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This three-day program is designed for electrical troubleshooters and is guaranteed to improve their troubleshooting processes and significantly reduce downtime costs. 


We have distilled our 5-day course down to an essential masterclass over 3 days with a max class size of 5 (Down from 8). You will have direct video and audio communication between yourself and the instructor and other attendees at all times.

 

This system is a product of over 30 years of refined development. Thousands of electrical professionals from every industry in the world have attended, and the testimonials speak for themselves. Based on Canada Training Group's proprietary Analytical Electrical Troubleshooting TM methodology, this program will greatly challenge experienced troubleshooters in their skills and their preconceptions but is also flexible enough to develop strong fundamental processes in newer troubleshooters.


They do not teach this methodology in university or technical college, as you cannot begin to appreciate and fully understand it until you are already a credentialed electrical professional. Any troubleshooter determined to improve their game will be able to apply our Analytical Electrical Troubleshooting TM methodology to electrical and other systems, collectively saving hundreds of thousands of dollars of downtime during the career of the successful participant. 


It is easy to troubleshoot a familiar system but what happens when they are presented with something they have never experienced? When we watch these troubleshooters in slow motion on an unfamiliar problem, we see that more than half of their testing is wasted because they do not use a logical, analytical, planned approach. Hours, and sometimes days, drag on before faults are found. Our experience shows that we can improve the skills of experienced troubleshooters 25%, 200-300% in others and immeasurably for some. This translates into major reductions in unplanned downtime. 


Learn the mental processes used to best solve technical problems with engaging and sometimes infuriating projects and systems!


This course will give your troubleshooters the logic roadmap that can be successfully applied to any problem, even mechanical or coding. With a large array of electrical, electronic and other simulators we create problems that require troubleshooters to engage the parts of their brains that are used during ALL troubleshooting situations. To drill this into your troubleshooters we provide them with an unlimited amount of real life problems and as they gain mastery they slowly and then quickly increase their speed and accuracy. 


Just like an NBA shooting coach or a PGA swing coach, we start right at the basics to make sure nothing is missed and then we guide them through an escalating series of increasingly complex problems. At critical milestones, we give your troubleshooters innovative tools and concepts that significantly accelerate their troubleshooting speed and accuracy, resulting in huge gains in their confidence to solve complex industrial problems correctly in record time!


A major outcome from this training will be a huge increase in job satisfaction. Your troubleshooters will be keenly aware of their increased competence and feel capable of extraordinary achievement. The natural result is a dramatic increase in productivity; your people will see the impact of a job well done and will want to do more. 



Who should attend: Electricians, Instrumentation Mechanics, Technicians, and any other worker who must be relied on to quickly and accurately diagnose and fix electrical systems.

You will be able to: Significantly reduce electrical equipment downtime by rigorously applying our proprietary troubleshooting process.

Unfortunately, this course does not currently have any upcoming dates.
Yet, if you're interested in it, please chat with our sales team
or fill out a quote request so we can get one scheduled in your area.

  • Robbie Bath, Corner Brook Pulp and Paper
    “This course was a great eye opener on how planning before troubleshooting, will save you a lot of pain and time. As anew worker to the industrial workplace it is a great way to boost my troubleshooting skills. The instructor was great and made sure we all got the points before we moved on and gave...
  • Wade Harrogate, Maintenance Supervisor, Molson Breweries
    “ I enjoyed it. It was very mixed. You were not overdoing just one aspect but always covering something new. I like the troubleshooting tools…thinking, observing, analysis, then test!”
  • Wayne Geizer, Department of National Defense
    “Course was very good, challenging and informative.”
  • G. Armstead, Co-Op Refinery Complex
    “I found that I should be able to find faults much, much faster now. Thank you tremendously.”
  • Roch Lavergne, Norbord
    “Very fun course with a wide variety of equipment. Good practice for troubleshooting, unfamiliar equipment also good practice for using your logic for solving unknown electrical problems. The instructor was very helpful and made the course very interesting.”

Course topics

I. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE

Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.

II. PREPARE TO TROUBLESHOOT

Objective: Develop preparatory skills.

