Open class dates available VIEW SCHEDULE
Available for onsite training GET A QUOTE
This five-day program is designed for electrical troubleshooters and is guaranteed to improve their troubleshooting processes and significantly reduce downtime costs.
This system was developed by a team of Master Troubleshooters and then honed over twenty years of continuous improvement. During this time hundreds of programs were taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter.
Based on Canada Training Group's proprietary Analytical Electrical Troubleshooting TM methodology, this program is flexible enough to develop strong processes in younger troubleshooters and still challenge experienced troubleshooters to fine-tune their skills.
Our experience shows that we can improve the skills of experienced troubleshooters 25%, 200-300% in others and immeasurably for some. This translates into major reductions in unplanned downtime.
A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.
Any troubleshooter determined to improve their game will be able to apply our Analytical Electrical Troubleshooting TM methodology to electrical and other systems, collectively saving hundreds of thousands of dollars of downtime during the career of the successful participant.
Our instructors have 30-40 years of electrical troubleshooting experience, including 15-20 years as troubleshooting instructors, and work closely with each participant to advise them on how to improve every aspect of their troubleshooting skills.
Hi, Dave Smith here, President of Canada Training Group and one of the instructor/developers of
“How to Analytically Troubleshoot Complex Electrical Systems”
I am writing to tell you about this amazing course.
Not amazing because I helped develop or teach it but because we wanted significant, measurable and provable results and our students achieve that in every course. In 2000, myself and the other instructors, set ourselves the goal to redesign an electrical troubleshooting course, with 30 years of successful history, into an analytical thinking and deductive reasoning course whereby the successful graduates would have the skills to solve problems, whether they were electrical or whatever, on any kind of system, whether the students had ever seen it or not. Huge challenge but we have nailed it.
I know you get a lot of information about courses but I guarantee you won't regret taking eight minutes to learn how we do this. HATCESDR is a five day analytical thinking and deductive reasoning course that significantly improves the troubleshooting speed, accuracy, and confidence of electrical troubleshooters.
Bob Skinner, a senior refinery electrician for 32 years, had this to say: “What used to take me days will now take me hours; what used to take me hours will now take me minutes.”
This system was developed by a team of Master Troubleshooters and then honed over thirty years of continuous improvement. During this time hundreds of programs were taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter providing a program flexible enough to develop strong processes in younger troubleshooters and yet still challenge experienced troubleshooters to fine-tune their skills.
Our experience shows that we can improve the skills of experienced troubleshooters 25-50%, 100-200% in others and immeasurably for some. This translates into major reductions in your unplanned downtime.
John Power of Newfoundland Power evaluated HATCESDR and this was what he told his manager:
“The troubleshooting course that I recently completed will benefit me greatly. The techniques I learned during the week were very helpful and as a bonus my confidence level has improved as well. I highly recommend that we move forward with bringing this to other people in our department.”
His co-worker, Ray Bartlett also evaluated HATCESDR and had the same advice to their management about HATCESDR:
“I just completed the troubleshooting course and it was excellent. It gave me some good troubleshooting tools to use in my job. I learned to approach a problem from different ways to come to a solution. I think all my co-workers should be given the same course.”
Ray Bartlett
John and Ray were members of a select team of senior troubleshooters from Newfoundland Power chosen to critically evaluate HATCESDR.
The team's response was unanimous and overwhelming for choosing HATCESDR as the troubleshooting standard for their power company.
We have now completed several rounds of HATCESDR training for Newfoundland Power’s E&I troubleshooters.
Detailed entrance, exit and project measurements proved conclusively that the skills of their troubleshooters improved up to 300% meaning massive reductions in unplanned downtime.
As you can imagine, these increases in troubleshooting speed and accuracy will make a huge impact on their production outages and lost revenues.
If your troubleshooters are troubleshooting regularly, and your downtime costs you significant money, then this training course will pay for itself in no time. Many students claim that return on investment will be less than 1 month.
We have spent years developing and evolving this course. HATCESDR is the end result of extensive international research and is a distillation of the best concepts from dozens of troubleshooting methods and mental processes. What other courses lack, but is the entire foundation of HATCESDR, is the teaching of deductive reasoning and analytical thinking skills.
I have been a member of Mensa since 1984. Mensa is an international high IQ organization and you need to test in the top 2% of the population to belong. These people are not brilliant or geniuses but they do have high speed processors. As a member you are continuously exposed to excellent thinking processes and the working of the human mind. I am keenly interested in this, both from a safety perspective and from a troubleshooting perspective. We have evaluated and trained thousands of troubleshooters and we are always looking at how their minds work and teaching them how to use their minds more effectively in any situation.
We regularly find experienced troubleshooters who are effective and poor at the same time. Effective because they can eventually find problems but poor because it takes so much longer than it should unless they have seen the problem before.
Where these people, and their methods, fall down is when they are presented with something they have never experienced. When we watch these troubleshooters in slow motion on an unfamiliar problem we see that more than half of their testing is wasted because they do not use a logical, analytical, planned approach. Hours, and sometimes days, drag on before faults are found.
A common complaint a manager hears is “I can’t fix it; I haven’t been trained on it.” As it is not possible to train everyone on every machine, we improve the speed and accuracy of even the best of troubleshooters on any machine or system by teaching them deductive reasoning and developing analytical thinking skills they can apply to any situation.
Additionally, our experience, supported by our research and observations, has shown that even the best troubleshooters make expensive mistakes. An example is the smelter foreman called in at 2 a.m. because a 125 ton overhead travelling crane was down and the two night shift journeymen could not find the problem after several hours of consternation. The foreman was understandably choked when he discovered the clue that had been missed.
