Analytically Troubleshoot Complex Electrical Systems with Deductive Reasoning

“This course made me look at the big picture, then find my way to the problem faster by not doing unnecessary testing and checks. Having to write a bubble around the problem area made it easy to reason and test my way through to find the problem quicker and easier.”

“ Excellent content with plenty of hands-on troubleshooting and demo-circuits to use/test the techniques.”

Course was beneficial in that it shows if you take a complex problem and break it down, document the information you have and come up with a plan it makes troubleshooting the problem easier. Instructor, Joe Kiceniuk was knowledgeable and conveyed the intent of the course.

“Very good to think of troubleshooting in a more effective manner and safer to record results and findings for information sharing’s and recording. WebCAT will send all people to course in electrical field.”

"This was another amazing course! It is always good and informative when you learn doing hands on. The instructor paced it out perfect to learn the proper steps to troubleshooting circuits. It was very clear and understandable. The circuit boards that were used were well put together and the instructor...

“The course demonstrated the importance of taking notes, which became apparent to prevent yourself from going in circles and checking equipment previously checked. Splitting the circuits into sections is something I will take away from the course and use extensively in the future. I view this as a...

“I think that after taking this course, I will become a faster and better trouble-shooter. The instructor was very well informed and came across so that I could understand it easily.”

“I found the course and the instructor challenged me in ways that revealed my weaknesses and provided the skills and system to overcome them. Well worth it!”

“The course was very helpful in developing a better technique to approach troubleshooting faults, thinking more about the test you are going to perform. I would recommend this course.”

"I liked this course as there were good fault/circuit boards to work on. I liked the heater simulator as it related to a lot of what I would do on a regular troubleshooting day. (A lot of propane furnaces, which are similar) Also, the timing circuit was great, a lot of knowledge came out of that one...

Excellent course, Joe Kiceniuk did a great job presenting the material. This was a very good refresher for those of us who have experience troubleshooting electrical/electronics and excellent foundation for those us who did not.

"Terry Yonkheym was very patient with our lack of technical "expertise". This was a good course to show us methods to practice in future activities to analyze and plan a method to put into practice."

“I found this instructor to be very knowledgeable and engaging. He presented the course material in an organized manner, making it easy to follow. The concepts presented will be of great benefit to troubleshooting. I would recommend this course and instructor.”

“The instructor was extremely helpful, knowledgeable, friendly and understanding of the student’s different levels of experience. The course was probably one of the best I've done to date. I feel more confident when approaching equipment to repair with either experience or little experience working...

"This course is an excellent tool for anyone who will be doing troubleshooting on equipment or a plant."

"The best off-site training I have been to..."

“I would recommend this course to my co-workers. I learnt how to document everything and how to approach and solve problems in a different way.”

“This course was a great eye opener on how planning before troubleshooting, will save you a lot of pain and time. As anew worker to the industrial workplace it is a great way to boost my troubleshooting skills. The instructor was great and made sure we all got the points before we moved on and gave...

“Wish I had been given the opportunity to take this training years back. Learning in the classroom, rather than learning in the field, costs the company less down time. This easily pays for the training. Thanks for letting me attend. I will be promoting this to have our 9 control techs take the training.”

“My troubleshooting skills are better after finding a method to break apart electrical problems. This course shows you efficient ways to analyze information and plan tests.”

“This is an excellent course for giving troubleshooting procedure. Shows how to breakdown and analyze a problem so with minimal tests you are able to find the problem. The instructor, Terry Yonkheym was very knowledgeable and has extensive knowledge in the troubleshooting and electrical systems. Recommended...

“ Documentation is the key to successful troubleshooting. Excellent job! I will be recommending to my supervisor that the other techs take this training”

This course is amazing. I think every maintenance electrician should have the opportunity to take this course.

I believe the course was very helpful in helping me with my troubleshooting skills and a refresher to help with what I may have been rusty. The instructor kept the mood light and entertaining to keep an enjoyable learning environment.

