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This five-day program is designed for electrical troubleshooters and is guaranteed to improve their troubleshooting processes and significantly reduce downtime costs.
This system was developed by a team of Master Troubleshooters and then honed over twenty years of continuous improvement. During this time hundreds of programs were taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter.
Based on Canada Training Group's proprietary Analytical Electrical Troubleshooting TM methodology, this program is flexible enough to develop strong processes in younger troubleshooters and still challenge experienced troubleshooters to fine-tune their skills.
Our experience shows that we can improve the skills of experienced troubleshooters 25%, 200-300% in others and immeasurably for some. This translates into major reductions in unplanned downtime.
A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.
Any troubleshooter determined to improve their game will be able to apply our Analytical Electrical Troubleshooting TM methodology to electrical and other systems, collectively saving hundreds of thousands of dollars of downtime during the career of the successful participant.
Our instructors have 30-40 years of electrical troubleshooting experience, including 15-20 years as troubleshooting instructors, and work closely with each participant to advise them on how to improve every aspect of their troubleshooting skills.
“How to Analytically Troubleshoot Complex Electrical Systems”
I am writing to tell you about this amazing course.
Not amazing because I helped develop or teach it but because we wanted significant, measurable and provable results and our students achieve that in every course. In 2000, myself and the other instructors, set ourselves the goal to redesign an electrical troubleshooting course, with 30 years of successful history, into an analytical thinking and deductive reasoning course whereby the successful graduates would have the skills to solve problems, whether they were electrical or whatever, on any kind of system, whether the students had ever seen it or not. Huge challenge but we have nailed it.
I know you get a lot of information about courses but I guarantee you won't regret taking eight minutes to learn how we do this. HATCESDR is a five day analytical thinking and deductive reasoning course that significantly improves the troubleshooting speed, accuracy, and confidence of electrical troubleshooters.
Bob Skinner, a senior refinery electrician for 32 years, had this to say: “What used to take me days will now take me hours; what used to take me hours will now take me minutes.”
This system was developed by a team of Master Troubleshooters and then honed over thirty years of continuous improvement. During this time hundreds of programs were taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter providing a program flexible enough to develop strong processes in younger troubleshooters and yet still challenge experienced troubleshooters to fine-tune their skills.
Our experience shows that we can improve the skills of experienced troubleshooters 25-50%, 100-200% in others and immeasurably for some. This translates into major reductions in your unplanned downtime.
John Power of Newfoundland Power evaluated HATCESDR and this was what he told his manager:
“The troubleshooting course that I recently completed will benefit me greatly. The techniques I learned during the week were very helpful and as a bonus my confidence level has improved as well. I highly recommend that we move forward with bringing this to other people in our department.”
His co-worker, Ray Bartlett also evaluated HATCESDR and had the same advice to their management about HATCESDR:
“I just completed the troubleshooting course and it was excellent. It gave me some good troubleshooting tools to use in my job. I learned to approach a problem from different ways to come to a solution. I think all my co-workers should be given the same course.”
Ray Bartlett
John and Ray were members of a select team of senior troubleshooters from Newfoundland Power chosen to critically evaluate HATCESDR.
The team's response was unanimous and overwhelming for choosing HATCESDR as the troubleshooting standard for their power company.
We have now completed several rounds of HATCESDR training for Newfoundland Power’s E&I troubleshooters.
Detailed entrance, exit and project measurements proved conclusively that the skills of their troubleshooters improved up to 300% meaning massive reductions in unplanned downtime.
As you can imagine, these increases in troubleshooting speed and accuracy will make a huge impact on their production outages and lost revenues.
If your troubleshooters are troubleshooting regularly, and your downtime costs you significant money, then this training course will pay for itself in no time. Many students claim that return on investment will be less than 1 month.
We have spent years developing and evolving this course. HATCESDR is the end result of extensive international research and is a distillation of the best concepts from dozens of troubleshooting methods and mental processes. What other courses lack, but is the entire foundation of HATCESDR, is the teaching of deductive reasoning and analytical thinking skills.
We regularly find experienced troubleshooters who are effective and poor at the same time. Effective because they can eventually find problems but poor because it takes so much longer than it should unless they have seen the problem before.
Where these people, and their methods, fall down is when they are presented with something they have never experienced. When we watch these troubleshooters in slow motion on an unfamiliar problem we see that more than half of their testing is wasted because they do not use a logical, analytical, planned approach. Hours, and sometimes days, drag on before faults are found.
A common complaint a manager hears is “I can’t fix it; I haven’t been trained on it.” As it is not possible to train everyone on every machine, we improve the speed and accuracy of even the best of troubleshooters on any machine or system by teaching them deductive reasoning and developing analytical thinking skills they can apply to any situation.
Additionally, our experience, supported by our research and observations, has shown that even the best troubleshooters make expensive mistakes. An example is the smelter foreman called in at 2 a.m. because a 125 ton overhead travelling crane was down and the two night shift journeymen could not find the problem after several hours of consternation. The foreman was understandably choked when he discovered the clue that had been missed.
Another example is the grinding line that was down for 5 hours in the mill of an open pit mine. Troubleshooter #1 was at the scene when troubleshooter #2 arrived and asked, “Did you check the resets?” T/S #1 said “Yes”, forgetting that on that system there was another set of resets. T/S #2 assumed T/S #1 was referring to all of the resets, never inquired further and proceeded to help with the troubleshooting. 5 hours later, a third troubleshooter checked the second resets and found them open. The lost profit from that was enormous, well over $300,000.00.
