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This five-day program is designed for electrical troubleshooters and is guaranteed to improve their troubleshooting processes and significantly reduce downtime costs.
This system was developed by a team of Master Troubleshooters and then honed over twenty years of continuous improvement. During this time hundreds of programs were taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter.
Based on Canada Training Group's proprietary Analytical Electrical Troubleshooting TM methodology, this program is flexible enough to develop strong processes in younger troubleshooters and still challenge experienced troubleshooters to fine-tune their skills.
Our experience shows that we can improve the skills of experienced troubleshooters 25%, 200-300% in others and immeasurably for some. This translates into major reductions in unplanned downtime.
A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.
Any troubleshooter determined to improve their game will be able to apply our Analytical Electrical Troubleshooting TM methodology to electrical and other systems, collectively saving hundreds of thousands of dollars of downtime during the career of the successful participant.
Our instructors have 30-40 years of electrical troubleshooting experience, including 15-20 years as troubleshooting instructors, and work closely with each participant to advise them on how to improve every aspect of their troubleshooting skills.
“How to Analytically Troubleshoot Complex Electrical Systems”
I am writing to tell you about this amazing course.
Not amazing because I helped develop or teach it but because we wanted significant, measurable and provable results and our students achieve that in every course. In 2000, myself and the other instructors, set ourselves the goal to redesign an electrical troubleshooting course, with 30 years of successful history, into an analytical thinking and deductive reasoning course whereby the successful graduates would have the skills to solve problems, whether they were electrical or whatever, on any kind of system, whether the students had ever seen it or not. Huge challenge but we have nailed it.
I know you get a lot of information about courses but I guarantee you won't regret taking eight minutes to learn how we do this. HATCESDR is a five day analytical thinking and deductive reasoning course that significantly improves the troubleshooting speed, accuracy, and confidence of electrical troubleshooters.
Bob Skinner, a senior refinery electrician for 32 years, had this to say: “What used to take me days will now take me hours; what used to take me hours will now take me minutes.”
This system was developed by a team of Master Troubleshooters and then honed over thirty years of continuous improvement. During this time hundreds of programs were taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter providing a program flexible enough to develop strong processes in younger troubleshooters and yet still challenge experienced troubleshooters to fine-tune their skills.
Our experience shows that we can improve the skills of experienced troubleshooters 25-50%, 100-200% in others and immeasurably for some. This translates into major reductions in your unplanned downtime.
John Power of Newfoundland Power evaluated HATCESDR and this was what he told his manager:
“The troubleshooting course that I recently completed will benefit me greatly. The techniques I learned during the week were very helpful and as a bonus my confidence level has improved as well. I highly recommend that we move forward with bringing this to other people in our department.”
His co-worker, Ray Bartlett also evaluated HATCESDR and had the same advice to their management about HATCESDR:
“I just completed the troubleshooting course and it was excellent. It gave me some good troubleshooting tools to use in my job. I learned to approach a problem from different ways to come to a solution. I think all my co-workers should be given the same course.”
Ray Bartlett
John and Ray were members of a select team of senior troubleshooters from Newfoundland Power chosen to critically evaluate HATCESDR.
The team's response was unanimous and overwhelming for choosing HATCESDR as the troubleshooting standard for their power company.
We have now completed several rounds of HATCESDR training for Newfoundland Power’s E&I troubleshooters.
Detailed entrance, exit and project measurements proved conclusively that the skills of their troubleshooters improved up to 300% meaning massive reductions in unplanned downtime.
As you can imagine, these increases in troubleshooting speed and accuracy will make a huge impact on their production outages and lost revenues.
If your troubleshooters are troubleshooting regularly, and your downtime costs you significant money, then this training course will pay for itself in no time. Many students claim that return on investment will be less than 1 month.
We have spent years developing and evolving this course. HATCESDR is the end result of extensive international research and is a distillation of the best concepts from dozens of troubleshooting methods and mental processes. What other courses lack, but is the entire foundation of HATCESDR, is the teaching of deductive reasoning and analytical thinking skills.
We regularly find experienced troubleshooters who are effective and poor at the same time. Effective because they can eventually find problems but poor because it takes so much longer than it should unless they have seen the problem before.
Where these people, and their methods, fall down is when they are presented with something they have never experienced. When we watch these troubleshooters in slow motion on an unfamiliar problem we see that more than half of their testing is wasted because they do not use a logical, analytical, planned approach. Hours, and sometimes days, drag on before faults are found.
A common complaint a manager hears is “I can’t fix it; I haven’t been trained on it.” As it is not possible to train everyone on every machine, we improve the speed and accuracy of even the best of troubleshooters on any machine or system by teaching them deductive reasoning and developing analytical thinking skills they can apply to any situation.
Additionally, our experience, supported by our research and observations, has shown that even the best troubleshooters make expensive mistakes. An example is the smelter foreman called in at 2 a.m. because a 125 ton overhead travelling crane was down and the two night shift journeymen could not find the problem after several hours of consternation. The foreman was understandably choked when he discovered the clue that had been missed.
Another example is the grinding line that was down for 5 hours in the mill of an open pit mine. Troubleshooter #1 was at the scene when troubleshooter #2 arrived and asked, “Did you check the resets?” T/S #1 said “Yes”, forgetting that on that system there was another set of resets. T/S #2 assumed T/S #1 was referring to all of the resets, never inquired further and proceeded to help with the troubleshooting. 5 hours later, a third troubleshooter checked the second resets and found them open. The lost profit from that was enormous, well over $300,000.00.
