provided valuable tips and practice in implementing the method. I would have liked a little more coaching on how to divide the circuits and theory. However, after...
Craig Stephenson, BC Hydro -
"Thought the course was very informative. It taught extra ways of thinking to use for problems. The instructor, Ed Rideout was very experienced and showed poise when asked to go over/show different ways of explaining a problem to the class."
Alex McKee, Suncor Energy -
“This course was a great eye opener on how planning before troubleshooting, will save you a lot of pain and time. As anew worker to the industrial workplace it is a great way to boost my troubleshooting skills. The instructor was great and made sure we all got the points before we moved on and gave...
Robbie Bath, Corner Brook Pulp and Paper -
I really enjoyed how hands-on this course was. This course gave me more confidence for the next time I need to troubleshoot something.
Nick Thomas, Department of National Defense -
“The instructor was extremely helpful, knowledgeable, friendly and understanding of the student’s different levels of experience. The course was probably one of the best I've done to date. I feel more confident when approaching equipment to repair with either experience or little experience working...
Philip Roberts, Corner Brook Pulp and Paper -
"Excellent course and knowledgeable instructor. Relaxed learning pace with no limits on fault findings. The test equipment and labs were easily understood and were easy to operate. Documentation provided was clear and accurate. It changed my process for fault findings."
Dave McIntyre, Ontario Power Generation -
This course provided a practical approach to testing and troubleshooting with software. It was a good experience trying something outside my expertise. I am familiar with the theory, but it is nice to mix the practical side of things as well. This course provided a practical approach to testing and troubleshooting...
Haneet Randhawa, Arcelormittal Dofasco -
“Very good course. I would recommend to my coworkers if they felt they needed to improve their troubleshooting skills, or develop proper skills. This course will take them to where they would want to be. This course had given me valuable skills and knowledge to make my job as a maintenance electrician...
Kevin Smerek, Cameco -
It was very helpful in getting a better understanding of electrical systems and confidence in troubleshooting them. I would recommend this course to anyone interested in electrical.
Owen Paquette, EDS Pumps & Water -
“I found this course to be very precise and to the point, teaching an effective and expedient means to troubleshoot a system that is more or less universal. I found the method this course taught to even be effective on systems I was not familiar with; using this method I was able to successfully troubleshoot...
T.W. Garvey, Department of National Defence -
“The instructor Ed Rideout, presented the course content in a clear efficient manner. New troubleshooting techniques were well presented and received. By the end of the course I had noticed overall improvement in circuit troubleshooting ability.”
Brent Green, Newfoundland Power -
“I learnt more than I thought I would have learnt. I’ve learned that having more information and being organized is the key to the problem solving. Having a place to start is better than staring at the wall. The instructor was informative and explained things so I could understand them. Definitely...
Ron Barrett, Otis -
"This course is an excellent tool for anyone who will be doing troubleshooting on equipment or a plant."
Sean Callahan, Suncor -
This course is very beneficial. Dave is a very good instructor. He shows a lot of knowledge and patience. The labs are very good. The course was well put together, organized and efficient.
Marris Romaniuk, Syncrude -
“This course is the best I've ever done. Lots of hands-on which is the best and fastest way to learn. This course is making me feel more comfortable in troubleshooting; the instructor was a great teacher and a nice person.”
Darren Buckle, Corner Brook Pulp and Paper -
“Course was very good, challenging and informative.”
Wayne Geizer, Department of National Defense -
"The props and test equipment make it easier to understand and learn. Computer apps were an interesting challenge. Even with a lot of years experience it is helpful to see troubleshooting from another structured perspective."
Dennis Riesterer, Velco -
"I think this was a great course. I haven't done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and he is very knowledgeable."
Andrew Sheaves, Suncor -
“Had a good time learning about troubleshooting. The instructor was good and answered all of my questions. He showed us how and where to begin troubleshooting so we didn’t have to go through the whole circuit. I would tell anyone to take this course as it was very helpful.”
Kevin Mason, Syncrude Canada -
"This was by far the most practical electrical course I have taken so far. The instructor was excellent and very knowledgeable in his field. I wish I had taken this course 20 years ago."
Rod McColman, Shell Canada -
The course was excellent. The instructor was very knowledgeable, hands-on training was great, and equipment was nice to work with.
Gord Kavanagh, Newfoundland Hydro -
“I thought the course was very well done. I liked the hands-on approach. The instructor was very knowledgeable. I would recommend to coworkers. We work on generator systems, kitchen equipment, industrial, overhead crane VFD’s, HVAC Systems on the base, overhead doors, fire pump diesel and electric.”
Jeff Bird, Department of National Defense -
“The instructor is very patient and knowledgeable, offered assistance and gave time to help me understand the task at hand.”
Bob Young, Corner Brook Pulp and Paper -
This course was excellent, with relevant and relatable issues to troubleshoot. I highly recommend this course.