Both of these happened to typical experienced journeymen; they had years of experience troubleshooting but had never been taught to think and to reason, analytically and deductively.
In HATCESDR we train your troubleshooters so that mistakes like these should never happen again. We give them tools and methods that prevent them from overlooking basic items, clear up bewilderment and give them a clear path to solving complex problems.
HATCESDR is not just designed to make your people better troubleshooters but to improve all of their analytical thinking processes and to make cognition over-rule the emotions at play during troubleshooting.
We will teach your troubleshooters logic, analysis and systems thinking to solve failures and problems in any type of system, the same kind of thinking taught in engineering schools.
A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.
Many actual industry examples of troubleshooting mistakes are used to illustrate the importance of using these skills properly.
They will learn these skills and more, and then they will hone them razor sharp on 4 progressively more complex hardwired simulators, 18 software simulators, 5 instructor-led case studies and a number of paper based projects.
Your troubleshooters will be amazed at their results because their results will be amazing!
Remember, we are not just interested in teaching your troubleshooters how to fix a circuit or system; we want them to be able to fix any circuit or system, whether it is electrical, mechanical, electro-mechanical, electronic, robotic or whatever.
We researched the mental processes used to solve technical problems and created projects and systems to engage these.
Then we built this course to give your troubleshooters these mental processes that can be successfully applied to any problem. In a recent course for one of the world’s largest mines, two mechanics participated in the course. They are responsible for troubleshooting on the 400 ton ore trucks. At the end of the course they told our instructor their change in thinking skills was going to “seriously help our mechanical troubleshooting.”
With the use of over $ 50,000.00 worth of electrical, electronic and computer simulators we create problems that require troubleshooters to engage the parts of their brains that are used during ALL troubleshooting situations. To drill this into your troubleshooters we provide them with over 200 real life problems and as they gain mastery they slowly and then quickly increase their speed and accuracy.
HATCESDR is designed as a highly structured learning experience that commits 90% of class time to personal hands-on skill development under the mentorship of master troubleshooters.
Just like a golf pro reviewing your grip, we start right at the basics to make sure nothing is missed and then we guide them through an escalating series of increasingly complex problems. At critical milestones, we give your troubleshooters innovative tools and concepts that significantly accelerate their troubleshooting speed and accuracy, resulting in huge gains in their confidence to solve complex industrial problems correctly in record time!
Perhaps your troubleshooters won't become 3 times better but can you imagine them:
Being twice as fast with their troubleshooting speed and accuracy?
Having the analytical tools to be able to tackle and solve any problem?
Having total confidence in their troubleshooting ability?
How much more valuable would they be to your organization?!
Your investment to improve their skills will be quickly repaid; most of our clients report that this investment is returned within months; in fact,
Max Hutchcraft, Utilities Superintendent with Abitibi, stated that their payback was within weeks!
Your payback will depend on the hours per week your troubleshooters are troubleshooting and your cost of downtime. If you have high downtime costs and regular troubleshooting you will have a very quick return. Or perhaps you are in a health care facility and lives are at risk or in an entertainment venue and you have thousands of frustrated fans wanting it fixed right and fixed now.
No matter what industry you are in, HATCESDR teaches the concepts and skills to solve problems anywhere on anything.
This is why HATCESDR will be a great opportunity for you and why I wanted to let you know about this course.
If you have any other questions, call 1-800-661-1663, ask for me and I will answer all of them.
Thanks for your time; we love doing this.
Sincerely
Canada Training Group
Training superior troubleshooters since 1980
Any troubleshooter determined to improve their game will be able to apply HATCESDR to your electrical and other systems, collectively saving you hundreds of thousands of dollars of downtime during the career of the successful participant.
Who should attend: Electricians, Instrumentation Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical systems.
You will be able to: Significantly reduce electrical equipment downtime by rigourously applying our proprietary troubleshooting process
Who should attend: Electricians, Instrumentation Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical systems.
You will be able to: Significantly reduce electrical equipment downtime by rigourously applying our proprietary troubleshooting process
| Next How To Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning Courses | ||||
|---|---|---|---|---|
| July 20 – 24, 2026 | Calgary, AB | OR261198 | $4799.00 + Tax Per Attendee | Register |
| July 27 – 31, 2026 | Saskatoon, SK | OR26682 | $4799.00 + Tax Per Attendee | Register |
| August 17 – 21, 2026 | Edmonton, AB | OR261200 | $4799.00 + Tax Per Attendee | Register |
| August 24 – 28, 2026 | Saskatoon, SK | OR261199 | $4799.00 + Tax Per Attendee | Register |
| August 31 – September 4, 2026 | Calgary, AB | OR261201 | $4799.00 + Tax Per Attendee | Register |
| September 14 – 18, 2026 | Mississauga, ON | OR261450 | $4799.00 + Tax Per Attendee | Register |
| September 28 – October 2, 2026 | Edmonton, AB | OR26877 | $4799.00 + Tax Per Attendee | Register |
| October 26 – 30, 2026 | Edmonton, AB | OR261194 | $4799.00 + Tax Per Attendee | Register |
| November 2 – 6, 2026 | Saskatoon, SK | OR261202 | $4799.00 + Tax Per Attendee | Register |
| November 16 – 20, 2026 | Calgary, AB | OR261203 | $4799.00 + Tax Per Attendee | Register |
| View schedule | ||||
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Stuart Yemen, City of Ottawa“The course was very effectively laid out and the use of the training aids made the course much easier to stay engaged. The instructor was very knowledgeable and was able to steer you in the proper direction without making you feel stupid. Excellent course overall.”