Both of these happened to typical experienced journeymen; they had years of experience troubleshooting but had never been taught to think and to reason, analytically and deductively.
In HATCESDR we train your troubleshooters so that mistakes like these should never happen again. We give them tools and methods that prevent them from overlooking basic items, clear up bewilderment and give them a clear path to solving complex problems.
HATCESDR is not just designed to make your people better troubleshooters but to improve all of their analytical thinking processes and to make cognition over-rule the emotions at play during troubleshooting.
We will teach your troubleshooters logic, analysis and systems thinking to solve failures and problems in any type of system, the same kind of thinking taught in engineering schools.
A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.
Many actual industry examples of troubleshooting mistakes are used to illustrate the importance of using these skills properly.
They will learn these skills and more, and then they will hone them razor sharp on 4 progressively more complex hardwired simulators, 18 software simulators, 5 instructor-led case studies and a number of paper based projects.
Your troubleshooters will be amazed at their results because their results will be amazing!
Remember, we are not just interested in teaching your troubleshooters how to fix a circuit or system; we want them to be able to fix any circuit or system, whether it is electrical, mechanical, electro-mechanical, electronic, robotic or whatever.
We researched the mental processes used to solve technical problems and created projects and systems to engage these.
Then we built this course to give your troubleshooters these mental processes that can be successfully applied to any problem. In a recent course for one of the world’s largest mines, two mechanics participated in the course. They are responsible for troubleshooting on the 400 ton ore trucks. At the end of the course they told our instructor their change in thinking skills was going to “seriously help our mechanical troubleshooting.”
With the use of over $ 50,000.00 worth of electrical, electronic and computer simulators we create problems that require troubleshooters to engage the parts of their brains that are used during ALL troubleshooting situations. To drill this into your troubleshooters we provide them with over 200 real life problems and as they gain mastery they slowly and then quickly increase their speed and accuracy.
HATCESDR is designed as a highly structured learning experience that commits 90% of class time to personal hands-on skill development under the mentorship of master troubleshooters.
Just like a golf pro reviewing your grip, we start right at the basics to make sure nothing is missed and then we guide them through an escalating series of increasingly complex problems. At critical milestones, we give your troubleshooters innovative tools and concepts that significantly accelerate their troubleshooting speed and accuracy, resulting in huge gains in their confidence to solve complex industrial problems correctly in record time!
Perhaps your troubleshooters won't become 3 times better but can you imagine them:
Being twice as fast with their troubleshooting speed and accuracy?
Having the analytical tools to be able to tackle and solve any problem?
Having total confidence in their troubleshooting ability?
How much more valuable would they be to your organization?!
Your investment to improve their skills will be quickly repaid; most of our clients report that this investment is returned within months; in fact,
Max Hutchcraft, Utilities Superintendent with Abitibi, stated that their payback was within weeks!
Your payback will depend on the hours per week your troubleshooters are troubleshooting and your cost of downtime. If you have high downtime costs and regular troubleshooting you will have a very quick return. Or perhaps you are in a health care facility and lives are at risk or in an entertainment venue and you have thousands of frustrated fans wanting it fixed right and fixed now.
No matter what industry you are in, HATCESDR teaches the concepts and skills to solve problems anywhere on anything.
This is why HATCESDR will be a great opportunity for you and why I wanted to let you know about this course.
If you have any other questions, call 1-800-661-1663, ask for me and I will answer all of them.
Thanks for your time; we love doing this.
Sincerely
Canada Training Group
Training superior troubleshooters since 1980
Any troubleshooter determined to improve their game will be able to apply HATCESDR to your electrical and other systems, collectively saving you hundreds of thousands of dollars of downtime during the career of the successful participant.
Who should attend: Electricians, Instrumentation Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical systems.
You will be able to: Significantly reduce electrical equipment downtime by rigourously applying our proprietary troubleshooting process
Who should attend: Electricians, Instrumentation Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical systems.
You will be able to: Significantly reduce electrical equipment downtime by rigourously applying our proprietary troubleshooting process
| Next How To Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning Courses | ||||
|---|---|---|---|---|
| October 26 – 30, 2026 | Edmonton, AB | OR261194 | $4799.00 + Tax Per Attendee | Register |
| November 2 – 6, 2026 | Saskatoon, SK | OR261202 | $4799.00 + Tax Per Attendee | Register |
| November 16 – 20, 2026 | Calgary, AB | OR261203 | $4799.00 + Tax Per Attendee | Register |
| November 23 – 27, 2026 | Edmonton, AB | OR261204 | $4799.00 + Tax Per Attendee | Register |
| December 14 – 18, 2026 | Calgary, AB | OR261606 | $4799.00 + Tax Per Attendee | Register |
| January 11 – 15, 2027 | Edmonton, AB | OR27037 | $4799.00 + Tax Per Attendee | Register |
| January 18 – 22, 2027 | Saskatoon, SK | OR27038 | $4799.00 + Tax Per Attendee | Register |
| February 22 – 26, 2027 | Edmonton, AB | OR27299 | $4799.00 + Tax Per Attendee | Register |
| March 1 – 5, 2027 | Saskatoon, SK | OR27300 | $4799.00 + Tax Per Attendee | Register |
| March 15 – 19, 2027 | Calgary, AB | OR27324 | $4799.00 + Tax Per Attendee | Register |
| View schedule | ||||
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Jim Ellis, Barrick – Williams Operating Corporation“The instructor was knowledgeable about the content of the course, which helps explaining how to dissect and troubleshooting electrical problems and prints. This course is a valuable asset. It's provided knowledge on how to become quicker and more efficient at recognizing the problem in an electrical...