Another example is the grinding line that was down for 5 hours in the mill of an open pit mine. Troubleshooter #1 was at the scene when troubleshooter #2 arrived and asked, “Did you check the resets?” T/S #1 said “Yes”, forgetting that on that system there was another set of resets. T/S #2 assumed T/S #1 was referring to all of the resets, never inquired further and proceeded to help with the troubleshooting. 5 hours later, a third troubleshooter checked the second resets and found them open. The lost profit from that was enormous, well over $300,000.00.
Both of these happened to typical experienced journeymen; they had years of experience troubleshooting but had never been taught to think and to reason, analytically and deductively.
In HATCESDR we train your troubleshooters so that mistakes like these should never happen again. We give them tools and methods that prevent them from overlooking basic items, clear up bewilderment and give them a clear path to solving complex problems.
HATCESDR is not just designed to make your people better troubleshooters but to improve all of their analytical thinking processes and to make cognition over-rule the emotions at play during troubleshooting.
We will teach your troubleshooters logic, analysis and systems thinking to solve failures and problems in any type of system, the same kind of thinking taught in engineering schools.
A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.
Many actual industry examples of troubleshooting mistakes are used to illustrate the importance of using these skills properly.
They will learn these skills and more, and then they will hone them razor sharp on 4 progressively more complex hardwired simulators, 18 software simulators, 5 instructor-led case studies and a number of paper based projects.
Your troubleshooters will be amazed at their results because their results will be amazing!
Psychologist Mihaly Csikszentmihalyi of the University of Chicago pioneered a concept he called “Flow”. He defines flow as a mental state of operation in which the person is fully immersed in what he or she is doing, characterized by a feeling of energized focus, full involvement, and success in the process of the activity. In his research he worked with athletes, artists, musicians, surgeons and others to determine what they were feeling at those moments of peak unconscious maximum achievement.
Musicians for decades have referred to this as being “in the groove”; others call it being “on a roll”, or “batting a 1000.”
Whatever you call it, your mental and physical processes are operating seamlessly, cohesively and very successfully.
In Dean’s video clip, this is his spontaneous reaction to experiencing “Flow” while troubleshooting.
In our HATCESDR research we have reviewed the studies done with sophisticated brain scanners called Functional Magnetic Resonance Imaging machines. These show blood flow to specific parts of the brain during particular tasks as evidenced in these pictures:
For instance, we know that one critical aspect of troubleshooting involves sequential decision-making and neuro-scientists know that the neural pathways controlling these processes involve areas of the brain such as the ventral medial prefrontal cortex and the anterior cingulate cortex.
When a person is “in flow”, “in the groove”, “on a roll”, “batting a 1000”, etc. the proper areas of the brain have to be engaged to begin learning the skill and then they have to be engaged and re-engaged time after time until the person has mastered or begun to master the skill.
Developing Troubleshooting Mastery is just one thing your troubleshooters will gain from HATCESDR.
Remember, we are not just interested in teaching your troubleshooters how to fix a circuit or system; we want them to be able to fix any circuit or system, whether it is electrical, mechanical, electro-mechanical, electronic, robotic or whatever.
We researched the mental processes used to solve technical problems and created projects and systems to engage these.
Then we built this course to give your troubleshooters these mental processes that can be successfully applied to any problem. In a recent course for one of the world’s largest mines, two mechanics participated in the course. They are responsible for troubleshooting on the 400 ton ore trucks. At the end of the course they told our instructor their change in thinking skills was going to “seriously help our mechanical troubleshooting.”
With the use of over $ 50,000.00 worth of electrical, electronic and computer simulators we create problems that require troubleshooters to engage the parts of their brains that are used during ALL troubleshooting situations. To drill this into your troubleshooters we provide them with over 200 real life problems and as they gain mastery they slowly and then quickly increase their speed and accuracy.
HATCESDR is designed as a highly structured learning experience that commits 90% of class time to personal hands-on skill development under the mentorship of master troubleshooters.
Just like a golf pro reviewing your grip, we start right at the basics to make sure nothing is missed and then we guide them through an escalating series of increasingly complex problems. At critical milestones, we give your troubleshooters innovative tools and concepts that significantly accelerate their troubleshooting speed and accuracy, resulting in huge gains in their confidence to solve complex industrial problems correctly in record time!
Perhaps your troubleshooters won't become 3 times better but can you imagine them:
Being twice as fast with their troubleshooting speed and accuracy?
Having the analytical tools to be able to tackle and solve any problem?
Having total confidence in their troubleshooting ability?
How much more valuable would they be to your organization?!
Your investment to improve their skills will be quickly repaid; most of our clients report that this investment is returned within months; in fact,
Max Hutchcraft, Utilities Superintendent with Abitibi, stated that their payback was within weeks!
Your payback will depend on the hours per week your troubleshooters are troubleshooting and your cost of downtime. If you have high downtime costs and regular troubleshooting you will have a very quick return. Or perhaps you are in a health care facility and lives are at risk or in an entertainment venue and you have thousands of frustrated fans wanting it fixed right and fixed now.
No matter what industry you are in, HATCESDR teaches the concepts and skills to solve problems anywhere on anything.
This is why HATCESDR will be a great opportunity for you and why I wanted to let you know about this course.
If you have any other questions, call 1-800-661-1663, ask for me and I will answer all of them.
Thanks for your time; we love doing this.