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T.W. Garvey, Department of National Defence“I found this course to be very precise and to the point, teaching an effective and expedient means to troubleshoot a system that is more or less universal. I found the method this course taught to even be effective on systems I was not familiar with; using this method I was able to successfully troubleshoot...
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Gord Kavanagh, Newfoundland HydroThe course was excellent. The instructor was very knowledgeable, hands-on training was great, and equipment was nice to work with.
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Steve Terry, Corner Brook Pulp and Paper“The instructor explained the material very well; he was very knowledgeable of the equipment, material and software. He was able to break down problems to a level anyone could understand. I noticed improvement day to day in my troubleshooting abilities.”
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Daryl Magerl, TransAlta, TransGas“The instructor was knowledgeable on course content. He kept everything in informal and made it fun. Emphasized the process on how to solve problems.”
Course topics
I. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE
Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.
II. PREPARE TO TROUBLESHOOT
Objective: Develop preparatory skills.
III. ANALYZE THE FAULTED SYSTEM
Objective: Use a systematic process to localize the problem.
View all topicsI. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE
Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.
- Describe Analytical Thinking
- Apply Convergent Thinking Skills
- Apply Divergent Thinking Skills
- Apply Deductive Reasoning Skills
- Apply Inductive Reasoning Skills
- Develop an Analytical Troubleshooting Procedure
- Develop an Analytical Electrical Troubleshooting Procedure
II. PREPARE TO TROUBLESHOOT
Objective: Develop preparatory skills.
- Gather Data
- Make Factual Observations
- Select Troubleshooting Tools
III. ANALYZE THE FAULTED SYSTEM
Objective: Use a systematic process to localize the problem.
- Deduce Fault Type
- Deduce Location
IV. PLAN YOUR TROUBLESHOOTING APPROACH
Objective: Use both empirical and inferred data to plan your steps.
- Evaluate Hazards
- Select Starting Point
- Plan Minimum Troubleshooting Steps
- Deduce Test Results
V. TROUBLESHOOT THE SYSTEM
Objective: Apply a non-redundant series of tests supported with documentation of the process.
- Control Hazards
- Conduct Tests
- Record Tests and Results
VI. INTERPRET DATA
Objective: Utilize results of troubleshooting to both fix the current problem but to also deduce root cause.
- Evaluate Test Results
- Adjust Troubleshooting Approach
- Identify Cause of Failure
VII. TROUBLESHOOT DC SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to dc circuits.
- Open Circuits
- Short Circuits
- Voltage Drops
- Grounded Circuits
- Crossed Circuits
VIII. TROUBLESHOOT SINGLE PHASE SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to single-phase circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
IX. TROUBLESHOOT THREE PHASE MOTOR CIRCUIT PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to three-phase motor circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
X. TROUBLESHOOT ELECTRICAL CONTROL SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to electrical control circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
XI. TROUBLESHOOT UNKNOWN SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to unknown systems
- What is Known
- What is Unknown
- Applying the Process
XII. CONCLUSION
Objective: Conclude course and evaluate troubleshooting skill progression in both speed and accuracy.
- Evaluation of Learned Skills
- Review of Course Goals
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| Date | City & prov | Venue | Code | |
| July 20 – 24, 2026 | Calgary , AB | RS Breakers & Controls | OR261198 | Register |
| July 27 – 31, 2026 | Saskatoon , SK | RS Breakers & Controls | OR26682 | Register |
| August 17 – 21, 2026 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR261200 | Register |
| August 24 – 28, 2026 | Saskatoon , SK | RS Breakers & Controls | OR261199 | Register |
| August 31 – September 4, 2026 | Calgary , AB | RS Breakers & Controls | OR261201 | Register |
| September 14 – 18, 2026 | Mississauga , ON | RS Breakers & Controls | OR261450 | Register |
| September 28 – October 2, 2026 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR26877 | Register |
| October 26 – 30, 2026 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR261194 | Register |
| November 2 – 6, 2026 | Saskatoon , SK | RS Breakers & Controls | OR261202 | Register |
| November 16 – 20, 2026 | Calgary , AB | RS Breakers & Controls | OR261203 | Register |
| November 23 – 27, 2026 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR261204 | Register |
| December 14 – 18, 2026 | Calgary , AB | RS Breakers & Controls | OR261606 | Register |
| January 11 – 15, 2027 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR27037 | Register |
| January 18 – 22, 2027 | Saskatoon , SK | RS Breakers & Controls | OR27038 | Register |
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Joe Kiceniuk
Years of Experience58Joe Kiceniuk was educated at University of Alberta and University of British Columbia and has technical training in electronics with over 40 years experience in electronic circuit construction, troubleshooting and service. Joe has a working knowledge of multiple programming languages and extensive experience with quality control in analytical systems. He has designed and built equipment and is the...
See Joe Kiceniuk CVExpertise
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Jose Fernan, VelcoThe instructor, Joe Kiceniuk was very thorough with his explanations. And all of the testing equipment we used was excellent.
