Open class dates available VIEW SCHEDULE
Available for onsite training GET A QUOTE
This five-day program is designed for electrical troubleshooters and is guaranteed to improve their troubleshooting processes and significantly reduce downtime costs.
This system was developed by a team of Master Troubleshooters and then honed over twenty years of continuous improvement. During this time hundreds of programs were taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter.
Based on Canada Training Group's proprietary Analytical Electrical Troubleshooting TM methodology, this program is flexible enough to develop strong processes in younger troubleshooters and still challenge experienced troubleshooters to fine-tune their skills.
Our experience shows that we can improve the skills of experienced troubleshooters 25%, 200-300% in others and immeasurably for some. This translates into major reductions in unplanned downtime.
A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.
Any troubleshooter determined to improve their game will be able to apply our Analytical Electrical Troubleshooting TM methodology to electrical and other systems, collectively saving hundreds of thousands of dollars of downtime during the career of the successful participant.
Our instructors have 30-40 years of electrical troubleshooting experience, including 15-20 years as troubleshooting instructors, and work closely with each participant to advise them on how to improve every aspect of their troubleshooting skills.
Hi, Dave Smith here, President of Canada Training Group and one of the instructor/developers of
“How to Analytically Troubleshoot Complex Electrical Systems”
I am writing to tell you about this amazing course.
Not amazing because I helped develop or teach it but because we wanted significant, measurable and provable results and our students achieve that in every course. In 2000, myself and the other instructors, set ourselves the goal to redesign an electrical troubleshooting course, with 30 years of successful history, into an analytical thinking and deductive reasoning course whereby the successful graduates would have the skills to solve problems, whether they were electrical or whatever, on any kind of system, whether the students had ever seen it or not. Huge challenge but we have nailed it.
I know you get a lot of information about courses but I guarantee you won't regret taking eight minutes to learn how we do this. HATCESDR is a five day analytical thinking and deductive reasoning course that significantly improves the troubleshooting speed, accuracy, and confidence of electrical troubleshooters.
Bob Skinner, a senior refinery electrician for 32 years, had this to say: “What used to take me days will now take me hours; what used to take me hours will now take me minutes.”
This system was developed by a team of Master Troubleshooters and then honed over thirty years of continuous improvement. During this time hundreds of programs were taught to several thousand participants with constant feedback and refinement. Participants spend 90% of their time troubleshooting realistic faults utilizing both hardwired and software simulators under the guidance of a Master Troubleshooter providing a program flexible enough to develop strong processes in younger troubleshooters and yet still challenge experienced troubleshooters to fine-tune their skills.
Our experience shows that we can improve the skills of experienced troubleshooters 25-50%, 100-200% in others and immeasurably for some. This translates into major reductions in your unplanned downtime.
John Power of Newfoundland Power evaluated HATCESDR and this was what he told his manager:
“The troubleshooting course that I recently completed will benefit me greatly. The techniques I learned during the week were very helpful and as a bonus my confidence level has improved as well. I highly recommend that we move forward with bringing this to other people in our department.”
His co-worker, Ray Bartlett also evaluated HATCESDR and had the same advice to their management about HATCESDR:
“I just completed the troubleshooting course and it was excellent. It gave me some good troubleshooting tools to use in my job. I learned to approach a problem from different ways to come to a solution. I think all my co-workers should be given the same course.”
Ray Bartlett
John and Ray were members of a select team of senior troubleshooters from Newfoundland Power chosen to critically evaluate HATCESDR.
The team's response was unanimous and overwhelming for choosing HATCESDR as the troubleshooting standard for their power company.
We have now completed several rounds of HATCESDR training for Newfoundland Power’s E&I troubleshooters.
Detailed entrance, exit and project measurements proved conclusively that the skills of their troubleshooters improved up to 300% meaning massive reductions in unplanned downtime.
As you can imagine, these increases in troubleshooting speed and accuracy will make a huge impact on their production outages and lost revenues.
If your troubleshooters are troubleshooting regularly, and your downtime costs you significant money, then this training course will pay for itself in no time. Many students claim that return on investment will be less than 1 month.
We have spent years developing and evolving this course. HATCESDR is the end result of extensive international research and is a distillation of the best concepts from dozens of troubleshooting methods and mental processes. What other courses lack, but is the entire foundation of HATCESDR, is the teaching of deductive reasoning and analytical thinking skills.
I have been a member of Mensa since 1984. Mensa is an international high IQ organization and you need to test in the top 2% of the population to belong. These people are not brilliant or geniuses but they do have high speed processors. As a member you are continuously exposed to excellent thinking processes and the working of the human mind. I am keenly interested in this, both from a safety perspective and from a troubleshooting perspective. We have evaluated and trained thousands of troubleshooters and we are always looking at how their minds work and teaching them how to use their minds more effectively in any situation.
We regularly find experienced troubleshooters who are effective and poor at the same time. Effective because they can eventually find problems but poor because it takes so much longer than it should unless they have seen the problem before.
Where these people, and their methods, fall down is when they are presented with something they have never experienced. When we watch these troubleshooters in slow motion on an unfamiliar problem we see that more than half of their testing is wasted because they do not use a logical, analytical, planned approach. Hours, and sometimes days, drag on before faults are found.
A common complaint a manager hears is “I can’t fix it; I haven’t been trained on it.” As it is not possible to train everyone on every machine, we improve the speed and accuracy of even the best of troubleshooters on any machine or system by teaching them deductive reasoning and developing analytical thinking skills they can apply to any situation.