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Myron Janzen, Agrium"The course did a great job in teaching me how to approach troubleshooting a piece of equipment that I'm not familiar with. It taught techniques and provided lots of practical and hands-on practice using those techniques. The classroom exercises were all very different from each other and all were similar...
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J. Kezema, Weyerhaeuser“Interesting course, I enjoyed it.”
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Rod McColman, Shell Canada"This was by far the most practical electrical course I have taken so far. The instructor was excellent and very knowledgeable in his field. I wish I had taken this course 20 years ago."
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Dustin Yarosh, Imperial Oil Ltd."Although I experience many similar troubleshooting scenarios at work, this course helped develop the proper way. Planning, diagrams, a proper course of action that could help me be more effective in the field."
Course topics
I. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE
Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.
II. PREPARE TO TROUBLESHOOT
Objective: Develop preparatory skills.
III. ANALYZE THE FAULTED SYSTEM
Objective: Use a systematic process to localize the problem.
View all topicsI. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE
Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.
- Describe Analytical Thinking
- Apply Convergent Thinking Skills
- Apply Divergent Thinking Skills
- Apply Deductive Reasoning Skills
- Apply Inductive Reasoning Skills
- Develop an Analytical Troubleshooting Procedure
- Develop an Analytical Electrical Troubleshooting Procedure
II. PREPARE TO TROUBLESHOOT
Objective: Develop preparatory skills.
- Gather Data
- Make Factual Observations
- Select Troubleshooting Tools
III. ANALYZE THE FAULTED SYSTEM
Objective: Use a systematic process to localize the problem.
- Deduce Fault Type
- Deduce Location
IV. PLAN YOUR TROUBLESHOOTING APPROACH
Objective: Use both empirical and inferred data to plan your steps.
- Evaluate Hazards
- Select Starting Point
- Plan Minimum Troubleshooting Steps
- Deduce Test Results
V. TROUBLESHOOT THE SYSTEM
Objective: Apply a non-redundant series of tests supported with documentation of the process.
- Control Hazards
- Conduct Tests
- Record Tests and Results
VI. INTERPRET DATA
Objective: Utilize results of troubleshooting to both fix the current problem but to also deduce root cause.
- Evaluate Test Results
- Adjust Troubleshooting Approach
- Identify Cause of Failure
VII. TROUBLESHOOT DC SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to dc circuits.
- Open Circuits
- Short Circuits
- Voltage Drops
- Grounded Circuits
- Crossed Circuits
VIII. TROUBLESHOOT SINGLE PHASE SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to single-phase circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
IX. TROUBLESHOOT THREE PHASE MOTOR CIRCUIT PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to three-phase motor circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
X. TROUBLESHOOT ELECTRICAL CONTROL SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to electrical control circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
XI. TROUBLESHOOT UNKNOWN SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to unknown systems
- What is Known
- What is Unknown
- Applying the Process
XII. CONCLUSION
Objective: Conclude course and evaluate troubleshooting skill progression in both speed and accuracy.
- Evaluation of Learned Skills
- Review of Course Goals
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Next How To Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning Courses
| Date | City & prov | Venue | Code | |
| October 26 – 30, 2026 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR261194 | Register |
| November 2 – 6, 2026 | Saskatoon , SK | RS Breakers & Controls | OR261202 | Register |
| November 16 – 20, 2026 | Calgary , AB | RS Breakers & Controls | OR261203 | Register |
| November 23 – 27, 2026 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR261204 | Register |
| December 14 – 18, 2026 | Calgary , AB | RS Breakers & Controls | OR261606 | Register |
| January 11 – 15, 2027 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR27037 | Register |
| January 18 – 22, 2027 | Saskatoon , SK | RS Breakers & Controls | OR27038 | Register |
| February 22 – 26, 2027 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR27299 | Register |
| March 1 – 5, 2027 | Saskatoon , SK | RS Breakers & Controls | OR27300 | Register |
| March 15 – 19, 2027 | Calgary , AB | RS Breakers & Controls | OR27324 | Register |
| March 22 – 26, 2027 | Saskatoon , SK | RS Breakers & Controls | OR27325 | Register |
| March 29 – April 2, 2027 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR27326 | Register |
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Joe Kiceniuk
Years of Experience58Joe Kiceniuk was educated at University of Alberta and University of British Columbia and has technical training in electronics with over 40 years experience in electronic circuit construction, troubleshooting and service. Joe has a working knowledge of multiple programming languages and extensive experience with quality control in analytical systems. He has designed and built equipment and is the...
See Joe Kiceniuk CVExpertise
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Brian Ethier, Spectra EnergyJoe has lots of experience in the electrical/electronics field and he has transferred this information to us very well. Good job to Joe and Al.
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Troy Barton, Department of National Defense“I found Joe to be very knowledgeable, interesting and able to deliver course content very effectively. The equipment was challenging. I feel I have gained a different way to look at my troubleshooting practices. Should have a better success working on generators, overhead cranes and kitchen equipment.”
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Kurtis Peters, La Crete SawmillsVery helpful, a good instructor, Joe was ready to help and answer questions.