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Matt Hawkins, VelcoThe instructor, Joe Kiceniuk was very knowledgeable and clear on his points.
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Brad Payne, Shell Canada"Joe is very knowledgeable and has a variety of experience which kept things interesting. Joe is a good instructor."
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Doug Baker
Years of Experience50Doug brings over forty five years experience in the electrical industry, working for utility, utility contractors, engineering firm, and educational institute. Most recently finishing a career at NAIT as an instructor/academic chair (Northern Alberta Institute of Technology) in Power Lineman, Power System Electrician, Electrician and Electrical Engineering Technology programs. He has constructed and...
See Doug Baker CVExpertise
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Mary-Grace Bromley, Stuart OlsonDoug provided adequate knowledge to take home and provided hands-on instruction. He was knowledgeable with electrical questions regarding the use of equipment/ meters, as well as additional information from real-life experience. Regarding the material in the course, he answered common electrical problems...
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Chad Hansen, Enbridge PipelinesDoug was very knowledgeable about the course, with a lot of hands-on experience. He was able to answer all questions and communicates the material.
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Matt Will, Plains MidstreamDoug moved through the material in an efficient matter, allowing us all to understand the information.
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Norm Jewitt
Years of Experience41He began his career in the electrical trade by engaging in construction activities at a potash mine located west of Saskatoon, Saskatchewan. Since then, he has accumulated experience in various facets of the electrical trade, including construction, commissioning, and maintenance.Norm has contributed his skills to the commercial, industrial, and mining sectors. Additionally, he successfully managed...
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Mike Houde, CF IndustriesNorm was very knowledgeable with plenty of real-world experience, which helps to understand the content.
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Sam van der Merwe, Structa WireI think Norm was very knowledgeable and presented the information in a very clear and interactive manner with lots of practical examples.
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Kasey Russel, Maka PowerNorm is awesome. Our crew was green on a lot of the course content. Norm did a great job taking the time to explain all the presentations and all of the questions that came up during the hands-on training. He did a great job explaining things in a way that was very easy to understand explaining things...
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Wayne Jeffrey
Years of Experience44Wayne joined Canada Training Group with over 40 years of knowledge and experience in the Electrical and Instrumentation industry. As a Master Electrician and Journeyman Instrument Mechanic, Wayne offers a unique perspective to training that provides solid theory with practical applications gained through years of work in the industry. Wayne’s oilfield and agriculture experience encompasses maintenance...
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Johnathan Gamble, Total PowerWayne did an awesome job making everything easy to understand, as the knowledge level for guys on the course varied greatly.
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Rick Burroughs, Blue Ridge LumberI found Wayne to be very informative and the course to be fulfilling.
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Andrew Kazmirchuk, City of OttawaWayne is a wonderful instructor. He explains concepts well and draws from his personal career experience to give us real world examples.
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Dave Cox
Years of Experience46Dave began his career in commercial high rises in Calgary. He then spent time working industrial oilfield maintenance electrical in Alberta followed by General Motors in Oshawa Ontario, Koch fertilizer and Husky Oil in Manitoba, Baffin Island at an iron ore mine and commissioning in the Alberta oildsands sector.Dave is also an avid whitewater rafting professional, and has served as a guide in Ontario...
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Scott Hay, International PaperThe instructor was willing to help out and point you in the right direction if you had any problems. I highly recommend this course.
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Heinrich Penner, Lode KingDave was polite and willing to answer any and all questions that came up. He was also very knowledgeable in everything electrical.
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Justin Gervin, EnbridgeVery well done. David has a good amount of knowledge and experiences he shared with us.
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Edward Rideout
Years of Experience57Ed Rideout has been involved with the electrical field in many ways for nearly 54 years. His electrical experience started when he was just out of vocational school and was hired as the sole electrician at a local fish plant in charge of six fishing trawlers, a power house and a fish plant facility. In 1975 Ed went on to work with Nova Scotia Power, first as an apprentice electrician in a generating...
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Bryce Balciunas, Mosaic Potash“I thought Ed did a very good job explaining the course. He was very knowledgeable on what he was teaching us and answered any questions we had. The course had a good breakdown of theory in the classroom and hands on in the trailer.”
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Carlos Alejos, Syncrude CanadaEd was Very knowledgeable about electrical equipment. Always had answers to our questions.
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Braiden McLellan, Littlefuse Startco"Ed did a great job keeping the information interesting as well as informative. I learned about many dangers and safety procedures that otherwise would have possibly been taken for granted."
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Dave Neal
Years of Experience53With 33 years of on the job experience at Hydro One, doing consulting work for McGregor Allsop, Trow Engineering Consultants and Dillion and Associates, Dave has acquired extensive knowledge of electrical equipment, installations and legislative requirements. While with Hydro One, Dave was involved with many projects including: - Held the lead role in the implementation of the new Training Development...
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Kenneth Preston, Daishowa-Marubeni“Dave Neal did a great job; he knew his material and related it to scenarios that applied to our plant. Great job.”
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George Germenis, Nortown Electrical Contractors“Dave instructed the course in a very detailed method on how to work safely with electrical equipment. He explained the many risks and outcomes when working on live equipment and explained the proper precautions to take to prevent serious injury.”
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Pete Brailsford, Panolam Surface Systems“Dave Neal is very thorough and knowledgeable.”