Sincerely
Canada Training Group
Training superior troubleshooters since 1980
Any troubleshooter determined to improve their game will be able to apply HATCESDR to your electrical and other systems, collectively saving you hundreds of thousands of dollars of downtime during the career of the successful participant.
Who should attend: Electricians, Instrumentation Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical systems.
You will be able to: Significantly reduce electrical equipment downtime by rigourously applying our proprietary troubleshooting process
Who should attend: Electricians, Instrumentation Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical systems.
You will be able to: Significantly reduce electrical equipment downtime by rigourously applying our proprietary troubleshooting process
| Next How To Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning Courses | ||||
|---|---|---|---|---|
| February 23 – 27, 2026 | Edmonton, AB | OR26025 | $4799.00 + Tax Per Attendee | Register |
| March 23 – 27, 2026 | Mississauga, ON | OR26146 | $4799.00 + Tax Per Attendee | Register |
| April 20 – 24, 2026 | Edmonton, AB | OR26216 | $4799.00 + Tax Per Attendee | Register |
| May 25 – 29, 2026 | Mississauga, ON | OR26359 | $4799.00 + Tax Per Attendee | Register |
| June 1 – 5, 2026 | Mississauga, ON | OR26463 | $4799.00 + Tax Per Attendee | Register |
| June 15 – 19, 2026 | Saskatoon, SK | OR26462 | $4799.00 + Tax Per Attendee | Register |
| View schedule | ||||
-
Alex McKee, Suncor Energy"Thought the course was very informative. It taught extra ways of thinking to use for problems. The instructor, Ed Rideout was very experienced and showed poise when asked to go over/show different ways of explaining a problem to the class."
-
Jason Dalton, Substation Electrician, Newfoundland Power"The hands on work was well organized and the computer word was a nice change from the norm, both of which made you think. This is a must have course for technologists."
-
Mike Sliva, AgriumI think the course was useful because it taught me how to plan my troubleshooting. It was a lot of hands on tasks which was good. It gave me a lot of testing experience and the ability to experiment, going about problems in a different way. The instructor, Terry Yonkheym was knowledgeable and kept the...
-
Dustin Yarosh, Imperial OilAlthough I experience many similar troubleshooting scenarios at work, this course helps develop the proper way. Planning, diagrams and a proper course of action that could help me be more effective in the field. I found the last few days interesting as well as being related to electronic systems, some...
-
Andrew Sheaves, Suncor"I think this was a great course. I haven't done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and he is very knowledgeable."
Course topics
I. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE
Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.
II. PREPARE TO TROUBLESHOOT
Objective: Develop preparatory skills.
III. ANALYZE THE FAULTED SYSTEM
Objective: Use a systematic process to localize the problem.
View all topicsI. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE
Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.
- Describe Analytical Thinking
- Apply Convergent Thinking Skills
- Apply Divergent Thinking Skills
- Apply Deductive Reasoning Skills
- Apply Inductive Reasoning Skills
- Develop an Analytical Troubleshooting Procedure
- Develop an Analytical Electrical Troubleshooting Procedure
II. PREPARE TO TROUBLESHOOT
Objective: Develop preparatory skills.
- Gather Data
- Make Factual Observations
- Select Troubleshooting Tools
III. ANALYZE THE FAULTED SYSTEM
Objective: Use a systematic process to localize the problem.
- Deduce Fault Type
- Deduce Location
IV. PLAN YOUR TROUBLESHOOTING APPROACH
Objective: Use both empirical and inferred data to plan your steps.
- Evaluate Hazards
- Select Starting Point
- Plan Minimum Troubleshooting Steps
- Deduce Test Results
V. TROUBLESHOOT THE SYSTEM
Objective: Apply a non-redundant series of tests supported with documentation of the process.
- Control Hazards
- Conduct Tests
- Record Tests and Results
VI. INTERPRET DATA
Objective: Utilize results of troubleshooting to both fix the current problem but to also deduce root cause.
- Evaluate Test Results
- Adjust Troubleshooting Approach
- Identify Cause of Failure
VII. TROUBLESHOOT DC SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to dc circuits.
- Open Circuits
- Short Circuits
- Voltage Drops
- Grounded Circuits
- Crossed Circuits
VIII. TROUBLESHOOT SINGLE PHASE SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to single-phase circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
IX. TROUBLESHOOT THREE PHASE MOTOR CIRCUIT PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to three-phase motor circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
X. TROUBLESHOOT ELECTRICAL CONTROL SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to electrical control circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
XI. TROUBLESHOOT UNKNOWN SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to unknown systems
- What is Known
- What is Unknown
- Applying the Process
XII. CONCLUSION
Objective: Conclude course and evaluate troubleshooting skill progression in both speed and accuracy.
- Evaluation of Learned Skills
- Review of Course Goals
ENTER YOUR LOCATION AND PICK SEARCH RADIUS
SELECT DATE RANGE
- Feb
- Mar
- Apr
- May
- Jun
- Jul
- Aug
- Sep
- Oct
- Nov
- Dec
- Jan
2027
Next How To Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning Courses
| Date | City & prov | Venue | Code | |
| February 23 – 27, 2026 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR26025 | Register |
| March 23 – 27, 2026 | Mississauga , ON | RS Breakers & Controls | OR26146 | Register |
| April 20 – 24, 2026 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR26216 | Register |
| May 25 – 29, 2026 | Mississauga , ON | RS Breakers & Controls | OR26359 | Register |
| June 1 – 5, 2026 | Mississauga , ON | RS Breakers & Controls | OR26463 | Register |
| June 15 – 19, 2026 | Saskatoon , SK | RS Breakers & Controls | OR26462 | Register |
There are no results. Please expand your search query.