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Doug Baker
Years of Experience50Doug brings over forty five years experience in the electrical industry, working for utility, utility contractors, engineering firm, and educational institute. Most recently finishing a career at NAIT as an instructor/academic chair (Northern Alberta Institute of Technology) in Power Lineman, Power System Electrician, Electrician and Electrical Engineering Technology programs. He has constructed and...
See Doug Baker CVExpertise
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Chris Wilhelm, Capital PowerDoug is very knowledgeable. Willing to find answers to questions that can't be answered immediately. Conducted the course very well throughout the day. My experience was good
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Chris Wilhelm, Capital PowerDoug is very knowledgeable. Willing to find answers to questions that couldn't be answered immediately, and he conducted the course very well throughout the day. My experience was good.
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Clay Almberg, Enbridge PipelinesDoug was very knowledgeable, with a wide range of information from his background.
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Norm Jewitt
Years of Experience41He began his career in the electrical trade by engaging in construction activities at a potash mine located west of Saskatoon, Saskatchewan. Since then, he has accumulated experience in various facets of the electrical trade, including construction, commissioning, and maintenance.Norm has contributed his skills to the commercial, industrial, and mining sectors. Additionally, he successfully managed...
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Chris Skinner, Syncrude CanadaNorm is an absolute gem. His sense of humor and a vast array of experience allow him to relate his teachings to many different scenarios. He takes the time to thoroughly explain the topic, uses practical examples and experience to keep the class flowing smoothly, and captures your attention to keep you...
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Matthew Lavergne, Maka PowerNorm was very informative and great at explaining things. The hands-on training will help when I do this in the field.
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Stewart Denby, Rev EngineeringNorm was very good at teaching and explaining the course materials. His knowledge of low and medium circuit breakers, protective devices, and all their components was evident in the training/ teaching he shared with us. Overall it was a great course with lots of knowledge.
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Wayne Jeffrey
Years of Experience44Wayne joined Canada Training Group with over 40 years of knowledge and experience in the Electrical and Instrumentation industry. As a Master Electrician and Journeyman Instrument Mechanic, Wayne offers a unique perspective to training that provides solid theory with practical applications gained through years of work in the industry. Wayne’s oilfield and agriculture experience encompasses maintenance...
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Zachary Lee, EDS Pumps & Water TreatmentWayne was a great teacher who was very knowledgeable and had a great teaching style. I really enjoyed learning from him.
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Aron Orlowski, Trans Northern Pipelines Inc.Wayne was very knowledgeable on the topics of Arc Flash and LOTO. He was engaging and kept it interesting.
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Jacob Lazariuk, Fortis Mining Engineering and ManufacturingWayne was great, very personable and knowledgeable. He was very willing to answer questions or discuss problems seen in the field.
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Dave Cox
Years of Experience46Dave began his career in commercial high rises in Calgary. He then spent time working industrial oilfield maintenance electrical in Alberta followed by General Motors in Oshawa Ontario, Koch fertilizer and Husky Oil in Manitoba, Baffin Island at an iron ore mine and commissioning in the Alberta oildsands sector.Dave is also an avid whitewater rafting professional, and has served as a guide in Ontario...
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Amendeep Rana, Global Container GroupDave was a great teacher. He had great communication with students and listened very well to what we had to say. He answered any questions we had. Very organized 10 out of 10, I definitely recommend him.
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Kyle Krasowski, StockdalesDavid was a good instructor, knowledgeable and enjoyable to listen to. Allowed for frequent breaks and highlighted important points.
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Bradley Clark, H&F Electrical Ltd.David was very knowledgeable about the course curriculum. He was very interactive with the class and continuously enticed people to ask questions or make any comments they may have.
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Edward Rideout
Years of Experience57Ed Rideout has been involved with the electrical field in many ways for nearly 54 years. His electrical experience started when he was just out of vocational school and was hired as the sole electrician at a local fish plant in charge of six fishing trawlers, a power house and a fish plant facility. In 1975 Ed went on to work with Nova Scotia Power, first as an apprentice electrician in a generating...
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Martin Stevens, Suncor"The instructor, Ed Rideout was one of the better instructors I have ever had. He made a lot of the material less boring with his sense of humor."
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Steven Robinson, IBEW"The instructor, Ed has lots of good field experience and can relate to the material personally. This experience from a first hand teacher makes it easy to understand the severity and how dangerous arc flash can be."
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Conrad Young, Deer Lake Power"Ed Rideout is quite knowledgeable and knew the trade, be it line work, electrical or electronic."
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Dave Neal
Years of Experience53With 33 years of on the job experience at Hydro One, doing consulting work for McGregor Allsop, Trow Engineering Consultants and Dillion and Associates, Dave has acquired extensive knowledge of electrical equipment, installations and legislative requirements. While with Hydro One, Dave was involved with many projects including: - Held the lead role in the implementation of the new Training Development...
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Arthur Aello, PTI Group"Dave Neal is a great instructor, I highly recommend. I learnt a lot from him."
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David Maczko, LanxessThis was a great course. I loved how it made me think and problem solve to find the issues within the circuits. I would recommend this course to my other co-workers.
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Joel Gagnon, Brookfield Renewable“I found the instructor, Dave Neal very informative and easy to interact with. Through his experience and knowledge he was able to give us many examples that were easy to understand. This was a great course for someone with little electrical experience like myself.”