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Jim Roberts
Years of Experience46Jim Roberts brings over 43 years of experience in the electrical field. A graduate from the Georgian College Electrical Engineering program, he started his career at Toronto Hydro Electrical Systems as a High Voltage Underground Cable Fault Technician then proceeded to Toronto Transit Commission where he obtained his red seal 309A electrical license and became a Maintenance/Construction Electrician...
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Paul Steinkey, Daam Galvanizing Ltd.“Jim was very knowledgeable with course material. He would also answer questions that were outside of the course and pertained to our own jobs. He engaged all of us at the beginning and said, "No question was a stupid question." Thanks Jim.”
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Shoaib Patel, Toronto Transit Commission“Jim Roberts was a good instructor. He was very clear in helping us understand how to safely deal with high voltage. He also made us aware of all the dangers that we could come across.”
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Robert Sorba, Mount Allison UniversityJim was awesome. Very knowledgeable and helpful. He was able to provide really good examples relevant to the material.
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“Good hands on training in a controlled setting. Trains you on an approach to troubleshooting. Proves that the importance of documenting your finding, shows how to divide and conquer the problem. Lots of different troubleshooting problems to work on so there is something for everyone.”
Russell Penson, Weyerhaeuser -
This course was definitely beneficial to me. It opened my eyes on how to look at a circuit differently and use less steps to identify a problem. This training proved the importance of recording ALL information gathered about a problem, at the same time also knowing how the circuits should operate under...
Brandon Sacrey, Nabors Drilling -
"I have a much deeper understanding of electrical systems. How to test equipment and find shorts which I believe will be valuable for the rest of my career."
Mahamat Moussa Cherif, Syncrude Canada -
“Very fun course with a wide variety of equipment. Good practice for troubleshooting, unfamiliar equipment also good practice for using your logic for solving unknown electrical problems. The instructor was very helpful and made the course very interesting.”
Roch Lavergne, Norbord -
“I really enjoyed my practical class. Thank you for sharing your expertise, I hopefully will be able to implement it further into the field. Thanks.”
Sergei Martynenko, Winnipeg Airport Authority -
“I fully enjoyed the course and I would highly rate this course for the rest of my coworkers. The equipment was excellent and there was a lot of troubleshooting areas which were great.”
Rodney Rice BC Hydro, -
"This course was excellent overall. The equipment and tools provided were excellent. The instructor Ed Rideout, was clear and made you feel comfortable with the material."
Tyler Romanchuk, Suncor Energy -
“This course was a great eye opener on how planning before troubleshooting, will save you a lot of pain and time. As anew worker to the industrial workplace it is a great way to boost my troubleshooting skills. The instructor was great and made sure we all got the points before we moved on and gave...
Robbie Bath, Corner Brook Pulp and Paper -
The course is invaluable to anyone who troubleshoots for a living. It has good range of process to relate to most job sites. I'll be able to start using aid, putting this information and these tactics immediately in the workplace to hone them into my daily process.
Doug Power, ChampionX -
"This course was fun and challenging at the same time. Instruction was clear, done in a comfortable environment."
Vanessa Baker, Suncor -
"This course will pay for itself by the time I repair my first piece of equipment. Ed Rideout is an excellent instructor with a lot of actual hands on experience. Top guy, top course. Material was clear and relevant."
Joe Van Niekerk, Suncor -
“The instructor, Terry Yonkheym sure knows his stuff which helps a lot. I think in time I will surely benefit from this course (once I make what I learnt common practice). Class size was perfect and overall experience was good.”
Daniel Goebel, Argus Machine Co. Ltd. -
"This course was very informative and interesting. Good information which is reinforced by the hands on practice provided."
Dean Burant, Ontario Power Generation -
Deductive reasoning is a really good course to help learn troubleshooting of electrical systems. It helped give me the proper mindset needed to look, evaluate, narrow down the issue, solve and then repair them. The course also helped give me more confidence dealing with electrical systems.
Zachary Lee, EDS Pumps & Water Treatment -
“Using logic and better testing (meter) techniques, I am now a much more effective and efficient trouble-shooter.”
Colin Lynn, Co-Op Refinery Complex -
"Joe Kicenuik left lots of time to review all the classroom material. He was very helpful in answering any questions and was effective in explaining what troubleshooting techniques work best for each particular problem. This course will improve your way of approaching future problems in your job field."
Colwyn Meredith, Suncor -
“Wish I had been given the opportunity to take this training years back. Learning in the classroom, rather than learning in the field, costs the company less down time. This easily pays for the training. Thanks for letting me attend. I will be promoting this to have our 9 control techs take the training.”
George Fischer, TransGas -
“ How to analyze, document and test efficiently... this course is for anyone who works on electrical systems.”
Michael Irving, Maintenance Electrician, Shell Canada -
“The instructor was very knowledgeable in troubleshooting and course content very interesting and worthwhile course.”
Mark Johnstone, Syncrude -
This course is amazing. I think every maintenance electrician should have the opportunity to take this course.
Jordan Brass, Syncrude -
“I found the method of troubleshooting presented to be very helpful in solving the problems during the course. After 2 days the time to solve each problem was reduced significantly. I will try to apply this method with similar problems on the job. I found the day 5 troubleshooting board to be most...
Jeff Shewan, Skookumchuck Pulp Group -
"Course is hard for the first coupe of days, but in the middle of the course it starts to get easy or better. I have learnt lots and will take it to my work place. The instructor, Joe Kiceniuk is very good, easy going and very smart. I had fun, thanks for the course Canada Training Group."