-
Joe Kiceniuk
Years of Experience58Joe Kiceniuk was educated at University of Alberta and University of British Columbia and has technical training in electronics with over 40 years experience in electronic circuit construction, troubleshooting and service. Joe has a working knowledge of multiple programming languages and extensive experience with quality control in analytical systems. He has designed and built equipment and is the...
See Joe Kiceniuk CVExpertise
-
Jose Fernan, VelcoThe instructor, Joe Kiceniuk was very thorough with his explanations. And all of the testing equipment we used was excellent.
-
Kevin Boyle, AgriumInstructor was knowledgeable and experienced which was beneficial to relating real world applications. Instructor’s character was good to work with.
-
James Larsen, City of Red Deer"Joe Kiceniuk was well prepared and managed time and learning perfectly, good read on when people were getting tired. Good job!! He also went above and beyond to help me with a manual and extra foundation work as I'm not an electrician."
-
-
Doug Baker
Years of Experience50Doug brings over forty five years experience in the electrical industry, working for utility, utility contractors, engineering firm, and educational institute. Most recently finishing a career at NAIT as an instructor/academic chair (Northern Alberta Institute of Technology) in Power Lineman, Power System Electrician, Electrician and Electrical Engineering Technology programs. He has constructed and...
See Doug Baker CVExpertise
-
Chris Wilhelm, Capital PowerDoug is very knowledgeable. Willing to find answers to questions that couldn't be answered immediately, and he conducted the course very well throughout the day. My experience was good.
-
Shane Robinson, PembinaDoug was very knowledgeable. He was able to explain situations and give real life examples to us. He was very good at making sure the class was kept engaged and helped us better understand.
-
Clay Almberg, Enbridge PipelinesDoug was very knowledgeable, with a wide range of information from his background.
-
-
Norm Jewitt
Years of Experience41He began his career in the electrical trade by engaging in construction activities at a potash mine located west of Saskatoon, Saskatchewan. Since then, he has accumulated experience in various facets of the electrical trade, including construction, commissioning, and maintenance.Norm has contributed his skills to the commercial, industrial, and mining sectors. Additionally, he successfully managed...
See Norm Jewitt CVExpertise
-
Darren Peddle, Inter PipelineNorm gave an excellent presentation of the material. Lots of experience in the electrical trade made the course flow smoothly.
-
Amanda Cardinal, SyncrudeNorm is very knowledgeable. He has great experience, and I appreciated hearing the industry stories he shared with us.
-
Christopher Legault, FKMNorm was fantastic. Extremely knowledgeable and able to answer all questions. Gave great personal experience and stories to make the course relevant.
-
-
Wayne Jeffrey
Years of Experience44Wayne joined Canada Training Group with over 40 years of knowledge and experience in the Electrical and Instrumentation industry. As a Master Electrician and Journeyman Instrument Mechanic, Wayne offers a unique perspective to training that provides solid theory with practical applications gained through years of work in the industry. Wayne’s oilfield and agriculture experience encompasses maintenance...
See Wayne Jeffrey CVExpertise
-
Tyler Skutelnik, Alberta Health ServicesWayne did a good job explaining the course and answering questions we had.
-
Todd Bicklemeier, Canfor PulpWayne is very knowledgeable and provides a good learning environment.
-
Adam Brown, Alberta Health ServicesWayne was clear in his explanations. He helped you think your way through a problem instead of just telling you the answer.
-
-
Dave Cox
Years of Experience46Dave began his career in commercial high rises in Calgary. He then spent time working industrial oilfield maintenance electrical in Alberta followed by General Motors in Oshawa Ontario, Koch fertilizer and Husky Oil in Manitoba, Baffin Island at an iron ore mine and commissioning in the Alberta oildsands sector.Dave is also an avid whitewater rafting professional, and has served as a guide in Ontario...
See Dave Cox CVExpertise
-
Tejpal Bhinder, International PaperDave, having more than 40 years of experience in the field, had a great teaching method by only giving us hints when we needed them to troubleshoot in the field.
-
Adnan Farooq, City of OttawaDave is well equiped with course materials and has hands-on practical field experience on how to troubleshoot VFD. That helped me to learn lots of practical problems we usually run into.
-
Carson Jeffrey, Alberta Health ServicesDave was able to answer any of my questions and did not rush any parts of the course, which gave me the time I needed to understand and complete each exercise.
-
-
Edward Rideout
Years of Experience57Ed Rideout has been involved with the electrical field in many ways for nearly 54 years. His electrical experience started when he was just out of vocational school and was hired as the sole electrician at a local fish plant in charge of six fishing trawlers, a power house and a fish plant facility. In 1975 Ed went on to work with Nova Scotia Power, first as an apprentice electrician in a generating...
See Edward Rideout CVExpertise
-
Micheal Vandervoort, DND“The instructor, Ed, was extremely knowledgeable and inspired me to think for myself. The skills he passed on for troubleshooting were top notch.”
-
G Ansell, Suncor"Ed Rideout was easy going and helpful, I liked the ``no question is a stupid question``. I would recommend this training to others, another tool added to the kit!! (How to Analytically Troubleshoot Electrical Systems)."
-
Shannon Park, Corner Brook Pulp & Paper Mill"Ed was clear and to the point, he gave good examples relative to the topic. This course and the instructor have made an impact on how I will approach my work in the future."