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Jim Roberts
Years of Experience46Jim Roberts brings over 43 years of experience in the electrical field. A graduate from the Georgian College Electrical Engineering program, he started his career at Toronto Hydro Electrical Systems as a High Voltage Underground Cable Fault Technician then proceeded to Toronto Transit Commission where he obtained his red seal 309A electrical license and became a Maintenance/Construction Electrician...
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Mike Tomassetti, Toronto Transit Commission“Jim is great at his job and has taught me a lot of information on high voltage safety.”
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Paul Steinkey, Daam Galvanizing Ltd.“Jim was very knowledgeable with course material. He would also answer questions that were outside of the course and pertained to our own jobs. He engaged all of us at the beginning and said, "No question was a stupid question." Thanks Jim.”
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Brian Ethier, Enbridge"Jim is an experienced electrician with VFD's in the field. He has good knowledge of the VFD's we've worked with this week. He was able to help us with troubleshooting that we couldn't figure out. He also has good knowledge of the electrical field of VFD's and the motors which are being driven.
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“I was very happy with the course. I learned a lot. My troubleshooting skills have improved more than what I was expecting. The teacher was awesome and very knowledgeable.”
Michael Downing, Syncrude Canada Ltd. -
“The course was an extremely valuable tool to any electrician. Experienced troubleshooters can refine existing skills and less-experienced will gain knowledge that isn't the overly obvious unless taught.”
Mason Richard, Syncrude Canada Ltd. -
"Course was awesome! Very in depth for a beginner yet challenging for a novice. The instructor was very knowledgeable and ran an extremely efficient and in depth course."
Jason Ziprick, Grain Millers Canada Corp. -
“Was a good course. Enjoyed the challenges of troubleshooting with a different method. Would highly recommend.”
Laurie Tischler, TransGas -
“The instructor was knowledgeable about the content of the course, which helps explaining how to dissect and troubleshooting electrical problems and prints. This course is a valuable asset. It's provided knowledge on how to become quicker and more efficient at recognizing the problem in an electrical...
Jim Ellis, Barrick – Williams Operating Corporation -
“The instructor was very knowledgeable and well prepared. He used real time examples to illustrate points. He kept the flow going not allowing us to get side tracked from our goals. Each day started with a review and reinforced course objectives. A great course, highly recommend it.”
Kent Strong, Syncrude Canada Ltd. -
“The course demonstrated the importance of taking notes, which became apparent to prevent yourself from going in circles and checking equipment previously checked. Splitting the circuits into sections is something I will take away from the course and use extensively in the future. I view this as a...
Matt Goyer, Skookumchuck Pulp Group -
"Very good. Good amount of hands on mixed with a good amount of theory. The workload was perfect, any more would have been rushed or not understood by the end of the day. My brain was tired. Any less would not have forced me to push myself. The hands on laptops were perfect."
James Larsen, City of Red Deer -
"This course was good and definitely changed my thought process. The hands on/practical portion I found to be the most effective. The computer programs were also very effective."
Jeff Henderson, Pengrowth Energy Corp. -
“This was a really good course and instructor(Ed Rideout). I found great improvement in troubleshooting procedures and documentation. It also reduced number of steps to find faults by 50% to 75% (more efficient). I recognized different ways to troubleshoot (both open circuits and short circuits). I...
Tony Cranford, Newfoundland Power -
"Course teaches and dictates the importance of keeping focused on issue and document info. Plan a strategic execution of analyzing data, record info, isolate problem areas and control amount of excess testing with meter to minimize false readings.
Todd Giesbrecht, Agrium -
“Very knowledgeable instructor with a good attitude explains the hazard material thoroughly. The course teaches you an analytical approach for problem solving that can be applied basically to everything in life, recommended to everyone.”
Felix Kirsher, City of Ottawa -
“I found this course to be very precise and to the point, teaching an effective and expedient means to troubleshoot a system that is more or less universal. I found the method this course taught to even be effective on systems I was not familiar with; using this method I was able to successfully troubleshoot...
T.W. Garvey, Department of National Defence -
The course was very informative and taught us a good way on how to troubleshoot. The teacher, Terry Yonkheym was good at getting his points across and always had time for each person.
Dave Smale, Agrium -
This course was really good. The labs got everyone thinking and gave us a different method of troubleshooting. The laptop simulater were very good. The AC labs were well built and very useful for testing and finding faults. This course is very hands on which is great.
Chris Burt, International Paper -
This course was excellent, with relevant and relatable issues to troubleshoot. I highly recommend this course.
Jordana Peaks, Syncrude -
I enjoyed the course. It refreshed things that I have not had to troubleshoot in a long time. I will recommend this course to everyone in my shop. Thanks for the knowledge Joe Kiceniuk.
Scott Felton, SaskPower -
“He was amazing from the beginning till the end for his in-depth knowledge of the course materials. He speaks in a tone that could be understood. If you call his attention on any topic, he spent time with you and made sure you got it. I loved the course.”
Johnny Quayson, Syncrude -
“Great course and instructor was great. Will use to help analyze and troubleshoot issues in antenna systems that I work on.”
Fred Dollivier, Department of National Defense -
“This was a very good course. It helps you to get in a proper mind set when you come up on a problem to troubleshoot. It teaches you that documentation is key to shorten your troubleshooting time. The instructor was on point and had a lot of knowledge to pass on.”
Calvin Delhon, Syncrude Canada Ltd. -
"Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan, it makes troubleshooting the problem easier."