"I enjoyed the troubleshooting and especially the methodology"

"I have a much deeper understanding of electrical systems. How to test equipment and find shorts which I believe will be valuable for the rest of my career."

“The instructor was knowledgeable about the content of the course, which helps explaining how to dissect and troubleshooting electrical problems and prints. This course is a valuable asset. It's provided knowledge on how to become quicker and more efficient at recognizing the problem in an electrical...

“This course was very beneficial in helping you to think about how to breakdown problems to reduce troubleshooting time. The idea of documenting everything so that others can pick up where you left off will help with cross shift issues.”

“This course helps to show how to focus on the problem and how to narrow down where in your circuit the fault is. The instructor was helpful in showing how to prove you have located the fault through testing. This will be helpful in my work on board HMC ships and submarines.”

I think the course was useful because it taught me how to plan my troubleshooting. It was a lot of hands on tasks which was good. It gave me a lot of testing experience and the ability to experiment, going about problems in a different way. The instructor, Terry Yonkheym was knowledgeable and kept the...

“The most useful and helpful electrical course I've ever done with Syncrude. Every electrician should take this course at some point in their career. Makes you think about the problem on a larger scale, then narrow down that your testing area.”

“Was a good course. Enjoyed the challenges of troubleshooting with a different method. Would highly recommend.”

"I believe this course will help decrease downtime if we document, analyze and have a plan before we start arc testing."

Although troubleshooting is very complex, I believe practice makes it better, and this course gives the essentials to become more confident and tackle any issues

“The instructor Ed Rideout, presented the course content in a clear efficient manner. New troubleshooting techniques were well presented and received. By the end of the course I had noticed overall improvement in circuit troubleshooting ability.”

“ If you want everyone playing on the same team to work correctly and in an efficient manner, do this training”

"Thought the course was very informative. It taught extra ways of thinking to use for problems. The instructor, Ed Rideout was very experienced and showed poise when asked to go over/show different ways of explaining a problem to the class."

“He was amazing from the beginning till the end for his in-depth knowledge of the course materials. He speaks in a tone that could be understood. If you call his attention on any topic, he spent time with you and made sure you got it. I loved the course.”

"Great instruction, I learnt a lot of troubleshooting skills. It was a very informative course!!"

“The course was very effectively laid out and the use of the training aids made the course much easier to stay engaged. The instructor was very knowledgeable and was able to steer you in the proper direction without making you feel stupid. Excellent course overall.”

The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area.

“This was a really good course and instructor(Ed Rideout). I found great improvement in troubleshooting procedures and documentation. It also reduced number of steps to find faults by 50% to 75% (more efficient). I recognized different ways to troubleshoot (both open circuits and short circuits). I...

I found that the course was good and it made me think about narrowing down the problem and planning it out before starting my troubleshooting. I liked the fact it was a small class ad it was easier to get help if you needed it.

The course would be highly beneficial to electricians, whether they are brand new or have been in the trade for years.

“I thought the course was very well done. I liked the hands-on approach. The instructor was very knowledgeable. I would recommend to coworkers. We work on generator systems, kitchen equipment, industrial, overhead crane VFD’s, HVAC Systems on the base, overhead doors, fire pump diesel and electric.”

“I thoroughly enjoyed this course. It had lots of hands on exercises, which is the best way to learn. Ed Rideout was very knowledgeable and obviously had a ton of practical experience. Great instructor!”

“This was a well paired course with plenty of time and exercises to complete, very knowledgeable instruction for planning.”

This is a good course for learning and practicing the fundamentals of electrical troubleshooting, I wish I had done something like this earlier in my industrial career. The scope of the course has lots of applications throughout the industry and Joe clearly has a lot of knowledge and experience in the...

“I fully enjoyed the course and I would highly rate this course for the rest of my coworkers. The equipment was excellent and there was a lot of troubleshooting areas which were great.”

“This course was a great learning tool and it's hard at times but it was great, good job.”