Jeff Ferns, TransCanada Pipelines -
HATCES “I would recommend this course for anyone who was looking to upgrade or start on their troubleshooting knowledge. The structured system taught is a very helpful tool to help pinpoint the problem efficiently. The instructor is very knowledgeable and will help you along without pointing out the...
Nevin Edmundson, Winnipeg Airport Authority -
“The course demonstrated the importance of taking notes, which became apparent to prevent yourself from going in circles and checking equipment previously checked. Splitting the circuits into sections is something I will take away from the course and use extensively in the future. I view this as a...
Matt Goyer, Skookumchuck Pulp Group -
I strongly recommend this course to anyone that does not troubleshoot regularly or struggles with it.
James Collins, Syncrude -
"The best off-site training I have been to..."
Lee Morsette, Boeing -
“ If you want everyone playing on the same team to work correctly and in an efficient manner, do this training”
Thomas Veysey, Technician, Vermont Electric Company -
I found this course to be very informative and directly applicable to tasks I perform on a daily basis in my role as a controls technologist. I would recommend this course to anybody working in a technician/engineering position.
Darcy Dawe, Newfoundland Hydro -
“This course was very beneficial, learning and brushing up on old skills. The testing boards/equipment is all set up very well. I would certainly suggest this to any and all colleagues. Two thumbs up.”
Marris Romaniuk, Syncrude Canada -
“My troubleshooting skills are better after finding a method to break apart electrical problems. This course shows you efficient ways to analyze information and plan tests.”
Landon Walker, CO-OP Refinery Complex -
“I thought he did a great job presenting the materials and how to properly and efficiently troubleshoot electrical systems. I think that I can use the information I got to help me diagnose problems I may come across at work. I learnt that a system should be analyzed and a plan made before proceeding...
Vance Gnyp, CO-OP Refinery Complex -
“I was very happy with the course. I learned a lot. My troubleshooting skills have improved more than what I was expecting. The teacher was awesome and very knowledgeable.”
Michael Downing, Syncrude Canada Ltd. -
This course is well put together. It teaches how to speed up troubleshooting by taking notes and uses fewer steps to find a problem. It is worth taking the training. Whether you have ten years or twenty, you will pick up a few things.
Carl Shonhiwa, Syncrude -
I enjoyed the course a lot. The hands-on element was both fun and knowledgeable. I feel I will have a much better approach to troubleshooting problems.
Corey Blom, International Paper -
“The course was very effectively laid out and the use of the training aids made the course much easier to stay engaged. The instructor was very knowledgeable and was able to steer you in the proper direction without making you feel stupid. Excellent course overall.”
Stuart Yemen, City of Ottawa -
This course is an excellent learning tool for troubleshooting. The way it was taught was excellent for getting though the information. For personal gain this was a very good experience. The hands on showed me a ton of new useful information. Ed Rideout was a great teacher, clear and thorough.
Rob Gaudreau, Argus Machine Co Ltd. -
“I found the course and the instructor challenged me in ways that revealed my weaknesses and provided the skills and system to overcome them. Well worth it!”
Mike Ferguson, Ainsworth Engineered -
“Instructor was very knowledgeable and the course was great. The course was very hands on which made it easier to learn.”
Blake Martel, City of Ottawa -
"This was by far the most practical electrical course I have taken so far. The instructor was excellent and very knowledgeable in his field. I wish I had taken this course 20 years ago."
Rod McColman, Shell Canada -
“This was a really good course and instructor(Ed Rideout). I found great improvement in troubleshooting procedures and documentation. It also reduced number of steps to find faults by 50% to 75% (more efficient). I recognized different ways to troubleshoot (both open circuits and short circuits). I...
Tony Cranford, Newfoundland Power -
“I personally enjoyed this course. It helps me a lot when troubleshooting any electrical system. How to break down a circuit and where to pinpoint a problem, it was challenging at times, but that's the valuable part of the course. It really makes you think. The instructor was very informative and knowledgeable...
Alex Hansen, Syncrude Canada Ltd. -
“I found that I should be able to find faults much, much faster now. Thank you tremendously.”
G. Armstead, Co-Op Refinery Complex -
"I liked this class a lot. I liked the use of the different boards and how hands on the class was. The instructor, Joe Kiceniuk was very knowledgeable and clear on his points."
Matt Hawkins, Velco -
This course was really good. The labs got everyone thinking and gave us a different method of troubleshooting. The laptop simulater were very good. The AC labs were well built and very useful for testing and finding faults. This course is very hands on which is great.
Chris Burt, International Paper -
"Thought the course was very informative. It taught extra ways of thinking to use for problems. The instructor, Ed Rideout was very experienced and showed poise when asked to go over/show different ways of explaining a problem to the class."
Alex McKee, Suncor Energy -
I would recommend this course to any electrician. With the hands on labs and new techniques learned, I feel more confident troubleshooting complex systems.
Brad Pendlington, Department of National Defense -
"This is an excellent course. I learned a lot of valuable information, especially regarding the application of thinking and learning patterns. Draw out your problem area and focus on the underlying issue."
Steven Crane, Substation Electrician, Newfoundland Power -
“The instructor let us know the focus of the course and really showed us the method which we were to follow. Easy to talk to and made you think through the problems.”