Jordana Peaks, Syncrude -
“I found that I should be able to find faults much, much faster now. Thank you tremendously.”
G. Armstead, Co-Op Refinery Complex -
I think the course was useful because it taught me how to plan my troubleshooting. It was a lot of hands on tasks which was good. It gave me a lot of testing experience and the ability to experiment, going about problems in a different way. The instructor, Terry Yonkheym was knowledgeable and kept the...
Mike Sliva, Agrium -
This course was very good, we brushed up on skills that I was taught many years ago.
Brent Tyldsley, GCT Deltaport -
I found the course to be well laid out and well paced. Instructors were very knowledgeable about the material. The labs were hands-on, with lots of testing and troubleshooting. The instructor was willing to help out and point you in the right direction if you had any problems. I highly recommend this...
Scott Hay, International Paper -
“This was a very good course. It helps you to get in a proper mind set when you come up on a problem to troubleshoot. It teaches you that documentation is key to shorten your troubleshooting time. The instructor was on point and had a lot of knowledge to pass on.”
Calvin Delhon, Syncrude Canada Ltd. -
"This course was very informative and interesting. Good information which is reinforced by the hands on practice provided."
Dean Burant, Ontario Power Generation -
"Course teaches and dictates the importance of keeping focused on issue and document info. Plan a strategic execution of analyzing data, record info, isolate problem areas and control amount of excess testing with meter to minimize false readings.
Todd Giesbrecht, Agrium -
“The first day I thought I should get a little more instructions, but I got into it and I started to see the objective, what the objective was to get me thinking and figuring out methods to improve my troubleshooting. In the beginning I was frustrated but as my troubleshooting improved, frustration...
Terry Wardrobe, Weyerhaeuser -
“This course made me look at the big picture, then find my way to the problem faster by not doing unnecessary testing and checks. Having to write a bubble around the problem area made it easy to reason and test my way through to find the problem quicker and easier.”
Jeff S., Co-Op Refinery Complex -
"I liked this class a lot. I liked the use of the different boards and how hands on the class was. The instructor, Joe Kiceniuk was very knowledgeable and clear on his points."
Matt Hawkins, Velco -
“I would recommend this course to all electrical workers. This course helps you go through the process on what and how to troubleshoot electrical systems. I believe that this would help people troubleshoot electrical problems faster.”
Ryan Sernecky, TransGas -
The course was good and was mostly hands-on training, so worthwhile use of time and effort. Instructors seemed knowledgeable, and test stations were complex enough to allow the use of deductive reasoning as per course instruction. I could not think of a better teaching curriculum pertinent to employee...
Derek Fowler, International Paper -
“ Very effective and efficient way of how to solve a problem…from start to finish”
Craig Knee, Electrical Maintenance, Newfoundland Power -
“ How to analyze, document and test efficiently... this course is for anyone who works on electrical systems.”
Michael Irving, Maintenance Electrician, Shell Canada -
“I think that after taking this course, I will become a faster and better trouble-shooter. The instructor was very well informed and came across so that I could understand it easily.”
Neil Felt, Weyerhaeuser Canada -
“The course was challenging and effective in teaching the intended skills. As long as one keeps in mind its intent which is to focus on a troubleshooting system rather than the particular equipment, I think anyone would find it an excellent learning experience.”
Peter Pavich, Weyerhaeuser Canada -
"The best off-site training I have been to..."
Lee Morsette, Boeing -
“I fully enjoyed the course and I would highly rate this course for the rest of my coworkers. The equipment was excellent and there was a lot of troubleshooting areas which were great.”
Rodney Rice BC Hydro, -
“Course overall is very good. A lot of good, on topic information. Very beneficial to anyone having to troubleshoot systems. The instructor was excellent. Very versed at delivering the information at an in depth but widely understood method. His knowledge with the process of troubleshooting is very...
Dave McDonald, Canada Training Group -
“I found the course and the instructor challenged me in ways that revealed my weaknesses and provided the skills and system to overcome them. Well worth it!”
Mike Ferguson, Ainsworth Engineered -
"This course was excellent overall. The equipment and tools provided were excellent. The instructor Ed Rideout, was clear and made you feel comfortable with the material."
Tyler Romanchuk, Suncor Energy -
“This was a really good course and instructor(Ed Rideout). I found great improvement in troubleshooting procedures and documentation. It also reduced number of steps to find faults by 50% to 75% (more efficient). I recognized different ways to troubleshoot (both open circuits and short circuits). I...
Tony Cranford, Newfoundland Power -
“The instructor, Terry Yonkheym sure knows his stuff which helps a lot. I think in time I will surely benefit from this course (once I make what I learnt common practice). Class size was perfect and overall experience was good.”
Daniel Goebel, Argus Machine Co. Ltd.
| Day 1 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 2 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 3 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 4 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 5 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