Additionally, our experience, supported by our research and observations, has shown that even the best troubleshooters make expensive mistakes. An example is the smelter foreman called in at 2 a.m. because a 125 ton overhead travelling crane was down and the two night shift journeymen could not find the problem after several hours of consternation. The foreman was understandably choked when he discovered the clue that had been missed.
Another example is the grinding line that was down for 5 hours in the mill of an open pit mine. Troubleshooter #1 was at the scene when troubleshooter #2 arrived and asked, “Did you check the resets?” T/S #1 said “Yes”, forgetting that on that system there was another set of resets. T/S #2 assumed T/S #1 was referring to all of the resets, never inquired further and proceeded to help with the troubleshooting. 5 hours later, a third troubleshooter checked the second resets and found them open. The lost profit from that was enormous, well over $300,000.00.
Both of these happened to typical experienced journeymen; they had years of experience troubleshooting but had never been taught to think and to reason, analytically and deductively.
In HATCESDR we train your troubleshooters so that mistakes like these should never happen again. We give them tools and methods that prevent them from overlooking basic items, clear up bewilderment and give them a clear path to solving complex problems.
HATCESDR is not just designed to make your people better troubleshooters but to improve all of their analytical thinking processes and to make cognition over-rule the emotions at play during troubleshooting.
We will teach your troubleshooters logic, analysis and systems thinking to solve failures and problems in any type of system, the same kind of thinking taught in engineering schools.
A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more.
Many actual industry examples of troubleshooting mistakes are used to illustrate the importance of using these skills properly.
They will learn these skills and more, and then they will hone them razor sharp on 4 progressively more complex hardwired simulators, 18 software simulators, 5 instructor-led case studies and a number of paper based projects.
Your troubleshooters will be amazed at their results because their results will be amazing!
Psychologist Mihaly Csikszentmihalyi of the University of Chicago pioneered a concept he called “Flow”. He defines flow as a mental state of operation in which the person is fully immersed in what he or she is doing, characterized by a feeling of energized focus, full involvement, and success in the process of the activity. In his research he worked with athletes, artists, musicians, surgeons and others to determine what they were feeling at those moments of peak unconscious maximum achievement.
Musicians for decades have referred to this as being “in the groove”; others call it being “on a roll”, or “batting a 1000.”
Whatever you call it, your mental and physical processes are operating seamlessly, cohesively and very successfully.
In Dean’s video clip, this is his spontaneous reaction to experiencing “Flow” while troubleshooting.
In our HATCESDR research we have reviewed the studies done with sophisticated brain scanners called Functional Magnetic Resonance Imaging machines. These show blood flow to specific parts of the brain during particular tasks as evidenced in these pictures:
For instance, we know that one critical aspect of troubleshooting involves sequential decision-making and neuro-scientists know that the neural pathways controlling these processes involve areas of the brain such as the ventral medial prefrontal cortex and the anterior cingulate cortex.
When a person is “in flow”, “in the groove”, “on a roll”, “batting a 1000”, etc. the proper areas of the brain have to be engaged to begin learning the skill and then they have to be engaged and re-engaged time after time until the person has mastered or begun to master the skill.
Developing Troubleshooting Mastery is just one thing your troubleshooters will gain from HATCESDR.
Remember, we are not just interested in teaching your troubleshooters how to fix a circuit or system; we want them to be able to fix any circuit or system, whether it is electrical, mechanical, electro-mechanical, electronic, robotic or whatever.
We researched the mental processes used to solve technical problems and created projects and systems to engage these.
Then we built this course to give your troubleshooters these mental processes that can be successfully applied to any problem. In a recent course for one of the world’s largest mines, two mechanics participated in the course. They are responsible for troubleshooting on the 400 ton ore trucks. At the end of the course they told our instructor their change in thinking skills was going to “seriously help our mechanical troubleshooting.”
With the use of over $ 50,000.00 worth of electrical, electronic and computer simulators we create problems that require troubleshooters to engage the parts of their brains that are used during ALL troubleshooting situations. To drill this into your troubleshooters we provide them with over 200 real life problems and as they gain mastery they slowly and then quickly increase their speed and accuracy.
HATCESDR is designed as a highly structured learning experience that commits 90% of class time to personal hands-on skill development under the mentorship of master troubleshooters.
Just like a golf pro reviewing your grip, we start right at the basics to make sure nothing is missed and then we guide them through an escalating series of increasingly complex problems. At critical milestones, we give your troubleshooters innovative tools and concepts that significantly accelerate their troubleshooting speed and accuracy, resulting in huge gains in their confidence to solve complex industrial problems correctly in record time!
Perhaps your troubleshooters won't become 3 times better but can you imagine them:
Being twice as fast with their troubleshooting speed and accuracy?
Having the analytical tools to be able to tackle and solve any problem?
Having total confidence in their troubleshooting ability?
How much more valuable would they be to your organization?!
Your investment to improve their skills will be quickly repaid; most of our clients report that this investment is returned within months; in fact,
Max Hutchcraft, Utilities Superintendent with Abitibi, stated that their payback was within weeks!
Your payback will depend on the hours per week your troubleshooters are troubleshooting and your cost of downtime. If you have high downtime costs and regular troubleshooting you will have a very quick return. Or perhaps you are in a health care facility and lives are at risk or in an entertainment venue and you have thousands of frustrated fans wanting it fixed right and fixed now.
No matter what industry you are in, HATCESDR teaches the concepts and skills to solve problems anywhere on anything.
This is why HATCESDR will be a great opportunity for you and why I wanted to let you know about this course.
If you have any other questions, call 1-800-661-1663, ask for me and I will answer all of them.
Thanks for your time; we love doing this.