-
-
Dave Neal
Years of Experience53With 33 years of on the job experience at Hydro One, doing consulting work for McGregor Allsop, Trow Engineering Consultants and Dillion and Associates, Dave has acquired extensive knowledge of electrical equipment, installations and legislative requirements. While with Hydro One, Dave was involved with many projects including: - Held the lead role in the implementation of the new Training Development...
See Dave Neal CVExpertise
-
Mike Cigan, PCL Energy“Dave was a very knowledgeable and experienced instructor with a great sense of humor to make the course material easy to learn.”
-
Mike Gavros, Nortown Electrical Contractors“Dave was very informative in this course. He used his knowledge and real life experiences to help us understand the importance of Arc Flash training and PPE.”
-
Chris Page, Cogeco“Dave made the course interesting with many real-life examples and using his experience. He asked appropriate questions of the group and encouraged involvement by all.”
-
-
Jim Roberts
Years of Experience46Jim Roberts brings over 43 years of experience in the electrical field. A graduate from the Georgian College Electrical Engineering program, he started his career at Toronto Hydro Electrical Systems as a High Voltage Underground Cable Fault Technician then proceeded to Toronto Transit Commission where he obtained his red seal 309A electrical license and became a Maintenance/Construction Electrician...
See Jim Roberts CVExpertise
-
Terry Simpson, Department of National Defence, RPOPS Electrician“Jim Roberts is a knowledgeable instructor in this area of the trade. His course is a definite requirement.”
-
Shaun Filson, SaskPower“Jim presented the material in an easy-to-follow manner. Course content was informative and will be very useful in the place where I work. Overall, definitely worth taking.”
-
Luigi Marchesi, Toronto Transit Commission“Great job, Jim goes through material in a clear understanding way. Jim was very thorough with both arc flash and high voltage material.”
-
-
I would recommend this course to any electrician. With the hands on labs and new techniques learned, I feel more confident troubleshooting complex systems.
Brad Pendlington, Department of National Defense -
“This course and the instructor were both exceptional and I highly recommend this course to anyone in the electrical trade.”
Travis Cluett, Syncrude Canada Ltd. -
The course was pretty good. I liked the different board setups with the switches to creat troubleshooting problems. The instructor shared some great troubleshooting techniques that I will try in the field. The truth tables he showed us how to we were a great way to become familiar with how the circuits...
Cody Ryan, Syncrude -
“This course helps to show how to focus on the problem and how to narrow down where in your circuit the fault is. The instructor was helpful in showing how to prove you have located the fault through testing. This will be helpful in my work on board HMC ships and submarines.”
Liam Muldoon, Department of National Defense -
I enjoyed the course. It refreshed things that I have not had to troubleshoot in a long time. I will recommend this course to everyone in my shop. Thanks for the knowledge Joe Kiceniuk.
Scott Felton, SaskPower -
“Enforced the importance of good documentation, know what to expect from meter readings before the readings, understanding the problem, get all the available info, if stuck on a problem, take a short break.”
Tom Fischer, Weyerhaeuser Canada -
"The props and test equipment make it easier to understand and learn. Computer apps were an interesting challenge. Even with a lot of years experience it is helpful to see troubleshooting from another structured perspective."
Dennis Riesterer, Velco -
“The instructor did a great job, very informative, very helpful, lots of knowledge. This is one of the best courses I have ever been involved in; I learnt a lot from this experience.
Shannon Park, Corner Brook Pulp and Paper -
"Thought the course was very informative. It taught extra ways of thinking to use for problems. The instructor, Ed Rideout was very experienced and showed poise when asked to go over/show different ways of explaining a problem to the class."
Alex McKee, Suncor Energy -
“The instructor explained the material very well; he was very knowledgeable of the equipment, material and software. He was able to break down problems to a level anyone could understand. I noticed improvement day to day in my troubleshooting abilities.”
Steve Terry, Corner Brook Pulp and Paper -
“I found this course to be very precise and to the point, teaching an effective and expedient means to troubleshoot a system that is more or less universal. I found the method this course taught to even be effective on systems I was not familiar with; using this method I was able to successfully troubleshoot...
T.W. Garvey, Department of National Defence -
"Very good tips on how to break down a problem into manageable steps. And on eliminating problem areas to break down problems. Good teaching."
Karsten Harms, Agrium -
“Had a good time learning about troubleshooting. The instructor was good and answered all of my questions. He showed us how and where to begin troubleshooting so we didn’t have to go through the whole circuit. I would tell anyone to take this course as it was very helpful.”
Kevin Mason, Syncrude Canada -
"The hands on work was well organized and the computer word was a nice change from the norm, both of which made you think. This is a must have course for technologists."
Jason Dalton, Substation Electrician, Newfoundland Power -
"This was another amazing course! It is always good and informative when you learn doing hands on. The instructor paced it out perfect to learn the proper steps to troubleshooting circuits. It was very clear and understandable. The circuit boards that were used were well put together and the instructor...
Roger Marsden, Syncrude Canada -
“The information was good. There was lots of hands on, which was excellent. The instructor kept things moving at a good pace. He was knowledgeable about aspects of the course material. The equipment used worked well with the troubleshooting objective. Definitely learnt something.”
Bruce Bell, Winnipeg Airport Authority -
I think the course was useful because it taught me how to plan my troubleshooting. It was a lot of hands on tasks which was good. It gave me a lot of testing experience and the ability to experiment, going about problems in a different way. The instructor, Terry Yonkheym was knowledgeable and kept the...