Dale Buhler, Ainsworth Engineered -
“I thought this course was a great approach to improving troubleshooting skills. Ed Rideout did a great job instructing, was very knowledgeable and easy to understand. I could see my skills improving as the week went on. The test sets used for the course were great, as well as the software. All in...
Neil Woodman, Newfoundland Power -
"The props and test equipment make it easier to understand and learn. Computer apps were an interesting challenge. Even with a lot of years experience it is helpful to see troubleshooting from another structured perspective."
Dennis Riesterer, Velco -
"Although I experience many similar troubleshooting scenarios at work, this course helped develop the proper way. Planning, diagrams, a proper course of action that could help me be more effective in the field."
Dustin Yarosh, Imperial Oil Ltd. -
“I thought the course was very well done. I liked the hands-on approach. The instructor was very knowledgeable. I would recommend to coworkers. We work on generator systems, kitchen equipment, industrial, overhead crane VFD’s, HVAC Systems on the base, overhead doors, fire pump diesel and electric.”
Jeff Bird, Department of National Defense -
I really enjoyed how hands-on this course was. This course gave me more confidence for the next time I need to troubleshoot something.
Nick Thomas, Department of National Defense -
“ Documentation is the key to successful troubleshooting. Excellent job! I will be recommending to my supervisor that the other techs take this training”
William Patey, Technician, GN Plastics -
"I think this was a great course. I haven't done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and he is very knowledgeable."
Andrew Sheaves, Suncor -
“This course was a great learning tool and it's hard at times but it was great, good job.”
Keith Biggin, Corner Brook Pulp and Paper -
“Enforced the importance of good documentation, know what to expect from meter readings before the readings, understanding the problem, get all the available info, if stuck on a problem, take a short break.”
Tom Fischer, Weyerhaeuser Canada -
“The instructor has lots of experience and demonstrated the information very well. I will make use of the information presented. Great course.”
Byron Olsen, Olsen Audio -
“I found this course to be very precise and to the point, teaching an effective and expedient means to troubleshoot a system that is more or less universal. I found the method this course taught to even be effective on systems I was not familiar with; using this method I was able to successfully troubleshoot...
T.W. Garvey, Department of National Defence -
I found the course to be well laid out and well paced. Instructors were very knowledgeable about the material. The labs were hands-on, with lots of testing and troubleshooting. The instructor was willing to help out and point you in the right direction if you had any problems. I highly recommend this...
Scott Hay, International Paper -
This course provided a practical approach to testing and troubleshooting with software. It was a good experience trying something outside my expertise. I am familiar with the theory, but it is nice to mix the practical side of things as well. This course provided a practical approach to testing and troubleshooting...
Haneet Randhawa, Arcelormittal Dofasco -
"I have gained the confidence in analyzing and learning how to find a problem, by not getting my mind stuck in one spot. Just that alone has already made me better at my trade. The amount I have learned during this course would have satisfied me by the end of the second day. So, having a full five days...
Chris Bodnariuk, Tembec Industries -
Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan it makes troubleshooting the problem easier. Instructor, Joe Kiceniuk was knowledgeable and conveyed the intent of the course.
Martin Fleming, Irving Tissue -
“I learnt more than I thought I would have learnt. I’ve learned that having more information and being organized is the key to the problem solving. Having a place to start is better than staring at the wall. The instructor was informative and explained things so I could understand them. Definitely...
Ron Barrett, Otis -
"Very good. Good amount of hands on mixed with a good amount of theory. The workload was perfect, any more would have been rushed or not understood by the end of the day. My brain was tired. Any less would not have forced me to push myself. The hands on laptops were perfect."
James Larsen, City of Red Deer -
I enjoyed this class a lot. I liked the use of the different boards and how hands-on the class was.
Matt Hawkins, Velco -
Practicing with the multimeter, using volts plus ohms, was very helpful. We use this tool often, and this course strengthens our troubleshooting skills. Also, good practice with wiring diagrams, switches, etc., that we may need to understand how some completed water systems work.
Travis Jensen, EDS Pumps & Water Treatment -
“I think that after taking this course, I will become a faster and better trouble-shooter. The instructor was very well informed and came across so that I could understand it easily.”
Neil Felt, Weyerhaeuser Canada -
The course was excellent. The instructor was very knowledgeable, hands-on training was great, and equipment was nice to work with.
Gord Kavanagh, Newfoundland Hydro -
“The information was good. There was lots of hands on, which was excellent. The instructor kept things moving at a good pace. He was knowledgeable about aspects of the course material. The equipment used worked well with the troubleshooting objective. Definitely learnt something.”
Bruce Bell, Winnipeg Airport Authority -
“This course is the best I've ever done. Lots of hands-on which is the best and fastest way to learn. This course is making me feel more comfortable in troubleshooting; the instructor was a great teacher and a nice person.”
Darren Buckle, Corner Brook Pulp and Paper -
The course was very informative and taught us a good way on how to troubleshoot. The teacher, Terry Yonkheym was good at getting his points across and always had time for each person.
Dave Smale, Agrium -
This course was very good, we brushed up on skills that I was taught many years ago.
Brent Tyldsley, GCT Deltaport -
“This course was very informative and makes you think outside the box. It was challenging troubleshooting. The instructor was knowledgeable and showed you safe troubleshooting techniques. It was a positive atmosphere, effective meter placement, reduced troubleshooting times, visual troubleshooting...