III. ANALYZE THE FAULTED SYSTEM

Objective: Use a systematic process to localize the problem.

View all topics

I. TROUBLESHOOT USING AN ANALYTICAL PROCEDURE

Objective: Troubleshoot an electrical circuit or system following a logical, structured procedure.

  • Describe Analytical Thinking
  • Apply Convergent Thinking Skills
  • Apply Divergent Thinking Skills
  • Apply Deductive Reasoning Skills
  • Apply Inductive Reasoning Skills
  • Develop an Analytical Troubleshooting Procedure
  • Develop an Analytical Electrical Troubleshooting Procedure

II. PREPARE TO TROUBLESHOOT

Objective: Develop preparatory skills.

  • Gather Data
  • Make Factual Observations
  • Select Troubleshooting Tools

III. ANALYZE THE FAULTED SYSTEM

Objective: Use a systematic process to localize the problem.

  • Deduce Fault Type
  • Deduce Location

IV. PLAN YOUR TROUBLESHOOTING APPROACH

Objective: Use both empirical and inferred data to plan your steps.

  • Evaluate Hazards
  • Select Starting Point
  • Plan Minimum Troubleshooting Steps
  • Deduce Test Results

V. TROUBLESHOOT THE SYSTEM

Objective: Apply a non-redundant series of tests supported with documentation of the process.

  • Control Hazards
  • Conduct Tests
  • Record Tests and Results

VI. INTERPRET DATA

Objective: Utilize results of troubleshooting to both fix the current problem but to also deduce root cause.

  • Evaluate Test Results
  • Adjust Troubleshooting Approach
  • Identify Cause of Failure

VII. TROUBLESHOOT DC SYSTEM PROBLEMS

Objective: Apply analytical electrical troubleshooting procedure to dc circuits.

  • Open Circuits
  • Short Circuits
  • Voltage Drops
  • Grounded Circuits
  • Crossed Circuits

VIII. TROUBLESHOOT SINGLE PHASE SYSTEM PROBLEMS

Objective: Apply analytical electrical troubleshooting procedure to single-phase circuits.

  • Open Circuits
  • Short Circuits
  • Grounded Circuits
  • Crossed Circuits

IX. TROUBLESHOOT THREE PHASE MOTOR CIRCUIT PROBLEMS

Objective: Apply analytical electrical troubleshooting procedure to three-phase motor circuits.

  • Open Circuits
  • Short Circuits
  • Grounded Circuits
  • Crossed Circuits

X. TROUBLESHOOT ELECTRICAL CONTROL SYSTEM PROBLEMS

Objective: Apply analytical electrical troubleshooting procedure to electrical control circuits.

  • Open Circuits
  • Short Circuits
  • Grounded Circuits
  • Crossed Circuits

XI. TROUBLESHOOT UNKNOWN SYSTEM PROBLEMS

Objective: Apply analytical electrical troubleshooting procedure to unknown systems

  • What is Known
  • What is Unknown
  • Applying the Process

XII. CONCLUSION

Objective: Conclude course and evaluate troubleshooting skill progression in both speed and accuracy.

  • Evaluation of Learned Skills
  • Review of Course Goals
  • Joe Kiceniuk

    Years of Experience
    57

    Joe Kiceniuk was educated at University of Alberta and University of British Columbia and has technical training in electronics with over 40 years experience in electronic circuit construction, troubleshooting and service. Joe has a working knowledge of multiple programming languages and extensive experience with quality control in analytical systems. He has designed and built equipment and is the...

    • Stephen Young, Shell Canada
      "Joe Kiceniuk is very knowledgeable and very personable. He is a very good instructor."
    • Dharamvir Singh Bariana, Global Container
      Joe Kiceniuk is a good instructor. He is up to date on his knowledge and is easy to work with.
    • Justin Lynch, Syncrude Canada
      "Joe was very helpful and very good at explaining how the system worked."
    See Joe Kiceniuk CV
  • Wayne Jeffrey

    Years of Experience
    43

    Wayne joined Canada Training Group with over 40 years of knowledge and experience in the Electrical and Instrumentation industry. As a Master Electrician and Journeyman Instrument Mechanic, Wayne offers a unique perspective to training that provides solid theory with practical applications gained through years of work in the industry. Wayne’s oilfield and agriculture experience encompasses maintenance...