Mike Sliva, Agrium -
"Joe Kicenuik left lots of time to review all the classroom material. He was very helpful in answering any questions and was effective in explaining what troubleshooting techniques work best for each particular problem. This course will improve your way of approaching future problems in your job field."
Colwyn Meredith, Suncor -
Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan it makes troubleshooting the problem easier. Instructor, Joe Kiceniuk was knowledgeable and conveyed the intent of the course.
Martin Fleming, Irving Tissue -
“This course helps to improve troubleshooting skills by starting with the basics. Shows the importance of documentation for helping you and your coworkers. By planning your testing, you will be more efficient. Course was thorough and well instructed. The instructor made sure everyone was at the same...
David Brown, Barrick – Williams Operating Corporation -
"I liked this course as there were good fault/circuit boards to work on. I liked the heater simulator as it related to a lot of what I would do on a regular troubleshooting day. (A lot of propane furnaces, which are similar) Also, the timing circuit was great, a lot of knowledge came out of that one...
James Churchill, Cameco Corporation -
This course was very good, we brushed up on skills that I was taught many years ago.
Brent Tyldsley, GCT Deltaport -
Excellent course, Joe Kiceniuk did a great job presenting the material. This was a very good refresher for those of us who have experience troubleshooting electrical/electronics and excellent foundation for those us who did not.
Rick Farrington, Velco -
"I gained the ability to take my troubleshooting to the next level by doing it faster and safer. I believe I have the ability to troubleshoot any problem by applying the steps that I learned in this course."
Dustin Kavanagh, Husky Energy -
"This course will pay for itself by the time I repair my first piece of equipment. Ed Rideout is an excellent instructor with a lot of actual hands on experience. Top guy, top course. Material was clear and relevant."
Joe Van Niekerk, Suncor -
I found this course to be very informative and directly applicable to tasks I perform on a daily basis in my role as a controls technologist. I would recommend this course to anybody working in a technician/engineering position.
Darcy Dawe, Newfoundland Hydro -
"Very good. Good amount of hands on mixed with a good amount of theory. The workload was perfect, any more would have been rushed or not understood by the end of the day. My brain was tired. Any less would not have forced me to push myself. The hands on laptops were perfect."
James Larsen, City of Red Deer -
“The course will help me a lot in troubleshooting. It made me learn to troubleshoot quicker and able to split the problem in half the time. The instructor was really good at what he teaches and that made the course better. Thanks.”
Jeremy Buchart, Syncrude Canada Ltd. -
"Course was awesome! Very in depth for a beginner yet challenging for a novice. The instructor was very knowledgeable and ran an extremely efficient and in depth course."
Jason Ziprick, Grain Millers Canada Corp. -
“I fully enjoyed the course and I would highly rate this course for the rest of my coworkers. The equipment was excellent and there was a lot of troubleshooting areas which were great.”
Rodney Rice BC Hydro, -
"This was by far the most practical electrical course I have taken so far. The instructor was excellent and very knowledgeable in his field. I wish I had taken this course 20 years ago."
Rod McColman, Shell Canada -
The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area.
Mike Gallant, Irving Tissue -
"Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan, it makes troubleshooting the problem easier."
Martin Fleming, Irving Tissue -
“Course overall is very good. A lot of good, on topic information. Very beneficial to anyone having to troubleshoot systems. The instructor was excellent. Very versed at delivering the information at an in depth but widely understood method. His knowledge with the process of troubleshooting is very...
Dave McDonald, Canada Training Group -
This course is amazing. I think every maintenance electrician should have the opportunity to take this course.
Jordan Brass, Syncrude -
“This course was very informative and makes you think outside the box. It was challenging troubleshooting. The instructor was knowledgeable and showed you safe troubleshooting techniques. It was a positive atmosphere, effective meter placement, reduced troubleshooting times, visual troubleshooting...
Taylor Angers, Barrick – Williams Operating Corporation -
“The instructor was very knowledgeable and well prepared. He used real time examples to illustrate points. He kept the flow going not allowing us to get side tracked from our goals. Each day started with a review and reinforced course objectives. A great course, highly recommend it.”
Kent Strong, Syncrude Canada Ltd. -
"The course did a great job in teaching me how to approach troubleshooting a piece of equipment that I'm not familiar with. It taught techniques and provided lots of practical and hands-on practice using those techniques. The classroom exercises were all very different from each other and all were similar...
Myron Janzen, Agrium -
“This course gave me a better understanding of how to analyze problems and minimize time in troubleshooting.”
P Duncan, City of Ottawa -
“I think that after taking this course, I will become a faster and better trouble-shooter. The instructor was very well informed and came across so that I could understand it easily.”
Neil Felt, Weyerhaeuser Canada -
"Great instruction, I learnt a lot of troubleshooting skills. It was a very informative course!!"
Brian Weir, Suncor -
“I would recommend this course to my co-workers. I learnt how to document everything and how to approach and solve problems in a different way.”
Kris Samociuk, City of Ottawa -
“This is an excellent course for giving troubleshooting procedure. Shows how to breakdown and analyze a problem so with minimal tests you are able to find the problem. The instructor, Terry Yonkheym was very knowledgeable and has extensive knowledge in the troubleshooting and electrical systems. Recommended...
Tyler Dobbie, Department of National Defence -
“The instructor was knowledgeable on course content. He kept everything in informal and made it fun. Emphasized the process on how to solve problems.”
Daryl Magerl, TransAlta, TransGas -
The course was very informative and taught us a good way on how to troubleshoot. The teacher, Terry Yonkheym was good at getting his points across and always had time for each person.