Sincerely
Canada Training Group
Training superior troubleshooters since 1980
Any troubleshooter determined to improve their game will be able to apply HATCESDR to your electrical and other systems, collectively saving you hundreds of thousands of dollars of downtime during the career of the successful participant.
Who should attend: Electricians, Instrumentation Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical systems.
You will be able to: Significantly reduce electrical equipment downtime by rigourously applying our proprietary troubleshooting process
Who should attend: Electricians, Instrumentation Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical systems.
You will be able to: Significantly reduce electrical equipment downtime by rigourously applying our proprietary troubleshooting process
| Next How To Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning Courses | ||||
|---|---|---|---|---|
| February 23 – 27, 2026 | Edmonton, AB | OR26025 | $4799.00 + Tax Per Attendee | Register |
| March 23 – 27, 2026 | Mississauga, ON | OR26146 | $4799.00 + Tax Per Attendee | Register |
| April 20 – 24, 2026 | Edmonton, AB | OR26216 | $4799.00 + Tax Per Attendee | Register |
| May 25 – 29, 2026 | Mississauga, ON | OR26359 | $4799.00 + Tax Per Attendee | Register |
| June 1 – 5, 2026 | Mississauga, ON | OR26463 | $4799.00 + Tax Per Attendee | Register |
| June 15 – 19, 2026 | Saskatoon, SK | OR26462 | $4799.00 + Tax Per Attendee | Register |
| View schedule | ||||
-
J. Kezema, Weyerhaeuser“Interesting course, I enjoyed it.”
-
Dustin Kavanagh, Husky Energy"I gained the ability to take my troubleshooting to the next level by doing it faster and safer. I believe I have the ability to troubleshoot any problem by applying the steps that I learned in this course."
-
Marc Bibeau, Winnipeg Airport Authority“The instructor was very knowledgeable, able to convey the message to the students so they understood. Hands on problem were similar to real-world problems, good layered track approach didn't intimidate students. Gave students confidence to take a good approach to troubleshooting.”
-
Haneet Randhawa, Arcelormittal DofascoThis course provided a practical approach to testing and troubleshooting with software. It was a good experience trying something outside my expertise. I am familiar with the theory, but it is nice to mix the practical side of things as well. This course provided a practical approach to testing and troubleshooting...
-
Matt Goyer, Skookumchuck Pulp Group“The course demonstrated the importance of taking notes, which became apparent to prevent yourself from going in circles and checking equipment previously checked. Splitting the circuits into sections is something I will take away from the course and use extensively in the future. I view this as a...
Course topics
I. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE
Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.
II. PREPARE TO TROUBLESHOOT
Objective: Develop preparatory skills.
III. ANALYZE THE FAULTED SYSTEM
Objective: Use a systematic process to localize the problem.
View all topicsI. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE
Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.
- Describe Analytical Thinking
- Apply Convergent Thinking Skills
- Apply Divergent Thinking Skills
- Apply Deductive Reasoning Skills
- Apply Inductive Reasoning Skills
- Develop an Analytical Troubleshooting Procedure
- Develop an Analytical Electrical Troubleshooting Procedure
II. PREPARE TO TROUBLESHOOT
Objective: Develop preparatory skills.
- Gather Data
- Make Factual Observations
- Select Troubleshooting Tools
III. ANALYZE THE FAULTED SYSTEM
Objective: Use a systematic process to localize the problem.
- Deduce Fault Type
- Deduce Location
IV. PLAN YOUR TROUBLESHOOTING APPROACH
Objective: Use both empirical and inferred data to plan your steps.
- Evaluate Hazards
- Select Starting Point
- Plan Minimum Troubleshooting Steps
- Deduce Test Results
V. TROUBLESHOOT THE SYSTEM
Objective: Apply a non-redundant series of tests supported with documentation of the process.
- Control Hazards
- Conduct Tests
- Record Tests and Results
VI. INTERPRET DATA
Objective: Utilize results of troubleshooting to both fix the current problem but to also deduce root cause.
- Evaluate Test Results
- Adjust Troubleshooting Approach
- Identify Cause of Failure
VII. TROUBLESHOOT DC SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to dc circuits.
- Open Circuits
- Short Circuits
- Voltage Drops
- Grounded Circuits
- Crossed Circuits
VIII. TROUBLESHOOT SINGLE PHASE SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to single-phase circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
IX. TROUBLESHOOT THREE PHASE MOTOR CIRCUIT PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to three-phase motor circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
X. TROUBLESHOOT ELECTRICAL CONTROL SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to electrical control circuits.
- Open Circuits
- Short Circuits
- Grounded Circuits
- Crossed Circuits
XI. TROUBLESHOOT UNKNOWN SYSTEM PROBLEMS
Objective: Apply analytical electrical troubleshooting procedure to unknown systems
- What is Known
- What is Unknown
- Applying the Process
XII. CONCLUSION
Objective: Conclude course and evaluate troubleshooting skill progression in both speed and accuracy.
- Evaluation of Learned Skills
- Review of Course Goals
ENTER YOUR LOCATION AND PICK SEARCH RADIUS
SELECT DATE RANGE
- Feb
- Mar
- Apr
- May
- Jun
- Jul
- Aug
- Sep
- Oct
- Nov
- Dec
- Jan
2027
Next How To Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning Courses
| Date | City & prov | Venue | Code | |
| February 23 – 27, 2026 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR26025 | Register |
| March 23 – 27, 2026 | Mississauga , ON | RS Breakers & Controls | OR26146 | Register |
| April 20 – 24, 2026 | Edmonton , AB | Hampton Inn Edmonton/Sherwood Park | OR26216 | Register |
| May 25 – 29, 2026 | Mississauga , ON | RS Breakers & Controls | OR26359 | Register |
| June 1 – 5, 2026 | Mississauga , ON | RS Breakers & Controls | OR26463 | Register |
| June 15 – 19, 2026 | Saskatoon , SK | RS Breakers & Controls | OR26462 | Register |
There are no results. Please expand your search query.