    • Andrew Kazmirchuk, City of Ottawa
      Wayne is a wonderful instructor. He explains concepts well and draws from his personal career experience to give us real world examples.
    • Hassan Mahmood, BTHC
      Wayne has a strong background in electrical knowledge, he is well aware of electrical codes and standards and explains everything very well.
    • Craig Cowie, Alberta Newprint Company
      Wayne was very knowledgeable and helpful in explaining the course material.
    See Wayne Jeffrey CV
  • Dave Cox

    Years of Experience
    45

    Dave began his career in commercial high rises in Calgary. He then spent time working industrial oilfield maintenance electrical in Alberta followed by General Motors in Oshawa Ontario, Koch fertilizer and Husky Oil in Manitoba, Baffin Island at an iron ore mine and commissioning in the Alberta oildsands sector.Dave is also an avid whitewater rafting professional, and has served as a guide in Ontario...

    • James Collins, Syncrude
      Dave was very knowledgeable in all aspects of the course. He explained every assignment clearly so no one was confused.
    • Heinrich Penner, Lode King
      Dave was polite and willing to answer any and all questions that came up. He was also very knowledgeable in everything electrical.
    • Scott Hay, International Paper
      The instructor was willing to help out and point you in the right direction if you had any problems. I highly recommend this course.
    See Dave Cox CV
  • Edward Rideout

    Years of Experience
    56

    Ed Rideout has been involved with the electrical field in many ways for nearly 54 years. His electrical experience started when he was just out of vocational school and was hired as the sole electrician at a local fish plant in charge of six fishing trawlers, a power house and a fish plant facility. In 1975 Ed went on to work with Nova Scotia Power, first as an apprentice electrician in a generating...

    • Paul Berriault, Mosaic Potash
      “Ed was very knowledgeable and easy to approach. Kept the course interesting, keep up the good work. Ed needs a raise.”
    • Phil Aitken, Cummins
      Ed is a great instructor. He is very knowledgeable and is a fan of real-world, on-the-job experience. He is very thorough and passionate about sharing his knowledge and experience. He takes great care to ensure you will understand and absorb all the course material.
    • Corey King, Suncor
      "Ed Rideout was an excellent instructor. He was very knowledgeable, informative and answered all our questions. I would recommend the course, Maintaining and Testing Low and Medium Voltage Circuit Breakers to other tradesmen."
    See Edward Rideout CV
  • Jim Roberts

    Years of Experience
    45

    Jim Roberts brings over 43 years of experience in the electrical field. A graduate from the Georgian College Electrical Engineering program, he started his career at Toronto Hydro Electrical Systems as a High Voltage Underground Cable Fault Technician then proceeded to Toronto Transit Commission where he obtained his red seal 309A electrical license and became a Maintenance/Construction Electrician...

    • Conrad Castillo, Littelfuse Startco
      The instructor; Jim Roberts did very well. He was very thorough and entertaining in the course. Jim was also able to keep my attention and kept me engaged in this course. Thanks Jim!”
    • Salman Afzal, Syncrude Canada
      “Jim Roberts is a really good instructor; he explained everything in detail and explained the hazards of switching electrical equipment. He has shown us the safest way of switching and what to look for when switching. I would recommend Jim because he is experienced and very safe and he knows the stuff...
    • Chue Yee Vang, Cummins
      This instructor has a lot of credentials and is very knowledgeable in various types of electrical components. He was able to apply to work-related experiences for us to get a better understanding.
    See Jim Roberts CV
  • The course would be highly beneficial to electricians, whether they are brand new or have been in the trade for years.

    Matthew Storkson, Resolute Forest Products
  • "The instructor, Terry Yonkheym was very knowledgeable and came across well wth his presentation. He was very good at explaining the problems encountered and what to look for. Also, explained this course was about "how" to troubleshoot with the 5 step system. This technique should help to figure out...

    Rob Lefebvre, Agrium
  • “I would recommend this course to my co-workers. I learnt how to document everything and how to approach and solve problems in a different way.”