“I personally enjoyed this course. It helps me a lot when troubleshooting any electrical system. How to break down a circuit and where to pinpoint a problem, it was challenging at times, but that's the valuable part of the course. It really makes you think. The instructor was very informative and knowledgeable...

“Very knowledgeable instructor with a good attitude explains the hazard material thoroughly. The course teaches you an analytical approach for problem solving that can be applied basically to everything in life, recommended to everyone.”

"This course was good and definitely changed my thought process. The hands on/practical portion I found to be the most effective. The computer programs were also very effective."

“I think that most of the materials presented were a great exercise in practicing trouble shooting skills.”

“Course was very good, challenging and informative.”

“Course was very good, definitely gave me another way to troubleshoot problems and make sure I document everything. Had very good examples and hands on was awesome, better than looking at a Power Point all day.”

“ How to analyze, document and test efficiently... this course is for anyone who works on electrical systems.”

HATCES “I would recommend this course for anyone who was looking to upgrade or start on their troubleshooting knowledge. The structured system taught is a very helpful tool to help pinpoint the problem efficiently. The instructor is very knowledgeable and will help you along without pointing out the...

“This was an excellent course with a great layout of the material. It starts with a learning process of systematically breaking down the circuits to narrow down the focus area. By doing this, you have a smaller focus area and less testing, making you more efficient. Also learning the importance of...

"The instructor, Terry Yonkheym was very knowledgeable and came across well wth his presentation. He was very good at explaining the problems encountered and what to look for. Also, explained this course was about "how" to troubleshoot with the 5 step system. This technique should help to figure out...

“I learnt more than I thought I would have learnt. I’ve learned that having more information and being organized is the key to the problem solving. Having a place to start is better than staring at the wall. The instructor was informative and explained things so I could understand them. Definitely...

"The course did a great job in teaching me how to approach troubleshooting a piece of equipment that I'm not familiar with. It taught techniques and provided lots of practical and hands-on practice using those techniques. The classroom exercises were all very different from each other and all were similar...

“ Very effective and efficient way of how to solve a problem…from start to finish”

“I would recommend this course to all electrical workers. This course helps you go through the process on what and how to troubleshoot electrical systems. I believe that this would help people troubleshoot electrical problems faster.”

I enjoyed this class a lot. I liked the use of the different boards and how hands-on the class was.

“Very good course. I would recommend to my coworkers if they felt they needed to improve their troubleshooting skills, or develop proper skills. This course will take them to where they would want to be. This course had given me valuable skills and knowledge to make my job as a maintenance electrician...

“Enforced the importance of good documentation, know what to expect from meter readings before the readings, understanding the problem, get all the available info, if stuck on a problem, take a short break.”

“ Good course content and lots of hands on to solidify the theory. This course will pay for itself in two weeks”

“Had a good time learning about troubleshooting. The instructor was good and answered all of my questions. He showed us how and where to begin troubleshooting so we didn’t have to go through the whole circuit. I would tell anyone to take this course as it was very helpful.”

“The instructor explained the material very well; he was very knowledgeable of the equipment, material and software. He was able to break down problems to a level anyone could understand. I noticed improvement day to day in my troubleshooting abilities.”

“The instructor was very knowledgeable in troubleshooting and course content very interesting and worthwhile course.”

"Joe Kicenuik left lots of time to review all the classroom material. He was very helpful in answering any questions and was effective in explaining what troubleshooting techniques work best for each particular problem. This course will improve your way of approaching future problems in your job field."

"This is the first time I have been trained in a step by step approach to troubleshooting. I feel, this will make future troubleshooting and breakdown issues in the future a lot safer and problem solving a lot easier. Increased production, increased safety means...WIN, WIN!!"

“The instructor was very knowledgeable and well prepared. He used real time examples to illustrate points. He kept the flow going not allowing us to get side tracked from our goals. Each day started with a review and reinforced course objectives. A great course, highly recommend it.”