-
Joe Kiceniuk
Years of Experience58Joe Kiceniuk was educated at University of Alberta and University of British Columbia and has technical training in electronics with over 40 years experience in electronic circuit construction, troubleshooting and service. Joe has a working knowledge of multiple programming languages and extensive experience with quality control in analytical systems. He has designed and built equipment and is the...
See Joe Kiceniuk CVExpertise
-
Mario Vargas, Bradken"Joe was very knowledgeable about all of the different questions that were asked. He was a very good teacher/instructor."
-
Matt Hawkins, VelcoThe instructor, Joe Kiceniuk was very knowledgeable and clear on his points.
-
Andrew Sheaves, Suncor“I think it was a great course. I haven’t done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and very knowledgeable.”
-
-
Doug Baker
Years of Experience50Doug brings over forty five years experience in the electrical industry, working for utility, utility contractors, engineering firm, and educational institute. Most recently finishing a career at NAIT as an instructor/academic chair (Northern Alberta Institute of Technology) in Power Lineman, Power System Electrician, Electrician and Electrical Engineering Technology programs. He has constructed and...
See Doug Baker CVExpertise
-
Zayn Haque, Littelfuse StartcoDoug was a great instructor. His experience in the field provides a wealth of knowledge and examples that made the course very engaging and enjoyable. He ran the course very efficiently.
-
Robert Reardon, Stuart OlsonDoug had great communication & presentation skills, with a lot of experience & stories to tell about what we were learning.
-
Kevin Reid, West FraserDoug did a fantastic job and explained all material as required. Very helpful and answered all questions.
-
-
Norm Jewitt
Years of Experience41He began his career in the electrical trade by engaging in construction activities at a potash mine located west of Saskatoon, Saskatchewan. Since then, he has accumulated experience in various facets of the electrical trade, including construction, commissioning, and maintenance.Norm has contributed his skills to the commercial, industrial, and mining sectors. Additionally, he successfully managed...
See Norm Jewitt CVExpertise
-
Colin Coad, CBONorm was well prepared and demonstrated firsthand knowledge of the course material. He used the time efficiently, and he gave adequate breaks.
-
Kasey Russel, Maka PowerNorm is awesome. Our crew was green on a lot of the course content. Norm did a great job taking the time to explain all the presentations and all of the questions that came up during the hands-on training. He did a great job explaining things in a way that was very easy to understand explaining things...
-
Zach Heisinger, Maka PowerI was very green on all things to do with this course. Norm provides a very good understanding of not only why we are testing but also how each machine works. I feel very confident I will be able to further my knowledge of this with more practice with our own equipment in the shop.
-
-
Wayne Jeffrey
Years of Experience44Wayne joined Canada Training Group with over 40 years of knowledge and experience in the Electrical and Instrumentation industry. As a Master Electrician and Journeyman Instrument Mechanic, Wayne offers a unique perspective to training that provides solid theory with practical applications gained through years of work in the industry. Wayne’s oilfield and agriculture experience encompasses maintenance...
See Wayne Jeffrey CVExpertise
-
Craig Cowie, Alberta Newprint CompanyWayne was very knowledgeable and helpful in explaining the course material.
-
Blair Fitzpatrick Yara Belle Plaine Inc.,Wayne made the course fun and was very knowledgeable.
-
Hassan Mahmood, BTHCWayne has a strong background in electrical knowledge, he is well aware of electrical codes and standards and explains everything very well.
-
-
Dave Cox
Years of Experience46Dave began his career in commercial high rises in Calgary. He then spent time working industrial oilfield maintenance electrical in Alberta followed by General Motors in Oshawa Ontario, Koch fertilizer and Husky Oil in Manitoba, Baffin Island at an iron ore mine and commissioning in the Alberta oildsands sector.Dave is also an avid whitewater rafting professional, and has served as a guide in Ontario...
See Dave Cox CVExpertise
-
Heinrich Penner, Lode KingDave was polite and willing to answer any and all questions that came up. He was also very knowledgeable in everything electrical.
-
Ravi Ludu, Global Container TerminalsDave is a very good teacher, making sure everyone understands the info in the course. 2 Thumbs Up!
-
Ryan Taylor, Global Container GroupI found Dave very calm, professional, and patient.
-
-
Edward Rideout
Years of Experience57Ed Rideout has been involved with the electrical field in many ways for nearly 54 years. His electrical experience started when he was just out of vocational school and was hired as the sole electrician at a local fish plant in charge of six fishing trawlers, a power house and a fish plant facility. In 1975 Ed went on to work with Nova Scotia Power, first as an apprentice electrician in a generating...
See Edward Rideout CVExpertise
-
Brent Green, Newfoundland Power“The instructor Ed Rideout, presented the course content in a clear efficient manner. New troubleshooting techniques were well presented and received. By the end of the course I had noticed overall improvement in circuit troubleshooting ability.”
-
Trevor Neumeier, Enbridge Pipelines“The instructor was very knowledgeable and personable; Ed Rideout is one of the best instructors I have ever taken a course from.”
-
Braiden McLellan, Littlefuse Startco"Ed did a great job keeping the information interesting as well as informative. I learned about many dangers and safety procedures that otherwise would have possibly been taken for granted."