    Kris Samociuk, City of Ottawa
  • "I have a much deeper understanding of electrical systems. How to test equipment and find shorts which I believe will be valuable for the rest of my career."

    Mahamat Moussa Cherif, Syncrude Canada
  • “This course was a great eye opener on how planning before troubleshooting, will save you a lot of pain and time. As anew worker to the industrial workplace it is a great way to boost my troubleshooting skills. The instructor was great and made sure we all got the points before we moved on and gave...

    Robbie Bath, Corner Brook Pulp and Paper
  • The course was very informative and taught us a good way on how to troubleshoot. The teacher, Terry Yonkheym was good at getting his points across and always had time for each person.

    Dave Smale, Agrium
  • I enjoyed this class a lot. I liked the use of the different boards and how hands-on the class was.

    Matt Hawkins, Velco
  • "I gained the ability to take my troubleshooting to the next level by doing it faster and safer. I believe I have the ability to troubleshoot any problem by applying the steps that I learned in this course."

    Dustin Kavanagh, Husky Energy
  • “ I enjoyed it. It was very mixed. You were not overdoing just one aspect but always covering something new. I like the troubleshooting tools…thinking, observing, analysis, then test!”

    Wade Harrogate, Maintenance Supervisor, Molson Breweries
  • “This course made me look at the big picture, then find my way to the problem faster by not doing unnecessary testing and checks. Having to write a bubble around the problem area made it easy to reason and test my way through to find the problem quicker and easier.”

    Jeff S., Co-Op Refinery Complex
  • “ Very effective and efficient way of how to solve a problem…from start to finish”

    Craig Knee, Electrical Maintenance, Newfoundland Power
  • “This was a really good course and instructor(Ed Rideout). I found great improvement in troubleshooting procedures and documentation. It also reduced number of steps to find faults by 50% to 75% (more efficient). I recognized different ways to troubleshoot (both open circuits and short circuits). I...

    Tony Cranford, Newfoundland Power
  • “This was a well paired course with plenty of time and exercises to complete, very knowledgeable instruction for planning.”

    Andrew Luxton, LP Peace Valley OSB
  • “This course is the best I've ever done. Lots of hands-on which is the best and fastest way to learn. This course is making me feel more comfortable in troubleshooting; the instructor was a great teacher and a nice person.”

    Darren Buckle, Corner Brook Pulp and Paper
  • “Using logic and better testing (meter) techniques, I am now a much more effective and efficient trouble-shooter.”

    Colin Lynn, Co-Op Refinery Complex
  • “Good hands on training in a controlled setting. Trains you on an approach to troubleshooting. Proves that the importance of documenting your finding, shows how to divide and conquer the problem. Lots of different troubleshooting problems to work on so there is something for everyone.”

    Russell Penson, Weyerhaeuser
  • “The instructor was very knowledgeable and well prepared. He used real time examples to illustrate points. He kept the flow going not allowing us to get side tracked from our goals. Each day started with a review and reinforced course objectives. A great course, highly recommend it.”

    Kent Strong, Syncrude Canada Ltd.
  • “This was a very good course that I will recommend to other electricians that I work with. The instructor was very personable and knowledgeable. This course helped me to analyze and understand circuits that I will come across without seeing them beforehand.”

    Aaron Belanger, Syncrude Canada Ltd.
  • “ How to analyze, document and test efficiently... this course is for anyone who works on electrical systems.”

    Michael Irving, Maintenance Electrician, Shell Canada
  • "This course was excellent overall. The equipment and tools provided were excellent. The instructor Ed Rideout, was clear and made you feel comfortable with the material."

    Tyler Romanchuk, Suncor Energy
  • "This was by far the most practical electrical course I have taken so far. The instructor was excellent and very knowledgeable in his field. I wish I had taken this course 20 years ago."

    Rod McColman, Shell Canada
  • "The course did a great job in teaching me how to approach troubleshooting a piece of equipment that I'm not familiar with. It taught techniques and provided lots of practical and hands-on practice using those techniques. The classroom exercises were all very different from each other and all were similar...