“The instructor was very knowledgeable, able to convey the message to the students so they understood. Hands on problem were similar to real-world problems, good layered track approach didn't intimidate students. Gave students confidence to take a good approach to troubleshooting.”

“The course will help me a lot in troubleshooting. It made me learn to troubleshoot quicker and able to split the problem in half the time. The instructor was really good at what he teaches and that made the course better. Thanks.”

"The hands on work was well organized and the computer word was a nice change from the norm, both of which made you think. This is a must have course for technologists."

The props/test equipment makes it easier to understand and learn. Computer apps were an interesting challenge. Even with years of experience, it is helpful to see troubleshooting from another structured perspective.

“I really enjoyed my practical class. Thank you for sharing your expertise, I hopefully will be able to implement it further into the field. Thanks.”

Although I experience many similar troubleshooting scenarios at work, this course helps develop the proper way. Planning, diagrams and a proper course of action that could help me be more effective in the field. I found the last few days interesting as well as being related to electronic systems, some...

"The course was good, we were shown a different way to approach problems. The instructor, Terry Yonkheym was easy to understand and follow."

“ A good variety of content, and a well informed and open instructor. I will be teaching this method amongst my apprentices and co-workers.”

“Using logic and better testing (meter) techniques, I am now a much more effective and efficient trouble-shooter.”

“Everything was great; this course will help me very much to troubleshoot better.”

“I thought this course was a great approach to improving troubleshooting skills. Ed Rideout did a great job instructing, was very knowledgeable and easy to understand. I could see my skills improving as the week went on. The test sets used for the course were great, as well as the software. All in...

"I liked this class a lot. I liked the use of the different boards and how hands on the class was. The instructor, Joe Kiceniuk was very knowledgeable and clear on his points."

"The props and test equipment make it easier to understand and learn. Computer apps were an interesting challenge. Even with a lot of years experience it is helpful to see troubleshooting from another structured perspective."

"This course will pay for itself by the time I repair my first piece of equipment. Ed Rideout is an excellent instructor with a lot of actual hands on experience. Top guy, top course. Material was clear and relevant."

"Excellent course. The content and the instructor exceeded my expectations, I have new tools in my toolbox. Most importantly, a new way of thinking. How to come to an issue? How to gather "helpful" info? How to zero in on the problem? The hands on was an invaluable learning tool."

"This course gets your mind working so you can look at a problem in a different frame of mind."

“I found the method of troubleshooting presented to be very helpful in solving the problems during the course. After 2 days the time to solve each problem was reduced significantly. I will try to apply this method with similar problems on the job. I found the day 5 troubleshooting board to be most...

“Interesting course, I enjoyed it.”

"Very good. Good amount of hands on mixed with a good amount of theory. The workload was perfect, any more would have been rushed or not understood by the end of the day. My brain was tired. Any less would not have forced me to push myself. The hands on laptops were perfect."

“This course helps to improve troubleshooting skills by starting with the basics. Shows the importance of documentation for helping you and your coworkers. By planning your testing, you will be more efficient. Course was thorough and well instructed. The instructor made sure everyone was at the same...

“This course teaches you about mental state and how it affects your attitude when trying to troubleshoot. It plays an important role in analytical thinking that not many people would realize on their own. I would recommend this course/instructor to not only electricians, but millwrights, mechanics...

“Course overall is very good. A lot of good, on topic information. Very beneficial to anyone having to troubleshoot systems. The instructor was excellent. Very versed at delivering the information at an in depth but widely understood method. His knowledge with the process of troubleshooting is very...

“This course was very informative and makes you think outside the box. It was challenging troubleshooting. The instructor was knowledgeable and showed you safe troubleshooting techniques. It was a positive atmosphere, effective meter placement, reduced troubleshooting times, visual troubleshooting...

“ Excellent, an invaluable troubleshooting tool.”

“The information was good. There was lots of hands on, which was excellent. The instructor kept things moving at a good pace. He was knowledgeable about aspects of the course material. The equipment used worked well with the troubleshooting objective. Definitely learnt something.”