Dave Smale, Agrium -
"Excellent course and knowledgeable instructor. Relaxed learning pace with no limits on fault findings. The test equipment and labs were easily understood and were easy to operate. Documentation provided was clear and accurate. It changed my process for fault findings."
Dave McIntyre, Ontario Power Generation -
"This is an excellent course. I learned a lot of valuable information, especially regarding the application of thinking and learning patterns. Draw out your problem area and focus on the underlying issue."
Steven Crane, Substation Electrician, Newfoundland Power -
The course was excellent. The instructor was very knowledgeable, hands-on training was great, and equipment was nice to work with.
Gord Kavanagh, Newfoundland Hydro -
I found this course to be very beneficial. The hands-on test panels were useful exercises, and our instructor David was very helpful and knowledgeable. The course content is practical and can apply to my day-to-day work. It is important to refresh your troubleshooting skills frequently using these courses.
Shea Goodwin, Syncrude -
"I enjoyed the troubleshooting and especially the methodology"
Dave Cox, Koch Fertilizers -
“He was amazing from the beginning till the end for his in-depth knowledge of the course materials. He speaks in a tone that could be understood. If you call his attention on any topic, he spent time with you and made sure you got it. I loved the course.”
Johnny Quayson, Syncrude -
Deductive reasoning is a really good course to help learn troubleshooting of electrical systems. It helped give me the proper mindset needed to look, evaluate, narrow down the issue, solve and then repair them. The course also helped give me more confidence dealing with electrical systems.
Zachary Lee, EDS Pumps & Water Treatment -
A very thorough course that teaches the steps and thinking required to be a good troubleshooter
Steven Barleit, GCT Deltaport -
The props/test equipment makes it easier to understand and learn. Computer apps were an interesting challenge. Even with years of experience, it is helpful to see troubleshooting from another structured perspective.
Dennis Riesterer, Velco -
“I found that I should be able to find faults much, much faster now. Thank you tremendously.”
G. Armstead, Co-Op Refinery Complex -
“I found this instructor to be very knowledgeable and engaging. He presented the course material in an organized manner, making it easy to follow. The concepts presented will be of great benefit to troubleshooting. I would recommend this course and instructor.”
Bruce Starkes, Barrick - Williams Operating Corporation -
“The instructor is very patient and knowledgeable, offered assistance and gave time to help me understand the task at hand.”
Bob Young, Corner Brook Pulp and Paper -
"I believe this course will help decrease downtime if we document, analyze and have a plan before we start arc testing."
Aaron Staudinger, Syncrude Canada -
“ How to analyze, document and test efficiently... this course is for anyone who works on electrical systems.”
Michael Irving, Maintenance Electrician, Shell Canada -
“As a maintenance electrician, I think the course was great and should be made mandatory for all journeymen. I will continue to use a consistent systematic approach when troubleshooting. Our instructor was very knowledgeable on the material presented, very patient, and made the course fun and entertaining.”
Pat Buis, Syncrude -
“This was a very good course. It helps you to get in a proper mind set when you come up on a problem to troubleshoot. It teaches you that documentation is key to shorten your troubleshooting time. The instructor was on point and had a lot of knowledge to pass on.”
Calvin Delhon, Syncrude Canada Ltd. -
Although I experience many similar troubleshooting scenarios at work, this course helps develop the proper way. Planning, diagrams and a proper course of action that could help me be more effective in the field. I found the last few days interesting as well as being related to electronic systems, some...
Dustin Yarosh, Imperial Oil -
“I would recommend this course to all electrical workers. This course helps you go through the process on what and how to troubleshoot electrical systems. I believe that this would help people troubleshoot electrical problems faster.”
Ryan Sernecky, TransGas -
“ I enjoyed it. It was very mixed. You were not overdoing just one aspect but always covering something new. I like the troubleshooting tools…thinking, observing, analysis, then test!”
Wade Harrogate, Maintenance Supervisor, Molson Breweries -
"This is a great course. I learnt lots about how to organize and prepare for troubleshooting. Well worth attending."
Steven Gordon, Suncor -
“This was a really good course and instructor(Ed Rideout). I found great improvement in troubleshooting procedures and documentation. It also reduced number of steps to find faults by 50% to 75% (more efficient). I recognized different ways to troubleshoot (both open circuits and short circuits). I...
Tony Cranford, Newfoundland Power -
“The instructor was very knowledgeable in troubleshooting and course content very interesting and worthwhile course.”
Mark Johnstone, Syncrude -
This course provided a practical approach to testing and troubleshooting with software. It was a good experience trying something outside my expertise. I am familiar with the theory, but it is nice to mix the practical side of things as well. This course provided a practical approach to testing and troubleshooting...
Haneet Randhawa, Arcelormittal Dofasco -
I would recommend this training to others, another tool to add to the kit. The instructor, Ed Rideout was easy going and helpful. I also liked the....no question is a stupid question.
Geof Ansell, Suncor Energy -
“Very fun course with a wide variety of equipment. Good practice for troubleshooting, unfamiliar equipment also good practice for using your logic for solving unknown electrical problems. The instructor was very helpful and made the course very interesting.”
Roch Lavergne, Norbord -
The course is invaluable to anyone who troubleshoots for a living. It has good range of process to relate to most job sites. I'll be able to start using aid, putting this information and these tactics immediately in the workplace to hone them into my daily process.
Doug Power, ChampionX -
"I think this was a great course. I haven't done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and he is very knowledgeable."