    Myron Janzen, Agrium
  • “The course was very helpful in developing a better technique to approach troubleshooting faults, thinking more about the test you are going to perform. I would recommend this course.”

    Jake Couture, Syncrude
  • “I found the method of troubleshooting presented to be very helpful in solving the problems during the course. After 2 days the time to solve each problem was reduced significantly. I will try to apply this method with similar problems on the job. I found the day 5 troubleshooting board to be most...

    Jeff Shewan, Skookumchuck Pulp Group
  • “The instructor Ed Rideout, presented the course content in a clear efficient manner. New troubleshooting techniques were well presented and received. By the end of the course I had noticed overall improvement in circuit troubleshooting ability.”

    Brent Green, Newfoundland Power
  • “Great course and instructor was great. Will use to help analyze and troubleshoot issues in antenna systems that I work on.”

    Fred Dollivier, Department of National Defense
  • "This course was good and definitely changed my thought process. The hands on/practical portion I found to be the most effective. The computer programs were also very effective."

    Jeff Henderson, Pengrowth Energy Corp.
  • “The information was good. There was lots of hands on, which was excellent. The instructor kept things moving at a good pace. He was knowledgeable about aspects of the course material. The equipment used worked well with the troubleshooting objective. Definitely learnt something.”

    Bruce Bell, Winnipeg Airport Authority
  • "This course gets your mind working so you can look at a problem in a different frame of mind."

    Kirk Barron, Shell Canada
  • “ Excellent, an invaluable troubleshooting tool.”

    Jim King, Electrician, Williams Operating Corp
  • "The course was good, we were shown a different way to approach problems. The instructor, Terry Yonkheym was easy to understand and follow."

    Quentin Attwater, Agrium
  • “This course teaches you about mental state and how it affects your attitude when trying to troubleshoot. It plays an important role in analytical thinking that not many people would realize on their own. I would recommend this course/instructor to not only electricians, but millwrights, mechanics...

    Curtis Walch, Graymont
  • “He was amazing from the beginning till the end for his in-depth knowledge of the course materials. He speaks in a tone that could be understood. If you call his attention on any topic, he spent time with you and made sure you got it. I loved the course.”

    Johnny Quayson, Syncrude
  • Although troubleshooting is very complex, I believe practice makes it better, and this course gives the essentials to become more confident and tackle any issues

    Julio Aguilar Delgado, Qulliq Energy Corporation
  • "This is the first time I have been trained in a step by step approach to troubleshooting. I feel, this will make future troubleshooting and breakdown issues in the future a lot safer and problem solving a lot easier. Increased production, increased safety means...WIN, WIN!!"

    Eugene Comeau, David Bell Mine
  • “I would recommend this course to all electrical workers. This course helps you go through the process on what and how to troubleshoot electrical systems. I believe that this would help people troubleshoot electrical problems faster.”

    Ryan Sernecky, TransGas
  • “Interesting course, I enjoyed it.”

    J. Kezema, Weyerhaeuser
  • "Although I experience many similar troubleshooting scenarios at work, this course helped develop the proper way. Planning, diagrams, a proper course of action that could help me be more effective in the field."

    Dustin Yarosh, Imperial Oil Ltd.
  • "The best off-site training I have been to..."

    Lee Morsette, Boeing
  • “This course helps to show how to focus on the problem and how to narrow down where in your circuit the fault is. The instructor was helpful in showing how to prove you have located the fault through testing. This will be helpful in my work on board HMC ships and submarines.”

    Liam Muldoon, Department of National Defense
  • "I enjoyed the troubleshooting and especially the methodology"

    Dave Cox, Koch Fertilizers
  • “This was a very good course. It helps you to get in a proper mind set when you come up on a problem to troubleshoot. It teaches you that documentation is key to shorten your troubleshooting time. The instructor was on point and had a lot of knowledge to pass on.”

    Calvin Delhon, Syncrude Canada Ltd.
  • "This course will pay for itself by the time I repair my first piece of equipment. Ed Rideout is an excellent instructor with a lot of actual hands on experience. Top guy, top course. Material was clear and relevant."