-
-
Dave Neal
Years of Experience53With 33 years of on the job experience at Hydro One, doing consulting work for McGregor Allsop, Trow Engineering Consultants and Dillion and Associates, Dave has acquired extensive knowledge of electrical equipment, installations and legislative requirements. While with Hydro One, Dave was involved with many projects including: - Held the lead role in the implementation of the new Training Development...
See Dave Neal CVExpertise
-
Cory Mottishaw, Ozcan Services“Dave’s teaching is easy to grasp and I got a lot of valuable knowledge from today’s course, Arc Flash Low Voltage Safety. I have learnt a lot today and look forward to the High Voltage Safety course that Dave also teaches.”
-
Chris Wilkinson, TransAlta“The course had a great detail and brought much more detail than I once knew. Dave did an excellent job bringing important information to us that we will encounter at some point on this job site. Overall, both the course and Dave did A+ job. Thanks.”
-
Mike Jablonicky, TransAlta“I found Dave Neal to be very professional and informative. His approach to teaching was refreshing yet direct to the point. He brought on new videos, new viewpoints in the way we do our jobs and how we look at pre-job safety. Very well done. We look forward to seeing Dave again in three years.”
-
-
Jim Roberts
Years of Experience46Jim Roberts brings over 43 years of experience in the electrical field. A graduate from the Georgian College Electrical Engineering program, he started his career at Toronto Hydro Electrical Systems as a High Voltage Underground Cable Fault Technician then proceeded to Toronto Transit Commission where he obtained his red seal 309A electrical license and became a Maintenance/Construction Electrician...
See Jim Roberts CVExpertise
-
Brian Fluter, Pinnacle Renewable EnergyJim presented the course in a very professional manner. His field knowledge was very beneficial in the presentation.
-
Denise Athaide, Cummins Inc.Jim did a good job of focusing on important material, keeping everyone's attention, and explaining important concepts.
-
Bernice O'Neil, Lambton Kent DSBExcellent course, full of need to know current info.
-
-
“This course was a great learning tool and it's hard at times but it was great, good job.”
Keith Biggin, Corner Brook Pulp and Paper -
"This course was fun and challenging at the same time. Instruction was clear, done in a comfortable environment."
Vanessa Baker, Suncor -
“This course was very beneficial in helping you to think about how to breakdown problems to reduce troubleshooting time. The idea of documenting everything so that others can pick up where you left off will help with cross shift issues.”
Darcy Orthner, Cameco -
The course was good and was mostly hands-on training, so worthwhile use of time and effort. Instructors seemed knowledgeable, and test stations were complex enough to allow the use of deductive reasoning as per course instruction. I could not think of a better teaching curriculum pertinent to employee...
Derek Fowler, International Paper -
“The most useful and helpful electrical course I've ever done with Syncrude. Every electrician should take this course at some point in their career. Makes you think about the problem on a larger scale, then narrow down that your testing area.”
Graham Pittman, Syncrude Canada Ltd. -
I enjoyed the course a lot. The hands-on element was both fun and knowledgeable. I feel I will have a much better approach to troubleshooting problems.
Corey Blom, International Paper -
“The course was useful in the sense that it teaches the importance of finding your starting point and staying calm while troubleshooting. The course would be best suited for apprentices, journeymen with little or no troubleshooting experience. There are lessons to be taken from it and about the mental...
Tristan R, LP Peace Valley OSB -
“I would recommend this course to all electrical workers. This course helps you go through the process on what and how to troubleshoot electrical systems. I believe that this would help people troubleshoot electrical problems faster.”
Ryan Sernecky, TransGas -
"The course was well presented and the instructor Ed Rideout gave good explanations and answers to the questions asked. He taught us how to look at problems in a different way and showed us other troubleshooting methods."
Chris Osmond, Suncor -
"This course will pay for itself the first time a critical motor is down. If it saves one hour of downtime that is $100,000.00"
Patrick Kachur, Electrician, Syncrude Canada -
“Interesting course, I enjoyed it.”
J. Kezema, Weyerhaeuser -
“Very good course. I would recommend to my coworkers if they felt they needed to improve their troubleshooting skills, or develop proper skills. This course will take them to where they would want to be. This course had given me valuable skills and knowledge to make my job as a maintenance electrician...
Kevin Smerek, Cameco -
“ A good variety of content, and a well informed and open instructor. I will be teaching this method amongst my apprentices and co-workers.”
Ed Wilhelm, Station Electrician, SaskPower -
"Although I experience many similar troubleshooting scenarios at work, this course helped develop the proper way. Planning, diagrams, a proper course of action that could help me be more effective in the field."
Dustin Yarosh, Imperial Oil Ltd. -
"Course is hard for the first coupe of days, but in the middle of the course it starts to get easy or better. I have learnt lots and will take it to my work place. The instructor, Joe Kiceniuk is very good, easy going and very smart. I had fun, thanks for the course Canada Training Group."
Jeff Ferns, TransCanada Pipelines -
"I gained the ability to take my troubleshooting to the next level by doing it faster and safer. I believe I have the ability to troubleshoot any problem by applying the steps that I learned in this course."
Dustin Kavanagh, Husky Energy -
“Had a good time learning about troubleshooting. The instructor was good and answered all of my questions. He showed us how and where to begin troubleshooting so we didn’t have to go through the whole circuit. I would tell anyone to take this course as it was very helpful.”
Kevin Mason, Syncrude Canada -
"I liked this course as there were good fault/circuit boards to work on. I liked the heater simulator as it related to a lot of what I would do on a regular troubleshooting day. (A lot of propane furnaces, which are similar) Also, the timing circuit was great, a lot of knowledge came out of that one...