Martin Fleming, Irving Tissue -
I strongly recommend this course to anyone that does not troubleshoot regularly or struggles with it.
James Collins, Syncrude -
“I think that after taking this course, I will become a faster and better trouble-shooter. The instructor was very well informed and came across so that I could understand it easily.”
Neil Felt, Weyerhaeuser Canada -
I think the course was useful because it taught me how to plan my troubleshooting. It was a lot of hands on tasks which was good. It gave me a lot of testing experience and the ability to experiment, going about problems in a different way. The instructor, Terry Yonkheym was knowledgeable and kept the...
Mike Sliva, Agrium -
"Course is hard for the first coupe of days, but in the middle of the course it starts to get easy or better. I have learnt lots and will take it to my work place. The instructor, Joe Kiceniuk is very good, easy going and very smart. I had fun, thanks for the course Canada Training Group."
Jeff Ferns, TransCanada Pipelines -
"The course was well presented and the instructor Ed Rideout gave good explanations and answers to the questions asked. He taught us how to look at problems in a different way and showed us other troubleshooting methods."
Chris Osmond, Suncor -
“The instructor was very knowledgeable, able to convey the message to the students so they understood. Hands on problem were similar to real-world problems, good layered track approach didn't intimidate students. Gave students confidence to take a good approach to troubleshooting.”
Marc Bibeau, Winnipeg Airport Authority -
“This was an excellent course with a great layout of the material. It starts with a learning process of systematically breaking down the circuits to narrow down the focus area. By doing this, you have a smaller focus area and less testing, making you more efficient. Also learning the importance of...
Rich Norman, Syncrude Canada -
“I learnt more than I thought I would have learnt. I’ve learned that having more information and being organized is the key to the problem solving. Having a place to start is better than staring at the wall. The instructor was informative and explained things so I could understand them. Definitely...
Ron Barrett, Otis -
The course is very helpful for me to troubleshoot logically. I will recommend to other people to get this training and everyone from maintenance needs to take this course.
Hanxi Shang, Syncrude -
“The most useful and helpful electrical course I've ever done with Syncrude. Every electrician should take this course at some point in their career. Makes you think about the problem on a larger scale, then narrow down that your testing area.”
Graham Pittman, Syncrude Canada Ltd. -
“This course made me look at the big picture, then find my way to the problem faster by not doing unnecessary testing and checks. Having to write a bubble around the problem area made it easy to reason and test my way through to find the problem quicker and easier.”
Jeff S., Co-Op Refinery Complex -
“This course helps to show how to focus on the problem and how to narrow down where in your circuit the fault is. The instructor was helpful in showing how to prove you have located the fault through testing. This will be helpful in my work on board HMC ships and submarines.”
Liam Muldoon, Department of National Defense -
“The instructor was knowledgeable on course content. He kept everything in informal and made it fun. Emphasized the process on how to solve problems.”
Daryl Magerl, TransAlta, TransGas -
I would recommend this training to others, another tool to add to the kit. The instructor, Ed Rideout was easy going and helpful. I also liked the....no question is a stupid question.
Geof Ansell, Suncor Energy -
"Thought the course was very informative. It taught extra ways of thinking to use for problems. The instructor, Ed Rideout was very experienced and showed poise when asked to go over/show different ways of explaining a problem to the class."
Alex McKee, Suncor Energy -
"This course was fun and challenging at the same time. Instruction was clear, done in a comfortable environment."
Vanessa Baker, Suncor -
The course was excellent. The instructor was very knowledgeable, hands-on training was great, and equipment was nice to work with.
Gord Kavanagh, Newfoundland Hydro -
“Very good to think of troubleshooting in a more effective manner and safer to record results and findings for information sharing’s and recording. WebCAT will send all people to course in electrical field.”
Tom Rustige, Syncrude Canada Ltd. -
“The instructor let us know the focus of the course and really showed us the method which we were to follow. Easy to talk to and made you think through the problems.”
Dale Buhler, Ainsworth Engineered -
“I personally enjoyed this course. It helps me a lot when troubleshooting any electrical system. How to break down a circuit and where to pinpoint a problem, it was challenging at times, but that's the valuable part of the course. It really makes you think. The instructor was very informative and knowledgeable...
Alex Hansen, Syncrude Canada Ltd. -
"The course did a great job in teaching me how to approach troubleshooting a piece of equipment that I'm not familiar with. It taught techniques and provided lots of practical and hands-on practice using those techniques. The classroom exercises were all very different from each other and all were similar...
Myron Janzen, Agrium -
“The course was very helpful in developing a better technique to approach troubleshooting faults, thinking more about the test you are going to perform. I would recommend this course.”
Jake Couture, Syncrude -
“I would recommend this course to all electrical workers. This course helps you go through the process on what and how to troubleshoot electrical systems. I believe that this would help people troubleshoot electrical problems faster.”
Ryan Sernecky, TransGas -
“Enforced the importance of good documentation, know what to expect from meter readings before the readings, understanding the problem, get all the available info, if stuck on a problem, take a short break.”
Tom Fischer, Weyerhaeuser Canada -
"This course will pay for itself by the time I repair my first piece of equipment. Ed Rideout is an excellent instructor with a lot of actual hands on experience. Top guy, top course. Material was clear and relevant."
Joe Van Niekerk, Suncor -
“Very good course. I would recommend to my coworkers if they felt they needed to improve their troubleshooting skills, or develop proper skills. This course will take them to where they would want to be. This course had given me valuable skills and knowledge to make my job as a maintenance electrician...