    Joe Van Niekerk, Suncor
  • "This course was fun and challenging at the same time. Instruction was clear, done in a comfortable environment."

    Vanessa Baker, Suncor
  • “This course was a great learning tool and it's hard at times but it was great, good job.”

    Keith Biggin, Corner Brook Pulp and Paper
  • "I have gained the confidence in analyzing and learning how to find a problem, by not getting my mind stuck in one spot. Just that alone has already made me better at my trade. The amount I have learned during this course would have satisfied me by the end of the second day. So, having a full five days...

    Chris Bodnariuk, Tembec Industries
  • “Course was very good, challenging and informative.”

    Wayne Geizer, Department of National Defense
  • "I think this was a great course. I haven't done a lot of troubleshooting up to this point but certainly feel better prepared to do so now. Joe Kiceniuk is a great instructor and he is very knowledgeable."

    Andrew Sheaves, Suncor
  • “The instructor did a great job, very informative, very helpful, lots of knowledge. This is one of the best courses I have ever been involved in; I learnt a lot from this experience.

    Shannon Park, Corner Brook Pulp and Paper
  • "Very good tips on how to break down a problem into manageable steps. And on eliminating problem areas to break down problems. Good teaching."

    Karsten Harms, Agrium
  • “ If you want everyone playing on the same team to work correctly and in an efficient manner, do this training”

    Thomas Veysey, Technician, Vermont Electric Company
  • “I found that I should be able to find faults much, much faster now. Thank you tremendously.”

    G. Armstead, Co-Op Refinery Complex
  • “Introduction was good, well-paced and concise. This course had the perfect proportion of lecture vs hands on. It had a good variety of troubleshooting diagnostic boards/software, an excellent course for apprentices.”

    Troy Gold, Co-Op Refinery Complex
  • "The contents of this course will be an invaluable asset to me and I would recommend that other technicians also take this course."

    John Taylor, Ontario Power Generation
  • “This course was very informative and makes you think outside the box. It was challenging troubleshooting. The instructor was knowledgeable and showed you safe troubleshooting techniques. It was a positive atmosphere, effective meter placement, reduced troubleshooting times, visual troubleshooting...

    Taylor Angers, Barrick – Williams Operating Corporation
  • “As a maintenance electrician, I think the course was great and should be made mandatory for all journeymen. I will continue to use a consistent systematic approach when troubleshooting. Our instructor was very knowledgeable on the material presented, very patient, and made the course fun and entertaining.”

    Pat Buis, Syncrude
  • “The instructor was knowledgeable about the content of the course, which helps explaining how to dissect and troubleshooting electrical problems and prints. This course is a valuable asset. It's provided knowledge on how to become quicker and more efficient at recognizing the problem in an electrical...

    Jim Ellis, Barrick – Williams Operating Corporation
  • “Course overall is very good. A lot of good, on topic information. Very beneficial to anyone having to troubleshoot systems. The instructor was excellent. Very versed at delivering the information at an in depth but widely understood method. His knowledge with the process of troubleshooting is very...

    Dave McDonald, Canada Training Group
  • “Very good training, very much like back to the trade school. Best training I have been on in a long time. It really helped with logical process for troubleshooting. Example, more analysis less testing.”

    Drew Cameron, City of Ottawa.
  • I enjoyed the course. It refreshed things that I have not had to troubleshoot in a long time. I will recommend this course to everyone in my shop. Thanks for the knowledge Joe Kiceniuk.

    Scott Felton, SaskPower
  • Excellent course, Joe Kiceniuk did a great job presenting the material. This was a very good refresher for those of us who have experience troubleshooting electrical/electronics and excellent foundation for those us who did not.

    Rick Farrington, Velco
  • “Very fun course with a wide variety of equipment. Good practice for troubleshooting, unfamiliar equipment also good practice for using your logic for solving unknown electrical problems. The instructor was very helpful and made the course very interesting.”

    Roch Lavergne, Norbord
  • “I personally enjoyed this course. It helps me a lot when troubleshooting any electrical system. How to break down a circuit and where to pinpoint a problem, it was challenging at times, but that's the valuable part of the course. It really makes you think. The instructor was very informative and knowledgeable...