James Churchill, Cameco Corporation -
"Course teaches and dictates the importance of keeping focused on issue and document info. Plan a strategic execution of analyzing data, record info, isolate problem areas and control amount of excess testing with meter to minimize false readings.
Todd Giesbrecht, Agrium -
The course is invaluable to anyone who troubleshoots for a living. It has good range of process to relate to most job sites. I'll be able to start using aid, putting this information and these tactics immediately in the workplace to hone them into my daily process.
Doug Power, ChampionX -
“This course made me look at the big picture, then find my way to the problem faster by not doing unnecessary testing and checks. Having to write a bubble around the problem area made it easy to reason and test my way through to find the problem quicker and easier.”
Jeff S., Co-Op Refinery Complex -
“ How to analyze, document and test efficiently... this course is for anyone who works on electrical systems.”
Michael Irving, Maintenance Electrician, Shell Canada -
“The instructor was very knowledgeable, able to convey the message to the students so they understood. Hands on problem were similar to real-world problems, good layered track approach didn't intimidate students. Gave students confidence to take a good approach to troubleshooting.”
Marc Bibeau, Winnipeg Airport Authority -
“The instructor was very knowledgeable in troubleshooting and course content very interesting and worthwhile course.”
Mark Johnstone, Syncrude -
“I found this course to be very precise and to the point, teaching an effective and expedient means to troubleshoot a system that is more or less universal. I found the method this course taught to even be effective on systems I was not familiar with; using this method I was able to successfully troubleshoot...
T.W. Garvey, Department of National Defence -
"Excellent course and knowledgeable instructor. Relaxed learning pace with no limits on fault findings. The test equipment and labs were easily understood and were easy to operate. Documentation provided was clear and accurate. It changed my process for fault findings."
Dave McIntyre, Ontario Power Generation -
“The course was very effectively laid out and the use of the training aids made the course much easier to stay engaged. The instructor was very knowledgeable and was able to steer you in the proper direction without making you feel stupid. Excellent course overall.”
Stuart Yemen, City of Ottawa -
This course helped me slow down my thinking and be a little more efficient in my testing.
Ryan Krulitski, GCT Deltaport -
“The instructor was knowledgeable about the content of the course, which helps explaining how to dissect and troubleshooting electrical problems and prints. This course is a valuable asset. It's provided knowledge on how to become quicker and more efficient at recognizing the problem in an electrical...
Jim Ellis, Barrick – Williams Operating Corporation -
“This is an excellent course for giving troubleshooting procedure. Shows how to breakdown and analyze a problem so with minimal tests you are able to find the problem. The instructor, Terry Yonkheym was very knowledgeable and has extensive knowledge in the troubleshooting and electrical systems. Recommended...
Tyler Dobbie, Department of National Defence -
"Course was awesome! Very in depth for a beginner yet challenging for a novice. The instructor was very knowledgeable and ran an extremely efficient and in depth course."
Jason Ziprick, Grain Millers Canada Corp. -
“Enforced the importance of good documentation, know what to expect from meter readings before the readings, understanding the problem, get all the available info, if stuck on a problem, take a short break.”
Tom Fischer, Weyerhaeuser Canada -
This course provided a practical approach to testing and troubleshooting with software. It was a good experience trying something outside my expertise. I am familiar with the theory, but it is nice to mix the practical side of things as well. This course provided a practical approach to testing and troubleshooting...
Haneet Randhawa, Arcelormittal Dofasco -
“The instructor let us know the focus of the course and really showed us the method which we were to follow. Easy to talk to and made you think through the problems.”
Dale Buhler, Ainsworth Engineered -
“Everything was great; this course will help me very much to troubleshoot better.”
Kent Pilon, City of Ottawa -
"I believe this course will help decrease downtime if we document, analyze and have a plan before we start arc testing."
Aaron Staudinger, Syncrude Canada -
This course is an excellent learning tool for troubleshooting. The way it was taught was excellent for getting though the information. For personal gain this was a very good experience. The hands on showed me a ton of new useful information. Ed Rideout was a great teacher, clear and thorough.
Rob Gaudreau, Argus Machine Co Ltd. -
“I thought he did a great job presenting the materials and how to properly and efficiently troubleshoot electrical systems. I think that I can use the information I got to help me diagnose problems I may come across at work. I learnt that a system should be analyzed and a plan made before proceeding...
Vance Gnyp, CO-OP Refinery Complex -
"I have a much deeper understanding of electrical systems. How to test equipment and find shorts which I believe will be valuable for the rest of my career."
Mahamat Moussa Cherif, Syncrude Canada -
A very thorough course that teaches the steps and thinking required to be a good troubleshooter
Steven Barleit, GCT Deltaport -
“This course was valuable in terms of learning documentation and a methodical approach to troubleshooting. It was practical and engaging and provided valuable tips and practice in implementing the method. I would have liked a little more coaching on how to divide the circuits and theory. However, after...
Craig Stephenson, BC Hydro -
“I think that after taking this course, I will become a faster and better trouble-shooter. The instructor was very well informed and came across so that I could understand it easily.”
Neil Felt, Weyerhaeuser Canada -
“I found the method of troubleshooting presented to be very helpful in solving the problems during the course. After 2 days the time to solve each problem was reduced significantly. I will try to apply this method with similar problems on the job. I found the day 5 troubleshooting board to be most...
Jeff Shewan, Skookumchuck Pulp Group -
“The instructor was knowledgeable on course content. He kept everything in informal and made it fun. Emphasized the process on how to solve problems.”
Daryl Magerl, TransAlta, TransGas -
“ Excellent content with plenty of hands-on troubleshooting and demo-circuits to use/test the techniques.”