Kevin Smerek, Cameco -
I found this course to be very beneficial. The hands-on test panels were useful exercises, and our instructor David was very helpful and knowledgeable. The course content is practical and can apply to my day-to-day work. It is important to refresh your troubleshooting skills frequently using these courses.
Shea Goodwin, Syncrude -
“This course teaches you about mental state and how it affects your attitude when trying to troubleshoot. It plays an important role in analytical thinking that not many people would realize on their own. I would recommend this course/instructor to not only electricians, but millwrights, mechanics...
Curtis Walch, Graymont -
This course was very good, we brushed up on skills that I was taught many years ago.
Brent Tyldsley, GCT Deltaport -
“Interesting course, I enjoyed it.”
J. Kezema, Weyerhaeuser -
"The hands on work was well organized and the computer word was a nice change from the norm, both of which made you think. This is a must have course for technologists."
Jason Dalton, Substation Electrician, Newfoundland Power -
"Joe Kicenuik left lots of time to review all the classroom material. He was very helpful in answering any questions and was effective in explaining what troubleshooting techniques work best for each particular problem. This course will improve your way of approaching future problems in your job field."
Colwyn Meredith, Suncor -
A very thorough course that teaches the steps and thinking required to be a good troubleshooter
Steven Barleit, GCT Deltaport -
"The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area."
Mike Gallant, Irving Tissue -
Practicing with the multimeter, using volts plus ohms, was very helpful. We use this tool often, and this course strengthens our troubleshooting skills. Also, good practice with wiring diagrams, switches, etc., that we may need to understand how some completed water systems work.
Travis Jensen, EDS Pumps & Water Treatment -
“I think that most of the materials presented were a great exercise in practicing trouble shooting skills.”
Derek Deuling, LP Peace Valley OSB -
I enjoyed the course a lot. The hands-on element was both fun and knowledgeable. I feel I will have a much better approach to troubleshooting problems.
Corey Blom, International Paper -
“This course was a great eye opener on how planning before troubleshooting, will save you a lot of pain and time. As anew worker to the industrial workplace it is a great way to boost my troubleshooting skills. The instructor was great and made sure we all got the points before we moved on and gave...
Robbie Bath, Corner Brook Pulp and Paper -
The course is invaluable to anyone who troubleshoots for a living. It has good range of process to relate to most job sites. I'll be able to start using aid, putting this information and these tactics immediately in the workplace to hone them into my daily process.
Doug Power, ChampionX -
I would recommend this course to any electrician. With the hands on labs and new techniques learned, I feel more confident troubleshooting complex systems.
Brad Pendlington, Department of National Defense -
“This was a great course; I had no experience on troubleshooting prior to the start of this course. Now I feel comfortable. I'm glad it was available for me and it will greatly help me in the future.”
Alan MacDonald, Corner Brook Pulp and Paper -
"This was by far the most practical electrical course I have taken so far. The instructor was excellent and very knowledgeable in his field. I wish I had taken this course 20 years ago."
Rod McColman, Shell Canada -
"I liked this course as there were good fault/circuit boards to work on. I liked the heater simulator as it related to a lot of what I would do on a regular troubleshooting day. (A lot of propane furnaces, which are similar) Also, the timing circuit was great, a lot of knowledge came out of that one...
James Churchill, Cameco Corporation -
“Good hands on training in a controlled setting. Trains you on an approach to troubleshooting. Proves that the importance of documenting your finding, shows how to divide and conquer the problem. Lots of different troubleshooting problems to work on so there is something for everyone.”
Russell Penson, Weyerhaeuser -
"This is an excellent course. I learned a lot of valuable information, especially regarding the application of thinking and learning patterns. Draw out your problem area and focus on the underlying issue."
Steven Crane, Substation Electrician, Newfoundland Power -
“The instructor, Terry Yonkheym sure knows his stuff which helps a lot. I think in time I will surely benefit from this course (once I make what I learnt common practice). Class size was perfect and overall experience was good.”
Daniel Goebel, Argus Machine Co. Ltd. -
It was very helpful in getting a better understanding of electrical systems and confidence in troubleshooting them. I would recommend this course to anyone interested in electrical.
Owen Paquette, EDS Pumps & Water -
"Although I experience many similar troubleshooting scenarios at work, this course helped develop the proper way. Planning, diagrams, a proper course of action that could help me be more effective in the field."
Dustin Yarosh, Imperial Oil Ltd. -
“I thought the course was very well done. I liked the hands-on approach. The instructor was very knowledgeable. I would recommend to coworkers. We work on generator systems, kitchen equipment, industrial, overhead crane VFD’s, HVAC Systems on the base, overhead doors, fire pump diesel and electric.”
Jeff Bird, Department of National Defense -
“The course was well thought out, had good equipment, good pace, and relevant training material. The instructor was friendly and relatable, good instruction, good at presenting ideas in different ways to help with understanding.”
Justin Power, BC Hydro -
HATCES “I would recommend this course for anyone who was looking to upgrade or start on their troubleshooting knowledge. The structured system taught is a very helpful tool to help pinpoint the problem efficiently. The instructor is very knowledgeable and will help you along without pointing out the...
Nevin Edmundson, Winnipeg Airport Authority -
“As a maintenance electrician, I think the course was great and should be made mandatory for all journeymen. I will continue to use a consistent systematic approach when troubleshooting. Our instructor was very knowledgeable on the material presented, very patient, and made the course fun and entertaining.”