    Alex Hansen, Syncrude Canada Ltd.
  • “This course was valuable in terms of learning documentation and a methodical approach to troubleshooting. It was practical and engaging and provided valuable tips and practice in implementing the method. I would have liked a little more coaching on how to divide the circuits and theory. However, after...

    Craig Stephenson, BC Hydro
  • “ A good variety of content, and a well informed and open instructor. I will be teaching this method amongst my apprentices and co-workers.”

    Ed Wilhelm, Station Electrician, SaskPower
  • This is a good course for learning and practicing the fundamentals of electrical troubleshooting, I wish I had done something like this earlier in my industrial career. The scope of the course has lots of applications throughout the industry and Joe clearly has a lot of knowledge and experience in the...

    Adam de Jong, Skookumchuck Pulp Inc.
  • “I thought the course was very well done. I liked the hands-on approach. The instructor was very knowledgeable. I would recommend to coworkers. We work on generator systems, kitchen equipment, industrial, overhead crane VFD’s, HVAC Systems on the base, overhead doors, fire pump diesel and electric.”

    Jeff Bird, Department of National Defense
  • Although I experience many similar troubleshooting scenarios at work, this course helps develop the proper way. Planning, diagrams and a proper course of action that could help me be more effective in the field. I found the last few days interesting as well as being related to electronic systems, some...

    Dustin Yarosh, Imperial Oil
  • “I thought he did a great job presenting the materials and how to properly and efficiently troubleshoot electrical systems. I think that I can use the information I got to help me diagnose problems I may come across at work. I learnt that a system should be analyzed and a plan made before proceeding...

    Vance Gnyp, CO-OP Refinery Complex
  • "Excellent course. The content and the instructor exceeded my expectations, I have new tools in my toolbox. Most importantly, a new way of thinking. How to come to an issue? How to gather "helpful" info? How to zero in on the problem? The hands on was an invaluable learning tool."

    Christian Wells, Agrium
  • “This course was very beneficial, learning and brushing up on old skills. The testing boards/equipment is all set up very well. I would certainly suggest this to any and all colleagues. Two thumbs up.”

    Marris Romaniuk, Syncrude Canada
  • “Instructor was very knowledgeable and the course was great. The course was very hands on which made it easier to learn.”

    Blake Martel, City of Ottawa
  • “I learnt more than I thought I would have learnt. I’ve learned that having more information and being organized is the key to the problem solving. Having a place to start is better than staring at the wall. The instructor was informative and explained things so I could understand them. Definitely...

    Ron Barrett, Otis
  • “The first day I thought I should get a little more instructions, but I got into it and I started to see the objective, what the objective was to get me thinking and figuring out methods to improve my troubleshooting. In the beginning I was frustrated but as my troubleshooting improved, frustration...

    Terry Wardrobe, Weyerhaeuser
  • The props/test equipment makes it easier to understand and learn. Computer apps were an interesting challenge. Even with years of experience, it is helpful to see troubleshooting from another structured perspective.

    Dennis Riesterer, Velco
  • “Enforced the importance of good documentation, know what to expect from meter readings before the readings, understanding the problem, get all the available info, if stuck on a problem, take a short break.”

    Tom Fischer, Weyerhaeuser Canada
  • “The instructor was very knowledgeable in troubleshooting and course content very interesting and worthwhile course.”

    Mark Johnstone, Syncrude
  • “ Good course content and lots of hands on to solidify the theory. This course will pay for itself in two weeks”

    Dion Antle, Electrical Supervisor, Kruger Pulp and Paper
  • “The course was well thought out, had good equipment, good pace, and relevant training material. The instructor was friendly and relatable, good instruction, good at presenting ideas in different ways to help with understanding.”

    Justin Power, BC Hydro
  • “The course was useful in the sense that it teaches the importance of finding your starting point and staying calm while troubleshooting. The course would be best suited for apprentices, journeymen with little or no troubleshooting experience. There are lessons to be taken from it and about the mental...

    Tristan R, LP Peace Valley OSB
  • “The instructor has lots of experience and demonstrated the information very well. I will make use of the information presented. Great course.”