James Froese, Instrumentation Tech, Abitibi Consolidated -
This course is amazing. I think every maintenance electrician should have the opportunity to take this course.
Jordan Brass, Syncrude -
"The contents of this course will be an invaluable asset to me and I would recommend that other technicians also take this course."
John Taylor, Ontario Power Generation -
This course is well put together. It teaches how to speed up troubleshooting by taking notes and uses fewer steps to find a problem. It is worth taking the training. Whether you have ten years or twenty, you will pick up a few things.
Carl Shonhiwa, Syncrude -
“I really enjoyed my practical class. Thank you for sharing your expertise, I hopefully will be able to implement it further into the field. Thanks.”
Sergei Martynenko, Winnipeg Airport Authority -
“The course demonstrated the importance of taking notes, which became apparent to prevent yourself from going in circles and checking equipment previously checked. Splitting the circuits into sections is something I will take away from the course and use extensively in the future. I view this as a...
Matt Goyer, Skookumchuck Pulp Group -
I strongly recommend this course to anyone that does not troubleshoot regularly or struggles with it.
James Collins, Syncrude -
"I think this was a great course. I haven't done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and he is very knowledgeable."
Andrew Sheaves, Suncor -
“The instructor did a great job, very informative, very helpful, lots of knowledge. This is one of the best courses I have ever been involved in; I learnt a lot from this experience.
Shannon Park, Corner Brook Pulp and Paper -
The course is very helpful for me to troubleshoot logically. I will recommend to other people to get this training and everyone from maintenance needs to take this course.
Hanxi Shang, Syncrude -
“This course teaches you about mental state and how it affects your attitude when trying to troubleshoot. It plays an important role in analytical thinking that not many people would realize on their own. I would recommend this course/instructor to not only electricians, but millwrights, mechanics...
Curtis Walch, Graymont -
“Instructor was very knowledgeable and the course was great. The course was very hands on which made it easier to learn.”
Blake Martel, City of Ottawa -
This course was really good. The labs got everyone thinking and gave us a different method of troubleshooting. The laptop simulater were very good. The AC labs were well built and very useful for testing and finding faults. This course is very hands on which is great.
Chris Burt, International Paper -
"This course gets your mind working so you can look at a problem in a different frame of mind."
Kirk Barron, Shell Canada -
“The course was very helpful in developing a better technique to approach troubleshooting faults, thinking more about the test you are going to perform. I would recommend this course.”
Jake Couture, Syncrude -
“This course gave me a better understanding of how to analyze problems and minimize time in troubleshooting.”
P Duncan, City of Ottawa -
“This is an excellent course to build confidence in troubleshooting, building a solid base from which to troubleshoot. The instructor, Terry Yonkheym, sets a good pace, is knowledgeable and is easy to understand.”
Stephen Sherwin, Ainsworth Engineered -
“The information was good. There was lots of hands on, which was excellent. The instructor kept things moving at a good pace. He was knowledgeable about aspects of the course material. The equipment used worked well with the troubleshooting objective. Definitely learnt something.”
Bruce Bell, Winnipeg Airport Authority -
“ Good course content and lots of hands on to solidify the theory. This course will pay for itself in two weeks”
Dion Antle, Electrical Supervisor, Kruger Pulp and Paper -
"This course was excellent overall. The equipment and tools provided were excellent. The instructor Ed Rideout, was clear and made you feel comfortable with the material."
Tyler Romanchuk, Suncor Energy -
"The course did a great job in teaching me how to approach troubleshooting a piece of equipment that I'm not familiar with. It taught techniques and provided lots of practical and hands-on practice using those techniques. The classroom exercises were all very different from each other and all were similar...
Myron Janzen, Agrium -
"This was by far the most practical electrical course I have taken so far. The instructor was excellent and very knowledgeable in his field. I wish I had taken this course 20 years ago."
Rod McColman, Shell Canada -
I enjoyed this class a lot. I liked the use of the different boards and how hands-on the class was.
Matt Hawkins, Velco -
"Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan, it makes troubleshooting the problem easier."
Martin Fleming, Irving Tissue -
"I have gained the confidence in analyzing and learning how to find a problem, by not getting my mind stuck in one spot. Just that alone has already made me better at my trade. The amount I have learned during this course would have satisfied me by the end of the second day. So, having a full five days...
Chris Bodnariuk, Tembec Industries -
“Good hands on training in a controlled setting. Trains you on an approach to troubleshooting. Proves that the importance of documenting your finding, shows how to divide and conquer the problem. Lots of different troubleshooting problems to work on so there is something for everyone.”
Russell Penson, Weyerhaeuser -
“I was very happy with the course. I learned a lot. My troubleshooting skills have improved more than what I was expecting. The teacher was awesome and very knowledgeable.”
Michael Downing, Syncrude Canada Ltd. -
This course was excellent, with relevant and relatable issues to troubleshoot. I highly recommend this course.
Jordana Peaks, Syncrude -
“I think the course was very well presented and helped emphasize the use of a meter and how to interpret the readings you get.”
Mike Funk, LP Peace Valley OSB -
"The course was good, we were shown a different way to approach problems. The instructor, Terry Yonkheym was easy to understand and follow."
Quentin Attwater, Agrium -
“Wish I had been given the opportunity to take this training years back. Learning in the classroom, rather than learning in the field, costs the company less down time. This easily pays for the training. Thanks for letting me attend. I will be promoting this to have our 9 control techs take the training.”
George Fischer, TransGas -
This course taught valuable skills that can apply to everyday work. Documentation, deductive/inductive reasoning, and other key points will help me in the future for the repair/ maintenance of any electrical system. I would recommend most industrial (or any) electrician take this course as you will leave...