Pat Buis, Syncrude -
"This course is an excellent tool for anyone who will be doing troubleshooting on equipment or a plant."
Sean Callahan, Suncor -
“The course was challenging and effective in teaching the intended skills. As long as one keeps in mind its intent which is to focus on a troubleshooting system rather than the particular equipment, I think anyone would find it an excellent learning experience.”
Peter Pavich, Weyerhaeuser Canada -
This course provided a practical approach to testing and troubleshooting with software. It was a good experience trying something outside my expertise. I am familiar with the theory, but it is nice to mix the practical side of things as well. This course provided a practical approach to testing and troubleshooting...
Haneet Randhawa, Arcelormittal Dofasco -
“Wish I had been given the opportunity to take this training years back. Learning in the classroom, rather than learning in the field, costs the company less down time. This easily pays for the training. Thanks for letting me attend. I will be promoting this to have our 9 control techs take the training.”
George Fischer, TransGas -
“I would recommend this course to my co-workers. I learnt how to document everything and how to approach and solve problems in a different way.”
Kris Samociuk, City of Ottawa -
I found the course to be well laid out and well paced. Instructors were very knowledgeable about the material. The labs were hands-on, with lots of testing and troubleshooting. The instructor was willing to help out and point you in the right direction if you had any problems. I highly recommend this...
Scott Hay, International Paper -
“ I enjoyed it. It was very mixed. You were not overdoing just one aspect but always covering something new. I like the troubleshooting tools…thinking, observing, analysis, then test!”
Wade Harrogate, Maintenance Supervisor, Molson Breweries -
"The props and test equipment make it easier to understand and learn. Computer apps were an interesting challenge. Even with a lot of years experience it is helpful to see troubleshooting from another structured perspective."
Dennis Riesterer, Velco -
“My troubleshooting skills are better after finding a method to break apart electrical problems. This course shows you efficient ways to analyze information and plan tests.”
Landon Walker, CO-OP Refinery Complex -
“I found this instructor to be very knowledgeable and engaging. He presented the course material in an organized manner, making it easy to follow. The concepts presented will be of great benefit to troubleshooting. I would recommend this course and instructor.”
Bruce Starkes, Barrick - Williams Operating Corporation -
This course is very beneficial. Dave is a very good instructor. He shows a lot of knowledge and patience. The labs are very good. The course was well put together, organized and efficient.
Marris Romaniuk, Syncrude -
This course taught valuable skills that can apply to everyday work. Documentation, deductive/inductive reasoning, and other key points will help me in the future for the repair/ maintenance of any electrical system. I would recommend most industrial (or any) electrician take this course as you will leave...
Trystan Briggs, Global Container Terminals -
"Great instruction, I learnt a lot of troubleshooting skills. It was a very informative course!!"
Brian Weir, Suncor -
I really enjoyed how hands-on this course was. This course gave me more confidence for the next time I need to troubleshoot something.
Nick Thomas, Department of National Defense -
"I have gained the confidence in analyzing and learning how to find a problem, by not getting my mind stuck in one spot. Just that alone has already made me better at my trade. The amount I have learned during this course would have satisfied me by the end of the second day. So, having a full five days...
Chris Bodnariuk, Tembec Industries -
“The course will help me a lot in troubleshooting. It made me learn to troubleshoot quicker and able to split the problem in half the time. The instructor was really good at what he teaches and that made the course better. Thanks.”
Jeremy Buchart, Syncrude Canada Ltd. -
“I think the course was very well presented and helped emphasize the use of a meter and how to interpret the readings you get.”
Mike Funk, LP Peace Valley OSB -
“ Excellent content with plenty of hands-on troubleshooting and demo-circuits to use/test the techniques.”
James Froese, Instrumentation Tech, Abitibi Consolidated -
“I found the course and the instructor challenged me in ways that revealed my weaknesses and provided the skills and system to overcome them. Well worth it!”
Mike Ferguson, Ainsworth Engineered -
“This is an excellent course to build confidence in troubleshooting, building a solid base from which to troubleshoot. The instructor, Terry Yonkheym, sets a good pace, is knowledgeable and is easy to understand.”
Stephen Sherwin, Ainsworth Engineered -
Although I experience many similar troubleshooting scenarios at work, this course helps develop the proper way. Planning, diagrams and a proper course of action that could help me be more effective in the field. I found the last few days interesting as well as being related to electronic systems, some...
Dustin Yarosh, Imperial Oil -
“This was a very good course that I will recommend to other electricians that I work with. The instructor was very personable and knowledgeable. This course helped me to analyze and understand circuits that I will come across without seeing them beforehand.”
Aaron Belanger, Syncrude Canada Ltd. -
"I have a much deeper understanding of electrical systems. How to test equipment and find shorts which I believe will be valuable for the rest of my career."
Mahamat Moussa Cherif, Syncrude Canada -
“This course was a great learning tool and it's hard at times but it was great, good job.”
Keith Biggin, Corner Brook Pulp and Paper -
“Course was very good, challenging and informative.”
Wayne Geizer, Department of National Defense -
I found that the course was good and it made me think about narrowing down the problem and planning it out before starting my troubleshooting. I liked the fact it was a small class ad it was easier to get help if you needed it.
Blaine Romanovich, Imperial Oil
| Day 1 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 2 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 3 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 4 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 5 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