    Byron Olsen, Olsen Audio
  • “This was an excellent course with a great layout of the material. It starts with a learning process of systematically breaking down the circuits to narrow down the focus area. By doing this, you have a smaller focus area and less testing, making you more efficient. Also learning the importance of...

    Rich Norman, Syncrude Canada
  • “I found this instructor to be very knowledgeable and engaging. He presented the course material in an organized manner, making it easy to follow. The concepts presented will be of great benefit to troubleshooting. I would recommend this course and instructor.”

    Bruce Starkes, Barrick - Williams Operating Corporation
  • “Was a good course. Enjoyed the challenges of troubleshooting with a different method. Would highly recommend.”

    Laurie Tischler, TransGas
  • "The course was well presented and the instructor Ed Rideout gave good explanations and answers to the questions asked. He taught us how to look at problems in a different way and showed us other troubleshooting methods."

    Chris Osmond, Suncor
  • “This was a great course; I had no experience on troubleshooting prior to the start of this course. Now I feel comfortable. I'm glad it was available for me and it will greatly help me in the future.”

    Alan MacDonald, Corner Brook Pulp and Paper
  • “My troubleshooting skills are better after finding a method to break apart electrical problems. This course shows you efficient ways to analyze information and plan tests.”

    Landon Walker, CO-OP Refinery Complex
  • "This course was very informative and interesting. Good information which is reinforced by the hands on practice provided."

    Dean Burant, Ontario Power Generation
  • “The instructor was extremely helpful, knowledgeable, friendly and understanding of the student’s different levels of experience. The course was probably one of the best I've done to date. I feel more confident when approaching equipment to repair with either experience or little experience working...

    Philip Roberts, Corner Brook Pulp and Paper
  • "I liked this course as there were good fault/circuit boards to work on. I liked the heater simulator as it related to a lot of what I would do on a regular troubleshooting day. (A lot of propane furnaces, which are similar) Also, the timing circuit was great, a lot of knowledge came out of that one...

    James Churchill, Cameco Corporation
  • “I fully enjoyed the course and I would highly rate this course for the rest of my coworkers. The equipment was excellent and there was a lot of troubleshooting areas which were great.”

    Rodney Rice BC Hydro,
  • “The course was challenging and effective in teaching the intended skills. As long as one keeps in mind its intent which is to focus on a troubleshooting system rather than the particular equipment, I think anyone would find it an excellent learning experience.”

    Peter Pavich, Weyerhaeuser Canada
  • This course is amazing. I think every maintenance electrician should have the opportunity to take this course.

    Jordan Brass, Syncrude
  • "The hands on work was well organized and the computer word was a nice change from the norm, both of which made you think. This is a must have course for technologists."

    Jason Dalton, Substation Electrician, Newfoundland Power
  • “Everything was great; this course will help me very much to troubleshoot better.”

    Kent Pilon, City of Ottawa
  • “This is an excellent course to build confidence in troubleshooting, building a solid base from which to troubleshoot. The instructor, Terry Yonkheym, sets a good pace, is knowledgeable and is easy to understand.”

    Stephen Sherwin, Ainsworth Engineered
  • “I found the course and the instructor challenged me in ways that revealed my weaknesses and provided the skills and system to overcome them. Well worth it!”

    Mike Ferguson, Ainsworth Engineered
  • The course was effective at teaching the importance of proper documentation of problems and how to narrow down a problem area.

    Mike Gallant, Irving Tissue
  • “The instructor, Terry Yonkheym sure knows his stuff which helps a lot. I think in time I will surely benefit from this course (once I make what I learnt common practice). Class size was perfect and overall experience was good.”

    Daniel Goebel, Argus Machine Co. Ltd.
Day 1
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 2
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm
Day 3
Start Time, Introduction 08:00 - 10:00 am
Morning Break 10:00 - 10:15 am
Class Time 10:15 - 12:00 pm
Lunch Time 12:00 - 01:00 pm
Class Time, Followed by Afternoon Break 01:00 - 03:00 pm
Class time, End Time 03:15 - 04:30 pm

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