Andrew Sheaves, Suncor -
“ Excellent, an invaluable troubleshooting tool.”
Jim King, Electrician, Williams Operating Corp -
“Very good to think of troubleshooting in a more effective manner and safer to record results and findings for information sharing’s and recording. WebCAT will send all people to course in electrical field.”
Tom Rustige, Syncrude Canada Ltd. -
“ A good variety of content, and a well informed and open instructor. I will be teaching this method amongst my apprentices and co-workers.”
Ed Wilhelm, Station Electrician, SaskPower -
“Instructor was very knowledgeable and the course was great. The course was very hands on which made it easier to learn.”
Blake Martel, City of Ottawa -
I found the course to be well laid out and well paced. Instructors were very knowledgeable about the material. The labs were hands-on, with lots of testing and troubleshooting. The instructor was willing to help out and point you in the right direction if you had any problems. I highly recommend this...
Scott Hay, International Paper -
The course was good and was mostly hands-on training, so worthwhile use of time and effort. Instructors seemed knowledgeable, and test stations were complex enough to allow the use of deductive reasoning as per course instruction. I could not think of a better teaching curriculum pertinent to employee...
Derek Fowler, International Paper -
“This was a well paired course with plenty of time and exercises to complete, very knowledgeable instruction for planning.”
Andrew Luxton, LP Peace Valley OSB -
"Excellent course. The content and the instructor exceeded my expectations, I have new tools in my toolbox. Most importantly, a new way of thinking. How to come to an issue? How to gather "helpful" info? How to zero in on the problem? The hands on was an invaluable learning tool."
Christian Wells, Agrium -
“The instructor was extremely helpful, knowledgeable, friendly and understanding of the student’s different levels of experience. The course was probably one of the best I've done to date. I feel more confident when approaching equipment to repair with either experience or little experience working...
Philip Roberts, Corner Brook Pulp and Paper -
"The course was good, we were shown a different way to approach problems. The instructor, Terry Yonkheym was easy to understand and follow."
Quentin Attwater, Agrium -
"This course was very informative and interesting. Good information which is reinforced by the hands on practice provided."
Dean Burant, Ontario Power Generation -
“This was an excellent course with a great layout of the material. It starts with a learning process of systematically breaking down the circuits to narrow down the focus area. By doing this, you have a smaller focus area and less testing, making you more efficient. Also learning the importance of...
Rich Norman, Syncrude Canada -
“The course was challenging and effective in teaching the intended skills. As long as one keeps in mind its intent which is to focus on a troubleshooting system rather than the particular equipment, I think anyone would find it an excellent learning experience.”
Peter Pavich, Weyerhaeuser Canada -
I enjoyed the course a lot. The hands-on element was both fun and knowledgeable. I feel I will have a much better approach to troubleshooting problems.
Corey Blom, International Paper -
This course is well put together. It teaches how to speed up troubleshooting by taking notes and uses fewer steps to find a problem. It is worth taking the training. Whether you have ten years or twenty, you will pick up a few things.
Carl Shonhiwa, Syncrude -
"I liked this class a lot. I liked the use of the different boards and how hands on the class was. The instructor, Joe Kiceniuk was very knowledgeable and clear on his points."
Matt Hawkins, Velco -
"Terry Yonkheym was very patient with our lack of technical "expertise". This was a good course to show us methods to practice in future activities to analyze and plan a method to put into practice."
Scott Cooke, Agrium -
This course is an excellent learning tool for troubleshooting. The way it was taught was excellent for getting though the information. For personal gain this was a very good experience. The hands on showed me a ton of new useful information. Ed Rideout was a great teacher, clear and thorough.
Rob Gaudreau, Argus Machine Co Ltd. -
“This course was very beneficial in helping you to think about how to breakdown problems to reduce troubleshooting time. The idea of documenting everything so that others can pick up where you left off will help with cross shift issues.”
Darcy Orthner, Cameco -
“The course was well thought out, had good equipment, good pace, and relevant training material. The instructor was friendly and relatable, good instruction, good at presenting ideas in different ways to help with understanding.”
Justin Power, BC Hydro -
The course would be highly beneficial to electricians, whether they are brand new or have been in the trade for years.
Matthew Storkson, Resolute Forest Products -
“The course was very helpful in developing a better technique to approach troubleshooting faults, thinking more about the test you are going to perform. I would recommend this course.”
Jake Couture, Syncrude -
"The course was well presented and the instructor Ed Rideout gave good explanations and answers to the questions asked. He taught us how to look at problems in a different way and showed us other troubleshooting methods."
Chris Osmond, Suncor -
"The instructor, Terry Yonkheym was very knowledgeable and came across well wth his presentation. He was very good at explaining the problems encountered and what to look for. Also, explained this course was about "how" to troubleshoot with the 5 step system. This technique should help to figure out...
Rob Lefebvre, Agrium -
I enjoyed the course and its material. I thought it improved my troubleshooting skills, not only in electrical systems but in any application.
Christian Hachache, EDS Pumps & Water Treatment -
“ If you want everyone playing on the same team to work correctly and in an efficient manner, do this training”
Thomas Veysey, Technician, Vermont Electric Company -
“I thought the course was very well done. I liked the hands-on approach. The instructor was very knowledgeable. I would recommend to coworkers. We work on generator systems, kitchen equipment, industrial, overhead crane VFD’s, HVAC Systems on the base, overhead doors, fire pump diesel and electric.”
Jeff Bird, Department of National Defense
| Day 1 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 2 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 3 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 4 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 5 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