Taylor Angers, Barrick – Williams Operating Corporation -
"I believe this course will help decrease downtime if we document, analyze and have a plan before we start arc testing."
Aaron Staudinger, Syncrude Canada -
“The instructor explained the material very well; he was very knowledgeable of the equipment, material and software. He was able to break down problems to a level anyone could understand. I noticed improvement day to day in my troubleshooting abilities.”
Steve Terry, Corner Brook Pulp and Paper -
"This is a great course. I learnt lots about how to organize and prepare for troubleshooting. Well worth attending."
Steven Gordon, Suncor -
I found this course to be very beneficial. The hands-on test panels were useful exercises, and our instructor David was very helpful and knowledgeable. The course content is practical and can apply to my day-to-day work. It is important to refresh your troubleshooting skills frequently using these courses.
Shea Goodwin, Syncrude -
“The instructor was knowledgeable on course content. He kept everything in informal and made it fun. Emphasized the process on how to solve problems.”
Daryl Magerl, TransAlta, TransGas -
“ A good variety of content, and a well informed and open instructor. I will be teaching this method amongst my apprentices and co-workers.”
Ed Wilhelm, Station Electrician, SaskPower -
"Great instruction, I learnt a lot of troubleshooting skills. It was a very informative course!!"
Brian Weir, Suncor -
This course helped me slow down my thinking and be a little more efficient in my testing.
Ryan Krulitski, GCT Deltaport -
“As a maintenance electrician, I think the course was great and should be made mandatory for all journeymen. I will continue to use a consistent systematic approach when troubleshooting. Our instructor was very knowledgeable on the material presented, very patient, and made the course fun and entertaining.”
Pat Buis, Syncrude -
“This course helps to show how to focus on the problem and how to narrow down where in your circuit the fault is. The instructor was helpful in showing how to prove you have located the fault through testing. This will be helpful in my work on board HMC ships and submarines.”
Liam Muldoon, Department of National Defense -
"Terry Yonkheym was very patient with our lack of technical "expertise". This was a good course to show us methods to practice in future activities to analyze and plan a method to put into practice."
Scott Cooke, Agrium -
“I would recommend this course to all electrical workers. This course helps you go through the process on what and how to troubleshoot electrical systems. I believe that this would help people troubleshoot electrical problems faster.”
Ryan Sernecky, TransGas -
“Course overall is very good. A lot of good, on topic information. Very beneficial to anyone having to troubleshoot systems. The instructor was excellent. Very versed at delivering the information at an in depth but widely understood method. His knowledge with the process of troubleshooting is very...
Dave McDonald, Canada Training Group -
“The instructor was knowledgeable about the content of the course, which helps explaining how to dissect and troubleshooting electrical problems and prints. This course is a valuable asset. It's provided knowledge on how to become quicker and more efficient at recognizing the problem in an electrical...
Jim Ellis, Barrick – Williams Operating Corporation -
“The instructor was very knowledgeable and well prepared. He used real time examples to illustrate points. He kept the flow going not allowing us to get side tracked from our goals. Each day started with a review and reinforced course objectives. A great course, highly recommend it.”
Kent Strong, Syncrude Canada Ltd. -
This course was excellent, with relevant and relatable issues to troubleshoot. I highly recommend this course.
Jordana Peaks, Syncrude -
"Course was awesome! Very in depth for a beginner yet challenging for a novice. The instructor was very knowledgeable and ran an extremely efficient and in depth course."
Jason Ziprick, Grain Millers Canada Corp. -
“The course will help me a lot in troubleshooting. It made me learn to troubleshoot quicker and able to split the problem in half the time. The instructor was really good at what he teaches and that made the course better. Thanks.”
Jeremy Buchart, Syncrude Canada Ltd. -
"Excellent course and knowledgeable instructor. Relaxed learning pace with no limits on fault findings. The test equipment and labs were easily understood and were easy to operate. Documentation provided was clear and accurate. It changed my process for fault findings."
Dave McIntyre, Ontario Power Generation -
“The first day I thought I should get a little more instructions, but I got into it and I started to see the objective, what the objective was to get me thinking and figuring out methods to improve my troubleshooting. In the beginning I was frustrated but as my troubleshooting improved, frustration...
Terry Wardrobe, Weyerhaeuser -
“This course was very beneficial in helping you to think about how to breakdown problems to reduce troubleshooting time. The idea of documenting everything so that others can pick up where you left off will help with cross shift issues.”
Darcy Orthner, Cameco -
“This course was valuable in terms of learning documentation and a methodical approach to troubleshooting. It was practical and engaging and provided valuable tips and practice in implementing the method. I would have liked a little more coaching on how to divide the circuits and theory. However, after...
Craig Stephenson, BC Hydro -
Although I experience many similar troubleshooting scenarios at work, this course helps develop the proper way. Planning, diagrams and a proper course of action that could help me be more effective in the field. I found the last few days interesting as well as being related to electronic systems, some...
Dustin Yarosh, Imperial Oil -
"This course is an excellent tool for anyone who will be doing troubleshooting on equipment or a plant."
Sean Callahan, Suncor -
“This was a great course; I had no experience on troubleshooting prior to the start of this course. Now I feel comfortable. I'm glad it was available for me and it will greatly help me in the future.”
Alan MacDonald, Corner Brook Pulp and Paper
| Day 1 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 2 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 3 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 4 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 5 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