Trystan Briggs, Global Container Terminals -
"Excellent course. The content and the instructor exceeded my expectations, I have new tools in my toolbox. Most importantly, a new way of thinking. How to come to an issue? How to gather "helpful" info? How to zero in on the problem? The hands on was an invaluable learning tool."
Christian Wells, Agrium -
"Very good tips on how to break down a problem into manageable steps. And on eliminating problem areas to break down problems. Good teaching."
Karsten Harms, Agrium -
“Very good training, very much like back to the trade school. Best training I have been on in a long time. It really helped with logical process for troubleshooting. Example, more analysis less testing.”
Drew Cameron, City of Ottawa. -
"This course will pay for itself by the time I repair my first piece of equipment. Ed Rideout is an excellent instructor with a lot of actual hands on experience. Top guy, top course. Material was clear and relevant."
Joe Van Niekerk, Suncor -
“Course overall is very good. A lot of good, on topic information. Very beneficial to anyone having to troubleshoot systems. The instructor was excellent. Very versed at delivering the information at an in depth but widely understood method. His knowledge with the process of troubleshooting is very...
Dave McDonald, Canada Training Group -
“I personally enjoyed this course. It helps me a lot when troubleshooting any electrical system. How to break down a circuit and where to pinpoint a problem, it was challenging at times, but that's the valuable part of the course. It really makes you think. The instructor was very informative and knowledgeable...
Alex Hansen, Syncrude Canada Ltd. -
I found this course to be very beneficial. The hands-on test panels were useful exercises, and our instructor David was very helpful and knowledgeable. The course content is practical and can apply to my day-to-day work. It is important to refresh your troubleshooting skills frequently using these courses.
Shea Goodwin, Syncrude -
"This course was very informative and interesting. Good information which is reinforced by the hands on practice provided."
Dean Burant, Ontario Power Generation -
“The course was challenging and effective in teaching the intended skills. As long as one keeps in mind its intent which is to focus on a troubleshooting system rather than the particular equipment, I think anyone would find it an excellent learning experience.”
Peter Pavich, Weyerhaeuser Canada -
I enjoyed the course. It refreshed things that I have not had to troubleshoot in a long time. I will recommend this course to everyone in my shop. Thanks for the knowledge Joe Kiceniuk.
Scott Felton, SaskPower -
“I thoroughly enjoyed this course. It had lots of hands on exercises, which is the best way to learn. Ed Rideout was very knowledgeable and obviously had a ton of practical experience. Great instructor!”
Dan Rogers, Newfoundland Power -
Practicing with the multimeter, using volts plus ohms, was very helpful. We use this tool often, and this course strengthens our troubleshooting skills. Also, good practice with wiring diagrams, switches, etc., that we may need to understand how some completed water systems work.
Travis Jensen, EDS Pumps & Water Treatment -
“This course was very beneficial, learning and brushing up on old skills. The testing boards/equipment is all set up very well. I would certainly suggest this to any and all colleagues. Two thumbs up.”
Marris Romaniuk, Syncrude Canada -
I found the course to be well laid out and well paced. Instructors were very knowledgeable about the material. The labs were hands-on, with lots of testing and troubleshooting. The instructor was willing to help out and point you in the right direction if you had any problems. I highly recommend this...
Scott Hay, International Paper -
"Terry Yonkheym was very patient with our lack of technical "expertise". This was a good course to show us methods to practice in future activities to analyze and plan a method to put into practice."
Scott Cooke, Agrium -
Deductive reasoning is a really good course to help learn troubleshooting of electrical systems. It helped give me the proper mindset needed to look, evaluate, narrow down the issue, solve and then repair them. The course also helped give me more confidence dealing with electrical systems.
Zachary Lee, EDS Pumps & Water Treatment -
The course was pretty good. I liked the different board setups with the switches to creat troubleshooting problems. The instructor shared some great troubleshooting techniques that I will try in the field. The truth tables he showed us how to we were a great way to become familiar with how the circuits...
Cody Ryan, Syncrude -
“I found that I should be able to find faults much, much faster now. Thank you tremendously.”
G. Armstead, Co-Op Refinery Complex -
"This is an excellent course. I learned a lot of valuable information, especially regarding the application of thinking and learning patterns. Draw out your problem area and focus on the underlying issue."
Steven Crane, Substation Electrician, Newfoundland Power -
“ Excellent, an invaluable troubleshooting tool.”
Jim King, Electrician, Williams Operating Corp -
“ Very effective and efficient way of how to solve a problem…from start to finish”
Craig Knee, Electrical Maintenance, Newfoundland Power -
I found that the course was good and it made me think about narrowing down the problem and planning it out before starting my troubleshooting. I liked the fact it was a small class ad it was easier to get help if you needed it.
Blaine Romanovich, Imperial Oil -
“The instructor was extremely helpful, knowledgeable, friendly and understanding of the student’s different levels of experience. The course was probably one of the best I've done to date. I feel more confident when approaching equipment to repair with either experience or little experience working...
Philip Roberts, Corner Brook Pulp and Paper
| Day 1 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 2 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 3 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 4 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
| Day 5 | |
|---|---|
| Start Time, Introduction | 08:00 - 10:00 am |
| Morning Break | 10:00 - 10:15 am |
| Class Time | 10:15 - 12:00 pm |
| Lunch Time | 12:00 - 01:00 pm |
| Class Time, Followed by Afternoon Break | 01:00 - 03:00 pm |
| Class time, End Time | 03:15 - 04:30 pm |
